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Central Kia Atholville

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Central Kia Atholville Reviews (2)

Initial Business Response / [redacted] (1000, 5, 2017/10/19) */ On August 11th [redacted] purchased a new [redacted] , part of this purchase included studded winter tires&rimsWe offered to keep the tires&rims at the dealership until installation to which [redacted] agreedOn September 13th with 2003km on his vehicle, [redacted] came to the dealership demanding an oil change and complaining he was low one litre of oilThis complaint was inspected by one of our certified/licensed mechanics who came to the conclusion that everything was fine and that there was not any oil missingOn the demand of the customer an oil change was done, at this time [redacted] also requested that we give him his winter tires&rims, as per his request we placed the tires&rims in bags and placed them in the back of the van, even placing strips of cardboard to prevent the tires from rubbing on the panels (See attached pictures)On September 15th [redacted] came to the dealership complaining that the tires had damaged the interior panels of his vanWe inspected the van and observed small scratches in the back panel1)Were these scratches in fact caused by the tires? 2)At the request of the customer we gave him his tires&wheels taking all reasonable precautions to place them carefully in his van3) [redacted] saw how they were placed, made no comments as everything appeared fine and reasonable based on the cargo area of the van4)When [redacted] left our dealership there was no scratches on his panel5)On his way home, approximately 60km away, if [redacted] drove on dirt roads and made any abrupt manovers with his van which may have caused some tires to move we contend that this is not our responsability, we concurred with his request to load his tires&wheels taking reasonable and even extra precautions by adding cardboard at some points6) [redacted] request that we replace this pannel cannot be met, we are taking pride in giving top notch service to our customers, we also take our responsibilities and admit our short comings In conclusion it's unfortunate that these small scratches have come this far [redacted] is along with all our customers valued, however in this case we cannot take responsibility for these scratchesWe acted in good faith by bagging the tires and placing them in his vehicle at his requestIf [redacted] at any time felt that the tires were not properly placed in his van or that more robust measures should have been taken to secure them he should have said somethingonce again as winter tire season is upon us we will deffer to the years of experience our staff has in placing tires in trunks and vansI trust you will understand our position in this matter and conclude as we doPlease feel free to call or write me anytime to further cast light on this matter

Initial Business Response /* (1000, 5, 2017/10/19) */
On August 11th 2017 [redacted] purchased a new 2017 [redacted], part of this purchase included 4 studded winter tires&rims. We offered to keep the tires&rims at the dealership until installation to which [redacted] agreed. On September...

13th 2017 with 2003km on his vehicle, [redacted] came to the dealership demanding an oil change and complaining he was low one litre of oil. This complaint was inspected by one of our certified/licensed mechanics who came to the conclusion that everything was fine and that there was not any oil missing. On the demand of the customer an oil change was done, at this time [redacted] also requested that we give him his winter tires&rims, as per his request we placed the tires&rims in bags and placed them in the back of the van, even placing strips of cardboard to prevent the tires from rubbing on the panels (See attached pictures). On September 15th [redacted] came to the dealership complaining that the tires had damaged the interior panels of his van. We inspected the van and observed small scratches in the back panel. 1)Were these scratches in fact caused by the tires? 2)At the request of the customer we gave him his tires&wheels taking all reasonable precautions to place them carefully in his van. 3)[redacted] saw how they were placed, made no comments as everything appeared fine and reasonable based on the cargo area of the van. 4)When [redacted] left our dealership there was no scratches on his panel. 5)On his way home, approximately 60km away, if [redacted] drove on dirt roads and made any abrupt manovers with his van which may have caused some tires to move we contend that this is not our responsability, we concurred with his request to load his tires&wheels taking reasonable and even extra precautions by adding cardboard at some points. 6)[redacted] request that we replace this pannel cannot be met, we are taking pride in giving top notch service to our customers, we also take our responsibilities and admit our short comings.
In conclusion it's unfortunate that these small scratches have come this far [redacted] is along with all our customers valued, however in this case we cannot take responsibility for these scratches. We acted in good faith by bagging the tires and placing them in his vehicle at his request. If [redacted] at any time felt that the tires were not properly placed in his van or that more robust measures should have been taken to secure them he should have said something. once again as winter tire season is upon us we will deffer to the years of experience our staff has in placing tires in trunks and vans. I trust you will understand our position in this matter and conclude as we do. Please feel free to call or write me anytime to further cast light on this matter.

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