Central Heating & Air Conditioning, Inc.

Review: This company says on their website that they guarantee their work and service. They have come out to my house twice and said the problem was fixed. They were going to charge me for both times coming out instead of making it right. They are just taking your money and NOT fixing the problem. If you use this company, you will be sorry. They are not credible and DO NOT know what they are doing. (The owner is the one who claims he fixed our problem). I also have many friends who have had bad experiences. If he doesn't think he can fix the problem because our system is too old than he needs to quit trying. He says that our system is too old and that they can't fix it. On their website, it says they fix all makes and models of air conditioning units. Save yourself some money and use a different company! We know we will!Desired Settlement: I want the $388.00 that I paid for them to fix our air conditioning unit. They say they fixed it two times and put freeon in it knowing that there was a leak. That is illegal in the first place and we didn't want to just keep filling the freeon, we wanted them to fix the leak. Their parts are guaranteed for a year, yet they already seem to not be working. Both times fixes lasted only for about a month each.

Business

Response:

On 8/03/12 service technician [redacted] went to customers house and replaced a thermostat and added 2 lbs of refrigerant. He did try to tighten the "quick connect" fittings at the outdoor unit, but did not charge for or perform any other leak repair. Leak repairs can be very expensive, so [redacted] trying to tighten the fittings was his way of trying to stop or slow down the leak. This is not an unusual practice considering the age of the unit, nor is it illegal because of the small amount of refrigerant that this system holds. On 6/11/13, customer called and said that system was not working I ([redacted]) myself went to diagnose system. I found system to be low on refrigerant and the source of leak were the "quick connect" fittings at the outdoor unit. The customers husband had tried to seal leak by coating fittings with a tar like substance. I waived our diagnostic charge of $75 and gave the customer the price for repair. The customer complained that we should warranty the work, so I explained to her that we did not perform or charge for a leak repair, and the fact that the refrigerant leaked out again was not something that is covered under warranty. At that point she still seemed dissatisfied so I told her that I would credit her from my repair bill the amount that she was charged for the refrigerant last year. At that point we agreed on a repair price.

I then performed the repair, cut out old connections and brazed in new, installed liquid line filter dryer, pressure tested system, pulled vacuum and recharged the system with new refrigerant. As I was finishing, the maintenance man for the mobile home park came over to me at the customers request and asked to see the old and new bills, I showed them to him and explained the situation and the credits that I had given. He asked if I would warranty all the work, I explained that since we never performed or charged for a leak repair that we could not cover under warranty. He then asked if I would not charge her to allow for her pain and suffering because she had to go without air conditioning, at that point I agreed to deduct another $100 from the repair bill.

On Sunday 7/21/13 the customers husband called our answering service and said that the air conditioner was not working again, [redacted] was the service technician on call that weekend. The customer told [redacted] that their system was under warranty for one year, [redacted] explained that what would be covered under warranty would be the components that had been replaced and the labor for those components. The customers husband said he would call [redacted] back if he wanted for him to come out. We never received another call from customer only a complaint with the Revdex.com on Monday 7/22/13.

I have not been asked to diagnose the system nor have I seen a repair invoice from another HVAC company stating our work to be the cause for the lack of cooling on 7/21/13. It is unfortunate that this person is still having issues with her air conditioner, however the system is beyond the life expectancy of the manufacturer, which was explained at the time of repair. She stated that she did not want to replace because she only expected to be in the house approximately two more years.

Consumer

Response: