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Central Ohio Surgical Institute

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Central Ohio Surgical Institute Reviews (2)

Good Morning - this information below is in regards to the complaint filedby [redacted] - Date of Service 5/15/[redacted] received services at our facility on 5/15/ [redacted] contacted our facility in regards to an unpaid balance on her credit report.Katie D***, AR representative spoke to the patient and stated that thefacility had contacted her times regarding her outstanding balance beforeshe was sent to collections1st call was made on 8/17/17, 2nd call 9/21/17and 3rd call 9/29/17(see attached collection calls) and no returned phonecallIn addition patient had received statements(see attached statementhistory) in the mail and again there was not any communication from thepatient until the patient was sent to collections on 10/4/Patientfinally paid her bill on 11/3/(see attached ledger) We made everyattempt to collect from the patient before [redacted] was sent tocollectionsWhen this was explained to [redacted] she insisted that weremove the balance from her creditAt that time we contacted ourCollection Agency [redacted] and asked them to update [redacted] creditreport and have the unpaid balance removed from her credit since there was aslight delay from the time the collection agency worked our accounts and thetime [redacted] paid her balanceThe collection agency stated they wouldupdate her account and remove it from her credit with to hoursKatiestated to [redacted] what the collection agency had told us and that if itwas not removed from her credit with the next hours to contact ourfacility immediately so that we could follow up with the collection agency.In closing I would like for it to be noted that if the patient would nothave waited almost months to pay her balance and would have paid herbalance timely there would have never been an issueIf you have any questions or concerns regarding this matterPlease feelfree to contact me directly at ###-###-####Sincerely,Bridgett K [redacted] Business Office ManagerCentral Ohio Surgical InstituteWest Campus OvalNew Albany, Ohio 43054Phone# ###-###-####

Good Morning - this information below is in regards to the complaint filedby [redacted] - Date of Service 5/15/2017[redacted] received services at our facility on 5/15/2017. [redacted]contacted our facility in regards to an unpaid balance on her credit report.Katie D[redacted], AR representative...

spoke to the patient and stated that thefacility had contacted her 3 times regarding her outstanding balance beforeshe was sent to collections. 1st call was made on 8/17/17, 2nd call 9/21/17and 3rd call 9/29/17(see attached collection calls) and no returned phonecall. In addition patient had received 4 statements(see attached statementhistory) in the mail and again there was not any communication from thepatient until the patient was sent to collections on 10/4/17. Patientfinally paid her bill on 11/3/17 (see attached ledger) We made everyattempt to collect from the patient before [redacted] was sent tocollections. When this was explained to [redacted] she insisted that weremove the balance from her credit. At that time we contacted ourCollection Agency [redacted] and asked them to update [redacted] creditreport and have the unpaid balance removed from her credit since there was aslight delay from the time the collection agency worked our accounts and thetime [redacted] paid her balance. The collection agency stated they wouldupdate her account and remove it from her credit with 24 to 48 hours. Katiestated to [redacted] what the collection agency had told us and that if itwas not removed from her credit with the next 48 hours to contact ourfacility immediately so that we could follow up with the collection agency.In closing I would like for it to be noted that if the patient would nothave waited almost 6 months to pay her balance and would have paid herbalance timely there would have never been an issue. If you have any questions or concerns regarding this matter. Please feelfree to contact me directly at ###-###-####Sincerely,Bridgett K[redacted]Business Office ManagerCentral Ohio Surgical Institute6520 West Campus OvalNew Albany, Ohio 43054Phone# ###-###-####

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Address: 6520 West Campus Oval, New Albany, Ohio, United States, 43054

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