Central Maine Power Company

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [THEY ,cmp, say I am a credit risk? LIE! If I were a credit risk , I would not pay my electric billI am past due,with all intent of catching up and paying my billCan I live without "your" GREAT SERVICE/ Unfortunately noWho told you I would not pay you? A certain shareholder? I made a mistake on the routing numbers for the two errored deductions over the phonecmp got PAID didnt they/ yesWhen did you get the powers to predict the future? Never had a problem with you corrupt extornionists,(cmp) always pay youYou LISTEN to lies , and create more.Thank you,Revdex.com ,for listening...it's an even longer story than thisWJH Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Have spoken with a representative from CMP who has relayed that they will issue a $credit to my accountAs of today I have not received my statementWhen I do and if this credit appears I will advise but as of today this issue is unresolved Regards, [redacted]

CMP attempted to reach customer by phone today 1/to discuss the concerns Customer was not available so a voicemail message was left for the customer to call CMP back Customer has been at this location since October and this is the first winter period at this location Current usage consumption is in line with prior history for this location CMP will discuss information further when customer returns call to us and we will also offer on-line tools for customer to monitor usage

CMP resolved this matter on August 5,

This matter has been forwarded to our Vegetation Management Manager for further review and follow up

I spoke with [redacted] on 6/23/He does not agree with CMP charging him a depositHis service has been disconnected for non-payment in May 2014, and again in May In addition we have received insufficient funds payments and therefore [redacted] is a credit riskI offered to split the deposit payment into installments and extend his payment arrangementHe declinedI quoted the amount due by July 5th and he confirmed he will make the paymentHe then explained he will be ending this service and I gave him the # to call to end service, Based on the credit history CMP will not waive the depositWe are willing however to split the deposit into installments to help reduce the amount due by July 5thIf Mr [redacted] would like to discuss this further he can call me directly at ###-###-####, ext***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

CMP will reach out to this customer today to discuss concerns and resolve this matter

When speaking with Ms*** she used vulgar language repeatedly and hung up on me. I reviewed her account and find that she used a substantial amount of power during the winter monthsHer usage is still higher this year compared to last year at this timeCMP tested her meter and the test results proved it is working properlyCMP bills for electricity that is usedMs*** stated that she wants CMP to wipe out her entire $2,balance. Since the meter is working properly there is no reason for CMP to cancel Ms***'s balanceIf Ms*** would like to discuss this further I would be happy to talk with herShe can reach me at ###-###-####, ext***

CMP is actively working with this customer regarding her high bill concerns. Customer's usage has increased compared to last year at this time and also compared to recent prior months. Customer had frozen pipes. Customer states nothing has changed and nothing is
malfunctioning. CMP has scheduled a meter test to confirm that the meter is working properly. In the absence of a malfunctioning meter, the customer is responsible for usage that passes through the meter. Also, the customer has not yet paid for their December bill of $which is part of the $balance currently owed. CMP has also provided information regarding on-line tools that the customer can use to monitor usage consumption on a daily and monthly basis

6/22/- CMP was unaware of this complaint until today. I will review and follow up with the customer

I will review and follow up with the customer

Business Response to a Complaint
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Complaint ID#:
***
Company Name:
Central Maine Power Company
Company Contact:
*** ***
Company Phone:
###-###-####
Company Email:
***
Person Who Sent the Complaint:
*** ***
Staff Member:
*** ***
Response:
I've reviewed the account details including the billing and payment historyMs*** balance as of February 4, is $I left a message asking Ms*** to call me directly so I can go over the billing and payments with her
Sent on: 2/4/9:52:AM

8/25/17:CMP has reviewed Ms***'s concernsHer CMP account is in good standing with a very small credit balance($.36). A copy of the billing and payment history was mailed to the customer on 8/16. I referred this matter to one of our Contact Center Supervisors to attempt contact
with Ms*** today to discuss any further concerns she may have. *** ***Manager, Customer Service QualityCentral Maine Power Company

I will review and follow up

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand
that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Please accept my apology for the delay in responding to this customer's complaintAfter reviewing the customer's concerns, I find that this account does not qualify for a refund of the deposit at this time. The account is eligible for a deposit refund once the customer has paid all bills on
time for consecutive months. CMP does appreciate the customer's efforts to make extra payments, but they have not been on time and consecutively for months in a row. The customer was also made aware of the requirements for a refund in the disclosure letter that was sent to them dated 6/17/when the deposit was requested. CMP has also discussed this with the customer during multiple phone conversations recently. Sincerely,*** ***Central Maine Power Company

CMP resolved this matter on August 5, 2016.

CMP attempted to reach customer by phone today 1/30 to discuss the concerns.  Customer was not available so a voicemail message was left for the customer to call CMP back.  Customer has been at this location since October 2017 and this is the first winter period at this...

location.  Current usage consumption is in line with prior history for this location.  CMP will discuss information further when customer returns call to us and we will also offer on-line tools for customer to monitor usage.