To whom it may concern, I would like to express how satisfied and happy I am with the level of service I have received from both sales and service department at your Longwood dealership From day that I walked in I was treated very professional with dignity and respect I realize that my credit has flaws and sometimes people with bad credit have to "settle" for what they get Not here I was treated better at your dealership than a new dealership ever could I was looking to buy a new car and had an approval from a secondary lender however I was treated very poorly at the new dealership due to them being aware that I had credit issues I walked right out of that dealership and told them to keep the 22,dollar approval I then drove by and saw a truck I was interested in and later called about it Jeff has taken excellent care of me both with the sale and service of my vehicle I appreciate your dealership It is a nice feeling to know that credit isn't everything and that people still can treat people with dignity and respect as I have been treated by your dealership Kudos to Jeff and the whole team at your longwood branch I didn't have everyones name at that dealership but they all deserve an award For providing excellent service to your customers Thank you for taking the time to read this message James
I've actually purchased two vehicles from Deal TimeBoth vehicles have been great, with the exception of a couple small issuesCars are mechanical and wearI understand that no used vehicle will be in perfect condition, and I have no quarrels with the quality of vehicles that I have purchased from Deal Time However, when making a service appointment, you expect your vehicle to be diagnosed within a reasonable amount of time24-hours is more than acceptableMy last service appointment took business days to complete for a job that required hours of laborAdditionally, I had to call three times in order to "motivate" the repair The last repair, which was for an air conditioner service, was an absolute nightmareI made an appointment for Wednesday morningMy vehicle sat all day without being serviced until 5pm, when I drove by on my way to the bankI called to cheon the repair, only to be told by Anthony that he had taken a half-day and wasn't aware that the vehicle was there(That is why we made an appointment.) Ten minutes later, when I left the bank, the vehicle had been moved into the service bayWhen I raised the issue of excuses and the disregard for service appointments, Anthony said that he would take care of the repair, that it was usually around $ The following day I arrived to pick up the vehicle and was presented with an invoice for $I told Anthony that I wouldn't pay itHe stated the night previous that he would take care of the repairHe stated that he never said thatWhen I called him a liar, he then said that he did state that, but only if it was the mechanics faultAfter I called him a liar, he called me a liar and that's when the gloves came off Anthony's method of handling this issue was extremely unprofessionalHe should have never stated that he would "take care of the repair" if he didn't have the authorization to do soLiz did step in and offer a concession, cutting the repair bill in half, which was appreciated, but too little, too late I would advise anyone to strongly consider the inconveniences of dealing with the service department before making the decision to buy I would also like to state that my frustrations were emailed to Michael S***, owner of Deal TimeI wanted the opportunity to resolve this professionally via a quick phone callHowever, I received no response
They are a bunch of crooks I had a Ford Focus for days, then the motor blew They told me since I didn't pull over quick enough when I heard the engine knocking, I had to pay half the cost for a used engine with 99,miles, almost $ I supposedly had a limited warranty on the engine and transmission, which they did not honor They are a bunch of cars flippers and they have no decency or morals Buy a car at your own risk, do not trust their "limited warranty"
To whom it may concern, I would like to express how satisfied and happy I am with the level of service I have received from both sales and service department at your Longwood dealership From day that I walked in I was treated very professional with dignity and respect I realize that my credit has flaws and sometimes people with bad credit have to "settle" for what they get Not here I was treated better at your dealership than a new dealership ever could I was looking to buy a new car and had an approval from a secondary lender however I was treated very poorly at the new dealership due to them being aware that I had credit issues I walked right out of that dealership and told them to keep the 22,dollar approval I then drove by and saw a truck I was interested in and later called about it Jeff has taken excellent care of me both with the sale and service of my vehicle I appreciate your dealership It is a nice feeling to know that credit isn't everything and that people still can treat people with dignity and respect as I have been treated by your dealership Kudos to Jeff and the whole team at your longwood branch I didn't have everyones name at that dealership but they all deserve an award For providing excellent service to your customers Thank you for taking the time to read this message James
I've actually purchased two vehicles from Deal TimeBoth vehicles have been great, with the exception of a couple small issuesCars are mechanical and wearI understand that no used vehicle will be in perfect condition, and I have no quarrels with the quality of vehicles that I have purchased from Deal Time However, when making a service appointment, you expect your vehicle to be diagnosed within a reasonable amount of time24-hours is more than acceptableMy last service appointment took business days to complete for a job that required hours of laborAdditionally, I had to call three times in order to "motivate" the repair The last repair, which was for an air conditioner service, was an absolute nightmareI made an appointment for Wednesday morningMy vehicle sat all day without being serviced until 5pm, when I drove by on my way to the bankI called to cheon the repair, only to be told by Anthony that he had taken a half-day and wasn't aware that the vehicle was there(That is why we made an appointment.) Ten minutes later, when I left the bank, the vehicle had been moved into the service bayWhen I raised the issue of excuses and the disregard for service appointments, Anthony said that he would take care of the repair, that it was usually around $ The following day I arrived to pick up the vehicle and was presented with an invoice for $I told Anthony that I wouldn't pay itHe stated the night previous that he would take care of the repairHe stated that he never said thatWhen I called him a liar, he then said that he did state that, but only if it was the mechanics faultAfter I called him a liar, he called me a liar and that's when the gloves came off Anthony's method of handling this issue was extremely unprofessionalHe should have never stated that he would "take care of the repair" if he didn't have the authorization to do soLiz did step in and offer a concession, cutting the repair bill in half, which was appreciated, but too little, too late I would advise anyone to strongly consider the inconveniences of dealing with the service department before making the decision to buy I would also like to state that my frustrations were emailed to Michael S***, owner of Deal TimeI wanted the opportunity to resolve this professionally via a quick phone callHowever, I received no response
They are a bunch of crooks I had a Ford Focus for days, then the motor blew They told me since I didn't pull over quick enough when I heard the engine knocking, I had to pay half the cost for a used engine with 99,miles, almost $ I supposedly had a limited warranty on the engine and transmission, which they did not honor They are a bunch of cars flippers and they have no decency or morals Buy a car at your own risk, do not trust their "limited warranty"