RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. I do not wish to deal with this dealership at all. I don't feel they are trustworthy and will not do the work that should have been done well before selling a pre-certified vehicle that is required from [redacted] . If they did, where's the paper trail for it???? As for the oil changes, no one EVER said anything that the oil changes are stored in the system at any dealership. They gave the impression that we would receive a packet in the mail with coupons. But shame on me for assuming, I should have made sure and asked how we go about the oil changes. Plus, I am STILL waiting for [redacted] to respond to my email to her back in August??? She had no problem responding to you once a compliant went in for the dealership she works at. Which, at this point, her email would mean nothing!!!! [redacted] did call that day and left a message on our home phone but we work until 5 and do not get home until close to 6 and then with sports with our kids, getting dinner for kids etc its late BUT I will be in touch with him to hear what he has to say but at this point I really don't care. He should have reached out to us if not after the first or the second issue definitely after the third, fourth or fifth!!!! Again it takes a compliant to BBB to have them reach out to us when he knew all along what has/had happened. Unless, [redacted] , did not fill him in on everything which I am sure [redacted] did but [redacted] could say that [redacted] didn't!!! Regards, [redacted] & [redacted]
RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. I do not wish to deal with this dealership at all. I don't feel they are trustworthy and will not do the work that should have been done well before selling a pre-certified vehicle that is required from [redacted] . If they did, where's the paper trail for it???? As for the oil changes, no one EVER said anything that the oil changes are stored in the system at any dealership. They gave the impression that we would receive a packet in the mail with coupons. But shame on me for assuming, I should have made sure and asked how we go about the oil changes. Plus, I am STILL waiting for [redacted] to respond to my email to her back in August??? She had no problem responding to you once a compliant went in for the dealership she works at. Which, at this point, her email would mean nothing!!!! [redacted] did call that day and left a message on our home phone but we work until 5 and do not get home until close to 6 and then with sports with our kids, getting dinner for kids etc its late BUT I will be in touch with him to hear what he has to say but at this point I really don't care. He should have reached out to us if not after the first or the second issue definitely after the third, fourth or fifth!!!! Again it takes a compliant to BBB to have them reach out to us when he knew all along what has/had happened. Unless, [redacted] , did not fill him in on everything which I am sure [redacted] did but [redacted] could say that [redacted] didn't!!! Regards, [redacted] & [redacted]
The credit card deposit was refunded in full todayThank you