November 7, [redacted] -In response to the complaint received froms*** [redacted] we would like to respond with the following: [redacted] informed the office that she was experiencing a no heat problem on October 29, We responded the same day, and according to our records there was an intermittent problem that was difficult to diagnosis because unit was functioning properly when technician was there It was determined on the third visit to [redacted] 's residence that there was a wiring problem At that time problem was fixed and was determined she did not need a unit replacement That was the last time we heard from [redacted] as the heat was working when the technician left If she had had further problems we would have responded in a timely fashion In light of the inconvenience that [redacted] has had, Bowman's would like to reimburse her $for the time she had taken off work for the three service calls prior to wiring problem being identified.Sincerely,Steven B***, Vice PresidentBowman's Heating & A/C, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: My HVAC system (which Bowman's installed in 2013) broke down AGAIN yesterday and is not producing heat at this time.The [redacted] / [redacted] Representative spent over five hours at my house today assessing the problem I've lost count how many service calls the [redacted] / [redacted] representative has made to my home since last December when Bowman's refused to take responsibility to fix my malfunctioning system Please note that I had to call the [redacted] / [redacted] Headquarters myself to get help I asked Bowman's during the fall of for the name of their Rep, and they refused to provide it.During the last service call, the technician (Jeff) told me I was causing the company to lose money and it was making Bowman's mad Later, Michael B [redacted] made a similar statement to me, adding that even though the system would only run in the EMERGENCY HEAT MODE, he considered it repaired, and I needed to stop calling the company I don't consider these remarks to be very polite or professional; therefore your most recent statement that Bowman's has been "more than accommodating, showing up when you had a problem" troubles me deeply MrDean S [redacted] and your receptions, Lori, have relayed this same sentiment to me during telephone calls to Bowman's which is why I turned to the Manufacturer last December for assistance.During each service call performed by Bowman's, I would ask for a "service ticket"...verbally after the technician serviced the unit and again via telephone calls and emails Each time I was denied a service ticket by Bowman's I find this practice of denying to provide the customer a receipt/service ticket outlining the details of the service call very alarming and not very accommodating.Again, I would like to request to be reimbursed for the full payment of $8,for the continuously malfunctioning HVAC system Bowman's installed over a year ago I'll accept a cashier's check FYI: It's currently degrees outside and I have no working heat which is a REAL inconvenience on this frigid night! Thankfully, I have electric heaters to warm the house, but it's still uncomfortably cold inside the house tonight I feel I have been more than patient dealing with the numerous intermittent breakdowns of this malfunctioning system during the past twelve months I do not wish to spend another winter continuously making service calls for heat! Regards, [redacted]
November 13 2014[redacted] -We are responding to the complaint received from [redacted].[redacted] - we are willing to come back with an [redacted] Representative to assess the current operation of your system. Based on his inspection, we will determine the next step will be if any. If you don't want us at your property, there is very little else we can do for you. We have been more than accommodating, showing up when you had a problem and are willing to reimburse you $300.00 for your time off and inconvenience for the intermittent problem. Yours,Steven B[redacted], Vice PresidentBowman's Heating & A/C, Inc.
November 7, 2014[redacted]-In response to the complaint received froms. [redacted] we would like to respond with the following:[redacted] informed the office that she was experiencing a no heat problem on October 29, 2013. We responded the same day, and...
according to our records there was an intermittent problem that was difficult to diagnosis because unit was functioning properly when technician was there. It was determined on the third visit to [redacted]'s residence that there was a wiring problem. At that time problem was fixed and was determined she did not need a unit replacement. That was the last time we heard from [redacted] as the heat was working when the technician left. If she had had further problems we would have responded in a timely fashion. In light of the inconvenience that [redacted] has had, Bowman's would like to reimburse her $300.00 for the time she had taken off work for the three service calls prior to wiring problem being identified.Sincerely,Steven B[redacted], Vice PresidentBowman's Heating & A/C, Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: My HVAC system (which Bowman's installed in 2013) broke down AGAIN yesterday and is not producing heat at this time.The [redacted] Representative spent over five hours at my house today assessing the problem. I've lost count how many service calls the [redacted] representative has made to my home since last December 2013 when Bowman's refused to take responsibility to fix my malfunctioning system. Please note that I had to call the [redacted] Headquarters myself to get help. I asked Bowman's during the fall of 2013 for the name of their Rep, and they refused to provide it.During the last service call, the technician (Jeff) told me I was causing the company to lose money and it was making Bowman's mad. Later, Michael B[redacted] made a similar statement to me, adding that even though the system would only run in the EMERGENCY HEAT MODE, he considered it repaired, and I needed to stop calling the company. I don't consider these remarks to be very polite or professional; therefore your most recent statement that Bowman's has been "more than accommodating, showing up when you had a problem" troubles me deeply. Mr. Dean S[redacted] and your receptions, Lori, have relayed this same sentiment to me during telephone calls to Bowman's which is why I turned to the Manufacturer last December for assistance.During each service call performed by Bowman's, I would ask for a "service ticket"...verbally after the technician serviced the unit and again via telephone calls and emails. Each time I was denied a service ticket by Bowman's. I find this practice of denying to provide the customer a receipt/service ticket outlining the details of the service call very alarming and not very accommodating.Again, I would like to request to be reimbursed for the full payment of $8,900 for the continuously malfunctioning HVAC system Bowman's installed over a year ago. I'll accept a cashier's check. FYI: It's currently 19 degrees outside and I have no working heat which is a REAL inconvenience on this frigid night! Thankfully, I have electric heaters to warm the house, but it's still uncomfortably cold inside the house tonight. I feel I have been more than patient dealing with the numerous intermittent breakdowns of this malfunctioning system during the past twelve months. I do not wish to spend another winter continuously making service calls for heat!
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Bowman's installed a faulty unit (a lemon), and they refused to service and replace the unit when it continuously kept malfunctioning. They did not honor the 10 year warranty on parts and labor. Bowman's refusal to service the faulty system during the fall of 2013, forced me to contact the manufacturing company, [redacted] for help, because Bowman's would not provide service, nor replace the system as they stated they would do.Bowman's website claims that: "Bowman's Plumbing and Heating was started in 1989 by our father, Everett B[redacted]. It was his goal then and our goal now to provide all of our clients with services marked by quality, dependability, and value. Everett strived to give every client his personal attention because he valued your business. Twenty-three years later, Bowman's still does business with the very same principles our father lived by: personal attention, quality, trust, and respect". Unfortunately, as a client, I have not witnessed the integrity, personal attention, quality, trust, and respect as outlined in their mission statement.
Regards,
[redacted]
November 7, [redacted] -In response to the complaint received froms*** [redacted] we would like to respond with the following: [redacted] informed the office that she was experiencing a no heat problem on October 29, We responded the same day, and according to our records there was an intermittent problem that was difficult to diagnosis because unit was functioning properly when technician was there It was determined on the third visit to [redacted] 's residence that there was a wiring problem At that time problem was fixed and was determined she did not need a unit replacement That was the last time we heard from [redacted] as the heat was working when the technician left If she had had further problems we would have responded in a timely fashion In light of the inconvenience that [redacted] has had, Bowman's would like to reimburse her $for the time she had taken off work for the three service calls prior to wiring problem being identified.Sincerely,Steven B***, Vice PresidentBowman's Heating & A/C, Inc
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: My HVAC system (which Bowman's installed in 2013) broke down AGAIN yesterday and is not producing heat at this time.The [redacted] / [redacted] Representative spent over five hours at my house today assessing the problem I've lost count how many service calls the [redacted] / [redacted] representative has made to my home since last December when Bowman's refused to take responsibility to fix my malfunctioning system Please note that I had to call the [redacted] / [redacted] Headquarters myself to get help I asked Bowman's during the fall of for the name of their Rep, and they refused to provide it.During the last service call, the technician (Jeff) told me I was causing the company to lose money and it was making Bowman's mad Later, Michael B [redacted] made a similar statement to me, adding that even though the system would only run in the EMERGENCY HEAT MODE, he considered it repaired, and I needed to stop calling the company I don't consider these remarks to be very polite or professional; therefore your most recent statement that Bowman's has been "more than accommodating, showing up when you had a problem" troubles me deeply MrDean S [redacted] and your receptions, Lori, have relayed this same sentiment to me during telephone calls to Bowman's which is why I turned to the Manufacturer last December for assistance.During each service call performed by Bowman's, I would ask for a "service ticket"...verbally after the technician serviced the unit and again via telephone calls and emails Each time I was denied a service ticket by Bowman's I find this practice of denying to provide the customer a receipt/service ticket outlining the details of the service call very alarming and not very accommodating.Again, I would like to request to be reimbursed for the full payment of $8,for the continuously malfunctioning HVAC system Bowman's installed over a year ago I'll accept a cashier's check FYI: It's currently degrees outside and I have no working heat which is a REAL inconvenience on this frigid night! Thankfully, I have electric heaters to warm the house, but it's still uncomfortably cold inside the house tonight I feel I have been more than patient dealing with the numerous intermittent breakdowns of this malfunctioning system during the past twelve months I do not wish to spend another winter continuously making service calls for heat! Regards, [redacted]
November 13 2014[redacted] -We are responding to the complaint received from [redacted].[redacted] - we are willing to come back with an [redacted] Representative to assess the current operation of your system. Based on his inspection, we will determine the next step will be if any. If you don't want us at your property, there is very little else we can do for you. We have been more than accommodating, showing up when you had a problem and are willing to reimburse you $300.00 for your time off and inconvenience for the intermittent problem. Yours,Steven B[redacted], Vice PresidentBowman's Heating & A/C, Inc.
November 7, 2014[redacted]-In response to the complaint received froms. [redacted] we would like to respond with the following:[redacted] informed the office that she was experiencing a no heat problem on October 29, 2013. We responded the same day, and...
according to our records there was an intermittent problem that was difficult to diagnosis because unit was functioning properly when technician was there. It was determined on the third visit to [redacted]'s residence that there was a wiring problem. At that time problem was fixed and was determined she did not need a unit replacement. That was the last time we heard from [redacted] as the heat was working when the technician left. If she had had further problems we would have responded in a timely fashion. In light of the inconvenience that [redacted] has had, Bowman's would like to reimburse her $300.00 for the time she had taken off work for the three service calls prior to wiring problem being identified.Sincerely,Steven B[redacted], Vice PresidentBowman's Heating & A/C, Inc.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: My HVAC system (which Bowman's installed in 2013) broke down AGAIN yesterday and is not producing heat at this time.The [redacted] Representative spent over five hours at my house today assessing the problem. I've lost count how many service calls the [redacted] representative has made to my home since last December 2013 when Bowman's refused to take responsibility to fix my malfunctioning system. Please note that I had to call the [redacted] Headquarters myself to get help. I asked Bowman's during the fall of 2013 for the name of their Rep, and they refused to provide it.During the last service call, the technician (Jeff) told me I was causing the company to lose money and it was making Bowman's mad. Later, Michael B[redacted] made a similar statement to me, adding that even though the system would only run in the EMERGENCY HEAT MODE, he considered it repaired, and I needed to stop calling the company. I don't consider these remarks to be very polite or professional; therefore your most recent statement that Bowman's has been "more than accommodating, showing up when you had a problem" troubles me deeply. Mr. Dean S[redacted] and your receptions, Lori, have relayed this same sentiment to me during telephone calls to Bowman's which is why I turned to the Manufacturer last December for assistance.During each service call performed by Bowman's, I would ask for a "service ticket"...verbally after the technician serviced the unit and again via telephone calls and emails. Each time I was denied a service ticket by Bowman's. I find this practice of denying to provide the customer a receipt/service ticket outlining the details of the service call very alarming and not very accommodating.Again, I would like to request to be reimbursed for the full payment of $8,900 for the continuously malfunctioning HVAC system Bowman's installed over a year ago. I'll accept a cashier's check. FYI: It's currently 19 degrees outside and I have no working heat which is a REAL inconvenience on this frigid night! Thankfully, I have electric heaters to warm the house, but it's still uncomfortably cold inside the house tonight. I feel I have been more than patient dealing with the numerous intermittent breakdowns of this malfunctioning system during the past twelve months. I do not wish to spend another winter continuously making service calls for heat!
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: Bowman's installed a faulty unit (a lemon), and they refused to service and replace the unit when it continuously kept malfunctioning. They did not honor the 10 year warranty on parts and labor. Bowman's refusal to service the faulty system during the fall of 2013, forced me to contact the manufacturing company, [redacted] for help, because Bowman's would not provide service, nor replace the system as they stated they would do.Bowman's website claims that: "Bowman's Plumbing and Heating was started in 1989 by our father, Everett B[redacted]. It was his goal then and our goal now to provide all of our clients with services marked by quality, dependability, and value. Everett strived to give every client his personal attention because he valued your business. Twenty-three years later, Bowman's still does business with the very same principles our father lived by: personal attention, quality, trust, and respect". Unfortunately, as a client, I have not witnessed the integrity, personal attention, quality, trust, and respect as outlined in their mission statement.
Regards,
[redacted]