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Central Jersey Allstars

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Central Jersey Allstars Reviews (1)

Review: All seemed well until I found out after the competition the following events took place:My daughter was approached by a coach during the competition to give up her uniform to another girl on another squad. We were not informed that our children were TOLD to relinquish their NEWLY PAID UNIFORMS to cover for another team that was not prepared. So a question was posed to the coach/owner was why did my daughter have to give up their uniforms which they were wearing and had competed in to in turn then give it to someone else to wear and compete in ---WHICH IS VERY UNSANITARY FOR YOUNG LADIES.NOTE: the uniform was taken home by the other team member and not returned. No one even asked the parents if this was OK with them to share the uniform because their senior team did not have a uniform for the competition. This is supposed to be a family environment encouraging the kids to be team players and illustrate good sportsmanship but instead I find out that the children were bullied, disrespected and their uniforms were taken. Now to have my daughter be told YOU HAVE TO GIVE UP YOUR UNIFORM YOU HAVE NO CHOICE THAT IS EXTORTION AND BULLYING. From their web site they state Your child is not viewed as a number, but rather a very important member of a huge family. This is not the case. I paid for services and merchandise with this business and have not received it. They dismissed my child from the program for no just cause after they received my money and stole my paid merchandise. Be advised that no infraction of this companies policy and procedures were done. Nowhere in the contract that we signed states that the approaching of a coach, before, during, and after a competition. Is the reason for dismissal? and to take my money.Desired Settlement: I want my money back for services rendered and merchandise purchased.Fees for reimbursement Due upon receipt $2460 issued Bank Certified checkCompetition fees450 x (4) = 1800Uniform300 (2 pieces)Bag50Shoes85 Tuition165Tumbling lessons60 (12/20/13-1/14/14)-days not attended (5 [email protected]$12)

Business

Response:

I am writing you to in response to a letter we received 2/5/14 regarding a previous customer's complaint in regards to our business. Our organization has been established for over 30 years now. We pride ourselves on developing strong independent women and children for the real world. Many of staff members are teachers and our core values are derived from having a vested interest in the future leaders of our country.

The customer is upset with the dismissal from our program and the forfeit of her funds. Unfortunately, the dismissal was a result of a confrontation caused by the mother of the athlete and the owner of the program at a competition. While at competitions our program does not conduct any gym business, all parents are made aware at both parent meetings and via email that it is against our program policy to approach a coach or owner at a competition. All concerns should be directed to the front office the following business day where they can call to set up a one on one meeting with the owner. Due to not only the infraction but the tone and yelling that took place at this public event the athlete was removed from the program. This conduct is not accepted or allowed within our program.

Although this was the last confrontation it was not the first with this particular parent. She had been confrontational with not only the office staff but the owner on several occasions. If she was unhappy with the responses there were times when she would become belligerent and negative.

athlete was "bullied and extorted into sharing her uniform" and that she had "no choice" in the matter. This is completely untrue. We have approximately 200 athletes in our program. We were short 20 uniforms for this competition as they had not been delivered in time. We had plenty of other athletes that would have been willing to share their uniform. At no point did anyone force an athlete to "give theirs up" and at no point did the athlete in question bring any concern to a coaches' attention. Our program does pride itself on a family atmosphere as all of our teams follow the same rules, guidelines, and the same unified look. We would never allow one of our teams to feel any lesser about their performance because they are the only ones without a proper uniform.

As far as the uniform sharing being unsanitary for young ladies, all athletes are required to wear the appropriate undergarments (a bra with clear straps, underwear, and plain black sports spandex shorts) under their uniforms. All athletes were to wash their uniform before returning it to its owner. This is no different than many sports programs who rent their uniforms.

In response to the requested settlement we would be happy to refund for the two pieces of the uniform ($350) that have been returned to the gym. As you will see in the attached paperwork from our CJA Handbook and Registration Packet when an athlete is dismissed or quits off of a Central Jersey All Stars Team all monies in whole or in part are non

refundable. in fact, the customer signed a contract stating that they are financially responsible for all fees for the duration of the season.

I would be happy to discuss the situation further and can be reached at [redacted]

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Description: Sportswear - Retail

Address: 124 Market St, Kenilworth, New Jersey, United States, 07033-2026

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