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Central Heating & Air Conditioning of Kinston, Inc.

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Central Heating & Air Conditioning of Kinston, Inc. Reviews (1)

Purchase a new Carrier heat pump for the upstairs of my house appox 700sq ft. The heat pump is not able to maintain the cooling temperature5-17-2016 Central heating and Air installed a new Carrier heat pump for my upstairs. Since installation the heat pump has had to have freon added 3 different times and a total of 8 service calls on dates I have documented. The unit can not maintain 76 degrees in 95 degree weather. Runs all day long no matter the temperature out side and does not cycle off. Spoke to the owner on several occasions and wants to make excuses such as it is hot outside, does not know if we adjust the temperature too much. I have told him we need a new unit put in at this point. 7-14-2016 [redacted] the owner refused to come out to the home to assess the issue. Sent service tech who could not fix the problem and let with the unit not cooling. [redacted] did not follow up with me to let me know the next steps. Have contacted Carrier dealer directly. They came out on 7-8-2016 and said the unit was low on freon and to add more. Also stated the unit is only operating at 95% BTU capacity. Contacted Dealer again on 7-14 about not cooling. Central has not checked for freon leaks. Believe they have installed a unit not able to efficiently and effectively cool the upstairs and will not discuss options to correct. Central heating employee [redacted] very unprofessionally raised his voice at me on 7-8-2016 in my home while I was speaking to the Carrier dealer Rep. When I told the dealer it was 77 degrees on May 17, when installed. [redacted] yelled at me and said that is a lie and I know it. I told him to check [redacted] and to not raise his voice at me in my own home. He stormed out of my house slamming the door and will not welcome to come back into the home for assessment anymore.Desired SettlementCentral heating and Air needs to remove the current unit and replace with another unit that is able to handle not only the 700 sq feet but also the environmental conditions associated with the upstairs location it is services. Central also needs to offer back credit to compensate for the increased power bill due to the units continuing rooming and not fixing the issue.Business Response WE HAVE FOLLOWED THE RECOMMENDATION OF THE CARRIER COMPANY.Consumer Response Satisfied with the current plan to evaluate how the new unit will work.

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Description: Heating Contractors, Air Conditioning Companies

Address: 2317 Hwy 11 N, Kinston, North Carolina, United States, 28501-7387

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