From: Mary L [redacted] Date: Fri, Dec 26, at 9:AMSubject: Re: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>Good morning ***,Hope you had a Merry Christmas[redacted] Complaint [redacted] After reviewing the information for [redacted] Complaint [redacted] , the new ownership and staff of Offenbacher's would like to extend [redacted] the refund of $ We will contact the customer today to process.Thank you,Offenbacher'sMary L [redacted] / Office Manager***@offenbachers.comOffenbacher's Office: ###-###-#### / Fax: ###-###-#### [redacted] Lanham, MD ***http://www.offenbachers.com
From: Mary L [redacted] < [redacted] @offenbachers.com>Date: Tue, Sep 8, at 9:AMSubject: Re: [redacted] Complaint ( [redacted] )To: David Dennis < [redacted] @myRevdex.com.org>Good morning [redacted] ,First and foremost, I would like to thank [redacted] for his strength and courage in serving our country We most certainly would not take advantage of anyone who has sacrificed so much for our country nor any of our customers.**& [redacted] purchased from Offenbachers on 10-14-14, was given a 5% military discount and product delivered on 10-14- On 6-9-15, [redacted] submitted a warranty claim and unfortunately it was overlooked [redacted] spoke with Vicki in Client Services on 7-10-and [redacted] accepted a $gift card as compensation for the issue Vicki also explained to her that she could use "marine jelly" to remove the stain on the deck I've attached a copy of customers original invoice as well as warranty which states "rust is not covered under warranty" With all that said and done Offenbachers has satisfied the conditions of the warranty per manufacturer However, we would like to offer **& [redacted] a store credit of $minus the $gift card and non-refundable delivery fee which they can use towards purchase of new furniture.If you have any other questions, please feel free to contact meOffenbacherMary L [redacted] / Client Service Manager [redacted] @offenbachers.comOffenbachers ###-###-#### [redacted] ***Lanham, MD ***
From: Mary L***
arial, sans-serif;">Date: Mon, Dec 22, at 8:AMSubject: RE: *** *** *** Complaint ***To: *** *** Good morning ***,This response is in regards to *** *** *** Complaint ***.Offenbacher's installed a *** *** *** unit on 12-27-for customer.Customer contacted Offenbacher's on 10-30-stating: "Recently my wife and I both a fireplace at the Rockville store and been installed in December last YearWe started using it in February truth the rest of the winter it was working find and last week I used it a couple of time now when I turn it on the pilot comes on but unit doesn'tI contact the technician it seem that I did not get any where .Please take my case in consideration."Our customer's cannot contact technician's directly so I contacted our Rockville store and asked them to set up customer for a service call, cost $184.00. The manufacturer recommends that fireplace units should be serviced once a year or at least every other to maintain warranty. We could only assume at that time the unit had collect dust and or cobwebs from not using over the summer and just needed a cleaning. Customer purchased a 2yr service contact for $260.00. Unfortunately at the time, we had a restricted schedule due to fireplace season and the overwhelming amount of service calls, 11-15-was the first available date.Upon inspection on 11-15-14, it was determined by technician that a section of the venting had come loose which needed to be resealed and raised the cap on outside to provide more effective venting. All of which was completed on 12-6-as well as cleaning glass and unit.I informed salesperson to contact customer and refund $which she processed on 12-17-14.If the customer needs any further assistance, they can contact me directly at ###-###-####.Thank you and I hope this will close the case.--
Mary L*** / Office Manager***@offenbachers.com
Offenbacher's Office: ###-###-#### / Fax: ###-###-#### Aerospace Road, Lanham, MD 20706http://www.offenbachers.com
From: Mary L[redacted] <[redacted]@offenbachers.com>Date: Fri, Dec 26, 2014 at 9:52 AMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>Good morning [redacted],Hope you had a Merry Christmas.[redacted] Complaint...
[redacted]After reviewing the information for [redacted] Complaint [redacted], the new ownership and staff of Offenbacher's would like to extend [redacted] the refund of $540.00. We will contact the customer today to process.Thank you,Offenbacher'sMary L[redacted] / Office Manager[redacted]@offenbachers.comOffenbacher's Office: ###-###-#### / Fax: ###-###-#### [redacted] Lanham, MD [redacted]http://www.offenbachers.com
After reviewing the customers information and circumstances, Offenbachers will refund the delivery fee of $99.00 once the product has arrived and been delivered.
From: Mary L[redacted] <[redacted]@offenbachers.com>Date: Tue, Sep 8, 2015 at 9:59 AMSubject: Re: [redacted] Complaint ([redacted])To: David Dennis <[redacted]@myRevdex.com.org>Good morning [redacted],First and foremost, I would like to thank [redacted] for his...
strength and courage in serving our country. We most certainly would not take advantage of anyone who has sacrificed so much for our country nor any of our customers.**. & [redacted] purchased from Offenbachers on 10-14-14, was given a 5% military discount and product delivered on 10-14-14. On 6-9-15, [redacted] submitted a warranty claim and unfortunately it was overlooked. [redacted] spoke with Vicki in Client Services on 7-10-15 and [redacted] accepted a $25 gift card as compensation for the issue. Vicki also explained to her that she could use "marine jelly" to remove the stain on the deck. I've attached a copy of customers original invoice as well as warranty which states "rust is not covered under warranty". With all that said and done Offenbachers has satisfied the conditions of the warranty per manufacturer. However, we would like to offer **. & [redacted] a store credit of $1132.04 minus the $25 gift card and non-refundable delivery fee which they can use towards purchase of new furniture.If you have any other questions, please feel free to contact me. OffenbacherMary L[redacted] / Client Service Manager [redacted]@offenbachers.comOffenbachers ###-###-#### [redacted]Lanham...⇄ MD [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. We accept the resolution from the business for the receipt of a store credit in the amount of $1132.04 that we can use to purchase products from Offenbacher's. Please have Offenbacher's contact my wife at [redacted] in order to make arrangements for our use of this credit. I have attached two additional photos that demonstrate the additional issues we have had with the patio furniture we purchased from Offenbacher's. We appreciate the assistance of the Revdex.com in assisting us with this consumer complaint.
Regards,
[redacted]
From: Mary L [redacted] Date: Fri, Dec 26, at 9:AMSubject: Re: [redacted] Complaint ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>Good morning ***,Hope you had a Merry Christmas[redacted] Complaint [redacted] After reviewing the information for [redacted] Complaint [redacted] , the new ownership and staff of Offenbacher's would like to extend [redacted] the refund of $ We will contact the customer today to process.Thank you,Offenbacher'sMary L [redacted] / Office Manager***@offenbachers.comOffenbacher's Office: ###-###-#### / Fax: ###-###-#### [redacted] Lanham, MD ***http://www.offenbachers.com
From: Mary L [redacted] < [redacted] @offenbachers.com>Date: Tue, Sep 8, at 9:AMSubject: Re: [redacted] Complaint ( [redacted] )To: David Dennis < [redacted] @myRevdex.com.org>Good morning [redacted] ,First and foremost, I would like to thank [redacted] for his strength and courage in serving our country We most certainly would not take advantage of anyone who has sacrificed so much for our country nor any of our customers.**& [redacted] purchased from Offenbachers on 10-14-14, was given a 5% military discount and product delivered on 10-14- On 6-9-15, [redacted] submitted a warranty claim and unfortunately it was overlooked [redacted] spoke with Vicki in Client Services on 7-10-and [redacted] accepted a $gift card as compensation for the issue Vicki also explained to her that she could use "marine jelly" to remove the stain on the deck I've attached a copy of customers original invoice as well as warranty which states "rust is not covered under warranty" With all that said and done Offenbachers has satisfied the conditions of the warranty per manufacturer However, we would like to offer **& [redacted] a store credit of $minus the $gift card and non-refundable delivery fee which they can use towards purchase of new furniture.If you have any other questions, please feel free to contact meOffenbacherMary L [redacted] / Client Service Manager [redacted] @offenbachers.comOffenbachers ###-###-#### [redacted] ***Lanham, MD ***
From: Mary L***
arial, sans-serif;">Date: Mon, Dec 22, at 8:AMSubject: RE: *** *** *** Complaint ***To: *** *** Good morning ***,This response is in regards to *** *** *** Complaint ***.Offenbacher's installed a *** *** *** unit on 12-27-for customer.Customer contacted Offenbacher's on 10-30-stating: "Recently my wife and I both a fireplace at the Rockville store and been installed in December last YearWe started using it in February truth the rest of the winter it was working find and last week I used it a couple of time now when I turn it on the pilot comes on but unit doesn'tI contact the technician it seem that I did not get any where .Please take my case in consideration."Our customer's cannot contact technician's directly so I contacted our Rockville store and asked them to set up customer for a service call, cost $184.00. The manufacturer recommends that fireplace units should be serviced once a year or at least every other to maintain warranty. We could only assume at that time the unit had collect dust and or cobwebs from not using over the summer and just needed a cleaning. Customer purchased a 2yr service contact for $260.00. Unfortunately at the time, we had a restricted schedule due to fireplace season and the overwhelming amount of service calls, 11-15-was the first available date.Upon inspection on 11-15-14, it was determined by technician that a section of the venting had come loose which needed to be resealed and raised the cap on outside to provide more effective venting. All of which was completed on 12-6-as well as cleaning glass and unit.I informed salesperson to contact customer and refund $which she processed on 12-17-14.If the customer needs any further assistance, they can contact me directly at ###-###-####.Thank you and I hope this will close the case.--
Mary L*** / Office Manager***@offenbachers.com
Offenbacher's Office: ###-###-#### / Fax: ###-###-#### Aerospace Road, Lanham, MD 20706http://www.offenbachers.com
From: Mary L[redacted] <[redacted]@offenbachers.com>Date: Fri, Dec 26, 2014 at 9:52 AMSubject: Re: [redacted] Complaint ([redacted])To: [redacted] <[redacted]@myRevdex.com.org>Good morning [redacted],Hope you had a Merry Christmas.[redacted] Complaint...
[redacted]After reviewing the information for [redacted] Complaint [redacted], the new ownership and staff of Offenbacher's would like to extend [redacted] the refund of $540.00. We will contact the customer today to process.Thank you,Offenbacher'sMary L[redacted] / Office Manager[redacted]@offenbachers.comOffenbacher's Office: ###-###-#### / Fax: ###-###-#### [redacted] Lanham, MD [redacted]http://www.offenbachers.com
After reviewing the customers information and circumstances, Offenbachers will refund the delivery fee of $99.00 once the product has arrived and been delivered.
From: Mary L[redacted] <[redacted]@offenbachers.com>Date: Tue, Sep 8, 2015 at 9:59 AMSubject: Re: [redacted] Complaint ([redacted])To: David Dennis <[redacted]@myRevdex.com.org>Good morning [redacted],First and foremost, I would like to thank [redacted] for his...
strength and courage in serving our country. We most certainly would not take advantage of anyone who has sacrificed so much for our country nor any of our customers.**. & [redacted] purchased from Offenbachers on 10-14-14, was given a 5% military discount and product delivered on 10-14-14. On 6-9-15, [redacted] submitted a warranty claim and unfortunately it was overlooked. [redacted] spoke with Vicki in Client Services on 7-10-15 and [redacted] accepted a $25 gift card as compensation for the issue. Vicki also explained to her that she could use "marine jelly" to remove the stain on the deck. I've attached a copy of customers original invoice as well as warranty which states "rust is not covered under warranty". With all that said and done Offenbachers has satisfied the conditions of the warranty per manufacturer. However, we would like to offer **. & [redacted] a store credit of $1132.04 minus the $25 gift card and non-refundable delivery fee which they can use towards purchase of new furniture.If you have any other questions, please feel free to contact me. OffenbacherMary L[redacted] / Client Service Manager [redacted]@offenbachers.comOffenbachers ###-###-#### [redacted]Lanham...⇄ MD [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. We accept the resolution from the business for the receipt of a store credit in the amount of $1132.04 that we can use to purchase products from Offenbacher's. Please have Offenbacher's contact my wife at [redacted] in order to make arrangements for our use of this credit. I have attached two additional photos that demonstrate the additional issues we have had with the patio furniture we purchased from Offenbacher's. We appreciate the assistance of the Revdex.com in assisting us with this consumer complaint.
Regards,
[redacted]