Central Ohio's Ace Exteriors

We had a signed work order to do work for Mr [redacted] , he informed us that he no longer wished to do business with us because of a typographical error on the back of our contract, and he cancelled his orderOur company offers a ten (10) year labor warranty as standard for our customers, when we received our new contracts the back side had one (1) year on itOnce we were made aware of the error we disposed of those contracts and ordered new ones with the correct warranty on themWe provided the customer with our regular warranty certificate, but was told that was not acceptable, in addition we offered to provide a corrected work order; this was also found to be unacceptableWe moved our offices the last week of December and the first week of January, as we had outgrown our previous spaceWe issued a check on 01/08/Customer called and said they had not received their refund, we sent a picture of the duplicate check to the customer as verification.The check was returned to us for a bad zip code, when we got it back, we had it hand delivered to the customerWe contacted the customer after he had cashed the check, he assured us he would contact all interested parties to let them know it was resolved.Conversely, he had put a stop payment dispute on his credit card, those funds were withdrawn from our bank account and we are currently out the $3,plus processing fees

I wanted to give you all the details of the issuesWe initially met with Chris about our projectHe said he was a designer and would create our projectWe gave him the details of what we wantedHe came back on Jan 15th with the design and the contractHe was very pushy and determined we sign that day So I didHe had a very basic drawing and said that I should be able to see it from the graph paper sketchLater when I looked at the contract it did not not have the details of what he said was included electric fireplace, drainage, lights if we wantedHe said that we could have a revisions if we needed before going into production, the warranty was years on labor and the deck and lifetime on the stone He said they would match any proposal that was cheaper if the materials and project was similar to their'sOn the back of the contract it said yr on labor and nothing about materialNo specifics about the type of fireplace (which they tried to change the last time he came), nothing about drainageNo breakdown of prices, that he initially showed us, but then took it with him Once I looked over everything and saw that it was not what he said I called the main number and spoke to the female that answered the phone telling her that I wanted to cancel- it was within the allowed time period She said she would let the owner knowI checked and they had cashed the check the day they received itI wanted to make sure they got the message so I emailed and texted our contact person,Chris so there was no confusion At this point this contract was cancelled in my mindI was not opposed to signing another contract, if we could be clear and specific as to the plan and what is included I also needed a more detailed pictureI told Chris I would be interested in seeing a 3D image and then deciding We did not contact them after this to set up a meeting Chris stopped by, uninvited and left cards with babysitters and neighborsThe last time we saw him, my husband was dropping my son off at the bus stop when he stopped byMy husband told him to come back in a few hours that day when I was home.He did and showed me the 3D pics (and a video which I never asked them to make)We looked at materials at this time I told him at this point that we were waiting on a few other contractors and would let him know if we were going to sign back on with them or use someone elseI did not sign a new contractI was very specific in telling him we are not moving forward at this pointI got other offers and they were half of the cost of ACESo I asked for an itemized list of the project cost that they hadHe would not give them to me and kept wanting to meetI felt very uncomfortable with this and just wanted my deposit back at this pointI called the number I had, at least times and no one every ever returned my call, I left messages each timeI got very worried that this was a scam at this pointI ended up looking on Angie's list and I found another number listed I called it and got ahold of the same women that I cancelled verbally with in Jan.She directed me to Grant, that had no idea there was a problem or that we were not moving forwardI sent him all of my texts and told him all of thisI told him that I cancelled initially and in March I told him in person that we were still looking and in April, I called the number I hadGrant told me that they had moved and I was calling the old numberWhich is the only number I had at this timeHe said he would talk to the owner and get back to meI waited a week and heard nothing back Got ahold of grant again and said max was out of town and would get back to meWaited more weeks and tried againStill nothingThen I called and said I was going to file a complaint with the Revdex.com if I did not hear backI didn'tSo here I amLast Friday I get an invoice from them adding up all kinds of crazy costs which I never agreed to (movie, architectural drawing)I can see paying for a very small amount of this, but this is beyond ridiculous

the owner has had months to get responds to me, with or without legal help I feel like he knows he is and has done wrong and is avoiding handling the situation in a professional manner I tried to call the owner again once I got an incorrect invoice for thousands of dollars from him for architectural drawings and a video which I never agreed to either I wanted to reach out to him and discuss this invoice and the situation yet again try and to get my depositHe told me he was too busy to talk to me because he had meetings and payroll and employee meetingsI told him I needed to talk to him because I felt like my money was being stolenHe said that now I am calling him a theif (which I never did), I said I felt like my money was being stolenI took detailed notes of the brief conversation and texted them to himI am extremely disappointed that a business can run like thisThey are rude and dishonest I hope no one else has to experience such an awful ordeal with no explanation or resolution.I would also like to point out that he has never apologized for not personally calling me back after at least calls to his company, his employee not giving me the correct contact information on the initial visit, the 2nd visit or the other times where he just showed up at our house when we were not home or not dealing with any concerns that we have had over the past few months

We continue to have issues with Central Ohio's Ace Exteriors.This contractor has collected $5,317 and only dug holes in our backyard which are a safety hazard as well as not having an alternate exit from our home. We signed our contract in 10/2016 and stated work would be complete within 10... weeks.They have fired employees; their deck contractors and project managers.I spoke with [redacted] (or [redacted] ) on 2/25. He doesn't have anyone to do the work and has sent several sub-contractors to my home for estimates (I was not aware of this). They tout their 40 years in business but now can't build a deck because it is custom. Every deck is custom. They are unable to provide a timeline or a time to meet us face-to-face. [redacted] hung up on me. I no longer trust the work to be completed on my home and I believe they are in breach of contract.Please help.

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me. Regards, [redacted] ***

We refunded Mr.Williams moneyI will research the method of refund and date then furnish you with that information

I wanted to give you all the details of the issues. We initially met with Chris about our projectHe said he was a designer and would create our projectWe gave him the details of what we wantedHe came back on Jan 15th with the design and the contractHe was very pushy and determined we
sign that day So I didHe had a very basic drawing and said that I should be able to see it from the graph paper sketch. Later when I looked at the contract it did not not have the details of what he said was included electric fireplace, drainage, lights if we wantedHe said that we could have a revisions if we needed before going into production, the warranty was years on labor and the deck and lifetime on the stone He said they would match any proposal that was cheaper if the materials and project was similar to their's. On the back of the contract it said yr on labor and nothing about materialNo specifics about the type of fireplace (which they tried to change the last time he came), nothing about drainageNo breakdown of prices, that he initially showed us, but then took it with him. Once I looked over everything and saw that it was not what he said I called the main number and spoke to the female that answered the phone telling her that I wanted to cancel- it was within the allowed time period She said she would let the owner knowI checked and they had cashed the check the day they received itI wanted to make sure they got the message so I emailed and texted our contact person,Chris so there was no confusion At this point this contract was cancelled in my mindI was not opposed to signing another contract, if we could be clear and specific as to the plan and what is included I also needed a more detailed pictureI told Chris I would be interested in seeing a 3D image and then deciding We did not contact them after this to set up a meeting Chris stopped by, uninvited and left cards with babysitters and neighborsThe last time we saw him, my husband was dropping my son off at the bus stop when he stopped byMy husband told him to come back in a few hours that day when I was home.He did and showed me the 3D pics (and a video which I never asked them to make)We looked at materials at this time I told him at this point that we were waiting on a few other contractors and would let him know if we were going to sign back on with them or use someone elseI did not sign a new contractI was very specific in telling him we are not moving forward at this point. I got other offers and they were half of the cost of ACESo I asked for an itemized list of the project cost that they hadHe would not give them to me and kept wanting to meetI felt very uncomfortable with this and just wanted my deposit back at this pointI called the number I had, at least times and no one every ever returned my call, I left messages each timeI got very worried that this was a scam at this pointI ended up looking on Angie's list and I found another number listed I called it and got ahold of the same women that I cancelled verbally with in Jan.She directed me to Grant, that had no idea there was a problem or that we were not moving forwardI sent him all of my texts and told him all of thisI told him that I cancelled initially and in March I told him in person that we were still looking and in April, I called the number I hadGrant told me that they had moved and I was calling the old numberWhich is the only number I had at this timeHe said he would talk to the owner and get back to me. I waited a week and heard nothing back Got ahold of grant again and said max was out of town and would get back to meWaited more weeks and tried againStill nothingThen I called and said I was going to file a complaint with the Revdex.com if I did not hear backI didn'tSo here I am. Last Friday I get an invoice from them adding up all kinds of crazy costs which I never agreed to (movie, architectural drawing). I can see paying for a very small amount of this, but this is beyond ridiculous

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

the owner has had months to get responds to me, with or without legal help I feel like he knows he is and has done wrong and is avoiding handling the situation in a professional manner I tried to call the owner again once I got an incorrect invoice for thousands of dollars from him for architectural drawings and a video which I never agreed to either I wanted to reach out to him and discuss this invoice and the situation yet again try and to get my depositHe told me he was too busy to talk to me because he had meetings and payroll and employee meetingsI told him I needed to talk to him because I felt like my money was being stolenHe said that now I am calling him a theif (which I never did), I said I felt like my money was being stolenI took detailed notes of the brief conversation and texted them to him. I am extremely disappointed that a business can run like thisThey are rude and dishonest I hope no one else has to experience such an awful ordeal with no explanation or resolution.I would also like to point out that he has never apologized for not personally calling me back after at least calls to his company, his employee not giving me the correct contact information on the initial visit, the 2nd visit or the other times where he just showed up at our house when we were not home or not dealing with any concerns that we have had over the past few months

We had a signed work order to do work for Mr***, he informed us that he no longer wished to do business with us because of a typographical error on the back of our contract, and he cancelled his orderOur company offers a ten (10) year labor warranty as standard for our customers, when we
received our new contracts the back side had one (1) year on itOnce we were made aware of the error we disposed of those contracts and ordered new ones with the correct warranty on themWe provided the customer with our regular warranty certificate, but was told that was not acceptable, in addition we offered to provide a corrected work order; this was also found to be unacceptable. We moved our offices the last week of December and the first week of January, as we had outgrown our previous spaceWe issued a check on 01/08/Customer called and said they had not received their refund, we sent a picture of the duplicate check to the customer as verification.The check was returned to us for a bad zip code, when we got it back, we had it hand delivered to the customer. We contacted the customer after he had cashed the check, he assured us he would contact all interested parties to let them know it was resolved.Conversely, he had put a stop payment dispute on his credit card, those funds were withdrawn from our bank account and we are currently out the $3,plus processing fees

This issue is currently being reviewed by our legal counselI would like to defer any comment until we have been advised of our position by them

Consumer called Revdex.com stating check was received and has cleared and Revdex.com can close the issue as resolved

We understand the concerns that Mrand Mrs*** have concerning the timeline for completion of their project. When the work of the initial installers was inspected, we too were disappointed in their work performance and took immediate action to rectify those concernsThe crew was
comprised of tenured and skilled installers who simply did not meet our expectations; they were replaced by a team that has proven, over the years, to get things done in a timely and professional mannerOur goal as a company is to exceed customer expectations. We work diligently to assure the quality of work, and timelines for completion are adhered to, unfortunately, in rare instances challenges ariseWe have continued to work through those challenges to get this project completed. We would rather be behind on a timeline and have a superior finished product, than to rush to finish a job and have poor quality. When the ***s asked the head Building inspector how to file a complaint about the timeliness of the installation, they were asked;" is the company working to remedy their concerns?" they said that we wereThe Inspector said if we as a company is working to make things right they should work with the company, not against it. We are putting forth effort to make them happy. We have record of dozens of calls out to Mrand Mrs***Rather than having grapevine communications, where one homeowner is receiving a call from the Owner, Site Foreman, or installer and the other homeowner is speaking to a different person it made sense for us to limit the calls to one home owner who can deal directly with the Site Foreman and eliminate any additional confusion. We would like this to come to reasonable and equitable conclusion

Mr*** received his refund check on 10/18/I spoke with him on the phone , as he is in Florida, and he confirmed he had received itHe also said he would consider using our company in the future

We continue to have issues with Central Ohio's Ace Exteriors.This contractor has collected $5,and only dug holes in our backyard which are a safety hazard as well as not having an alternate exit from our homeWe signed our contract in 10/and stated work would be complete within
weeks.They have fired employees; their deck contractors and project managers.I spoke with *** *** (or *** ***) on 2/He doesn't have anyone to do the work and has sent several sub-contractors to my home for estimates (I was not aware of this)They tout their years in business but now can't build a deck because it is customEvery deck is customThey are unable to provide a timeline or a time to meet us face-to-face*** hung up on meI no longer trust the work to be completed on my home and I believe they are in breach of contract.Please help