thats not a problem they can finance thru there own bank,we offer it and 99% of the people use it because it is convenient and competitive.But there are certain things that need to be done like leave the car not in use as the happens which we have no control of
Unfortunately I may have been irritated by the way the customer was talking to me, and getting multiple family members involved that created chaosThe vehicle was repaired in the time frame that was promised to the customerWe even stepped up and had the alternator covered under warranty because of the pending recall.This window condition is quite common in [redacted] models, it has no relation to the alternator failingWe diagnosed the condition at no charge and the customer declined repairsWhen we took the door apart, there were signs of poor workmanship from a prior repair done elsewhere that could be the possible cause of the latch failureThe vehicle was towed in with no electrical power, the customers stated when they jumped the vehicle, they had sparks flying and there battery pack "got fried"It is possible the vehicle was possibly jump started incorrectly, we are not sure if that could have caused the window issue.As far as getting the recalls repaired, if this customer was loyal to our dealership, we would have advised her about the timing chain recall years agoWe cannot control how other dealerships advise customers
thats not a problem they can finance thru there own bank,we offer it and 99% of the people use it because it is convenient and competitive.But there are certain things that need to be done like leave the car not in use as the happens which we have no control of
Unfortunately I may have been irritated by the way the customer was talking to me, and getting multiple family members involved that created chaosThe vehicle was repaired in the time frame that was promised to the customerWe even stepped up and had the alternator covered under warranty because of the pending recall.This window condition is quite common in [redacted] models, it has no relation to the alternator failingWe diagnosed the condition at no charge and the customer declined repairsWhen we took the door apart, there were signs of poor workmanship from a prior repair done elsewhere that could be the possible cause of the latch failureThe vehicle was towed in with no electrical power, the customers stated when they jumped the vehicle, they had sparks flying and there battery pack "got fried"It is possible the vehicle was possibly jump started incorrectly, we are not sure if that could have caused the window issue.As far as getting the recalls repaired, if this customer was loyal to our dealership, we would have advised her about the timing chain recall years agoWe cannot control how other dealerships advise customers
The complaint is Resolved