We had a signed work order to do work for Mr. [redacted], he informed us that he no longer wished to do business with us because of a typographical error on the back of our contract, and he cancelled his order. Our company offers a ten (10) year labor warranty as standard for our customers, when we...
received our new contracts the back side had one (1) year on it. Once we were made aware of the error we disposed of those contracts and ordered new ones with the correct warranty on them. We provided the customer with our regular warranty certificate, but was told that was not acceptable, in addition we offered to provide a corrected work order; this was also found to be unacceptable. We moved our offices the last week of December and the first week of January, as we had outgrown our previous space. We issued a check on 01/08/2016. Customer called and said they had not received their refund, we sent a picture of the duplicate check to the customer as verification.The check was returned to us for a bad zip code, when we got it back, we had it hand delivered to the customer. We contacted the customer after he had cashed the check, he assured us he would contact all interested parties to let them know it was resolved.Conversely, he had put a stop payment dispute on his credit card, those funds were withdrawn from our bank account and we are currently out the $3,660.07 plus processing fees.
Mr. [redacted] received his refund check on 10/18/2016. I spoke with him on the phone , as he is in Florida, and he confirmed he had received it. He also said he would consider using our company in the future.
the owner has had months to get responds to me, with or without legal help. I feel like he knows he is and has done wrong and is avoiding handling the situation in a professional manner. I tried to call the owner again once I got an incorrect invoice for thousands of dollars from him for architectural drawings and a video which I never agreed to either. I wanted to reach out to him and discuss this invoice and the situation yet again try and to get my deposit. He told me he was too busy to talk to me because he had meetings and payroll and employee meetings. I told him I needed to talk to him because I felt like my money was being stolen. He said that now I am calling him a theif (which I never did), I said I felt like my money was being stolen. I took detailed notes of the brief conversation and texted them to him. I am extremely disappointed that a business can run like this. They are rude and dishonest. I hope no one else has to experience such an awful ordeal with no explanation or resolution.I would also like to point out that he has never apologized for not personally calling me back after at least 20 calls to his company, his employee not giving me the correct contact information on the initial visit, the 2nd visit or the other times where he just showed up at our house when we were not home or not dealing with any concerns that we have had over the past few months.
I wanted to give you all the details of the issues. We initially met with Chris about our project. He said he was a designer and would create our project. We gave him the details of what we wanted. He came back on Jan 15th with the design and the contract. He was very pushy and determined we...
sign that day. So I did. He had a very basic drawing and said that I should be able to see it from the graph paper sketch. Later when I looked at the contract it did not not have the details of what he said was included electric fireplace, drainage, lights if we wanted. He said that we could have a revisions if we needed before going into production, the warranty was 10 years on labor and the deck and lifetime on the stone. He said they would match any proposal that was cheaper if the materials and project was similar to their's. On the back of the contract it said 1 yr on labor and nothing about material. No specifics about the type of fireplace (which they tried to change the last time he came), nothing about drainage. No breakdown of prices, that he initially showed us, but then took it with him. Once I looked over everything and saw that it was not what he said I called the main number and spoke to the female that answered the phone telling her that I wanted to cancel- it was within the allowed time period. She said she would let the owner know. I checked and they had cashed the check the day they received it. I wanted to make sure they got the message so I emailed and texted our contact person,Chris so there was no confusion. At this point this contract was cancelled in my mind. I was not opposed to signing another contract, if we could be clear and specific as to the plan and what is included. I also needed a more detailed picture. I told Chris I would be interested in seeing a 3D image and then deciding. We did not contact them after this to set up a meeting. Chris stopped by, uninvited and left cards with babysitters and neighbors. The last time we saw him, my husband was dropping my son off at the bus stop when he stopped by. My husband told him to come back in a few hours that day when I was home.He did and showed me the 3D pics (and a video which I never asked them to make). We looked at materials at this time. I told him at this point that we were waiting on a few other contractors and would let him know if we were going to sign back on with them or use someone else. I did not sign a new contract. I was very specific in telling him we are not moving forward at this point. I got other offers and they were half of the cost of ACE. So I asked for an itemized list of the project cost that they had. He would not give them to me and kept wanting to meet. I felt very uncomfortable with this and just wanted my deposit back at this point. I called the number I had, at least 15 times and no one every ever returned my call, I left messages each time. I got very worried that this was a scam at this point. I ended up looking on Angie's list and I found another number listed. I called it and got ahold of the same women that I cancelled verbally with in Jan.She directed me to Grant, that had no idea there was a problem or that we were not moving forward. I sent him all of my texts and told him all of this. I told him that I cancelled initially and in March I told him in person that we were still looking and in April, I called the number I had. Grant told me that they had moved and I was calling the old number. Which is the only number I had at this time. He said he would talk to the owner and get back to me. I waited a week and heard nothing back. Got ahold of grant again and said max was out of town and would get back to me. Waited 2 more weeks and tried again. Still nothing. Then I called and said I was going to file a complaint with the Revdex.com if I did not hear back. I didn't. So here I am. Last Friday I get an invoice from them adding up all kinds of crazy costs which I never agreed to (movie, architectural drawing). I can see paying for a very small amount of this, but this is beyond ridiculous.
We continue to have issues with Central Ohio's Ace Exteriors.This contractor has collected $5,317 and only dug holes in our backyard which are a safety hazard as well as not having an alternate exit from our home. We signed our contract in 10/2016 and stated work would be complete within 10...
weeks.They have fired employees; their deck contractors and project managers.I spoke with [redacted] (or [redacted]) on 2/25. He doesn't have anyone to do the work and has sent several sub-contractors to my home for estimates (I was not aware of this). They tout their 40 years in business but now can't build a deck because it is custom. Every deck is custom. They are unable to provide a timeline or a time to meet us face-to-face. [redacted] hung up on me. I no longer trust the work to be completed on my home and I believe they are in breach of contract.Please help.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
We had a signed work order to do work for Mr. [redacted], he informed us that he no longer wished to do business with us because of a typographical error on the back of our contract, and he cancelled his order. Our company offers a ten (10) year labor warranty as standard for our customers, when we...
received our new contracts the back side had one (1) year on it. Once we were made aware of the error we disposed of those contracts and ordered new ones with the correct warranty on them. We provided the customer with our regular warranty certificate, but was told that was not acceptable, in addition we offered to provide a corrected work order; this was also found to be unacceptable. We moved our offices the last week of December and the first week of January, as we had outgrown our previous space. We issued a check on 01/08/2016. Customer called and said they had not received their refund, we sent a picture of the duplicate check to the customer as verification.The check was returned to us for a bad zip code, when we got it back, we had it hand delivered to the customer. We contacted the customer after he had cashed the check, he assured us he would contact all interested parties to let them know it was resolved.Conversely, he had put a stop payment dispute on his credit card, those funds were withdrawn from our bank account and we are currently out the $3,660.07 plus processing fees.
This issue is currently being reviewed by our legal counsel. I would like to defer any comment until we have been advised of our position by them.
Mr. [redacted] received his refund check on 10/18/2016. I spoke with him on the phone , as he is in Florida, and he confirmed he had received it. He also said he would consider using our company in the future.
We refunded Mr.Williams money. I will research the method of refund and date then furnish you with that information.
the owner has had months to get responds to me, with or without legal help. I feel like he knows he is and has done wrong and is avoiding handling the situation in a professional manner. I tried to call the owner again once I got an incorrect invoice for thousands of dollars from him for architectural drawings and a video which I never agreed to either. I wanted to reach out to him and discuss this invoice and the situation yet again try and to get my deposit. He told me he was too busy to talk to me because he had meetings and payroll and employee meetings. I told him I needed to talk to him because I felt like my money was being stolen. He said that now I am calling him a theif (which I never did), I said I felt like my money was being stolen. I took detailed notes of the brief conversation and texted them to him. I am extremely disappointed that a business can run like this. They are rude and dishonest. I hope no one else has to experience such an awful ordeal with no explanation or resolution.I would also like to point out that he has never apologized for not personally calling me back after at least 20 calls to his company, his employee not giving me the correct contact information on the initial visit, the 2nd visit or the other times where he just showed up at our house when we were not home or not dealing with any concerns that we have had over the past few months.
I wanted to give you all the details of the issues. We initially met with Chris about our project. He said he was a designer and would create our project. We gave him the details of what we wanted. He came back on Jan 15th with the design and the contract. He was very pushy and determined we...
sign that day. So I did. He had a very basic drawing and said that I should be able to see it from the graph paper sketch. Later when I looked at the contract it did not not have the details of what he said was included electric fireplace, drainage, lights if we wanted. He said that we could have a revisions if we needed before going into production, the warranty was 10 years on labor and the deck and lifetime on the stone. He said they would match any proposal that was cheaper if the materials and project was similar to their's. On the back of the contract it said 1 yr on labor and nothing about material. No specifics about the type of fireplace (which they tried to change the last time he came), nothing about drainage. No breakdown of prices, that he initially showed us, but then took it with him. Once I looked over everything and saw that it was not what he said I called the main number and spoke to the female that answered the phone telling her that I wanted to cancel- it was within the allowed time period. She said she would let the owner know. I checked and they had cashed the check the day they received it. I wanted to make sure they got the message so I emailed and texted our contact person,Chris so there was no confusion. At this point this contract was cancelled in my mind. I was not opposed to signing another contract, if we could be clear and specific as to the plan and what is included. I also needed a more detailed picture. I told Chris I would be interested in seeing a 3D image and then deciding. We did not contact them after this to set up a meeting. Chris stopped by, uninvited and left cards with babysitters and neighbors. The last time we saw him, my husband was dropping my son off at the bus stop when he stopped by. My husband told him to come back in a few hours that day when I was home.He did and showed me the 3D pics (and a video which I never asked them to make). We looked at materials at this time. I told him at this point that we were waiting on a few other contractors and would let him know if we were going to sign back on with them or use someone else. I did not sign a new contract. I was very specific in telling him we are not moving forward at this point. I got other offers and they were half of the cost of ACE. So I asked for an itemized list of the project cost that they had. He would not give them to me and kept wanting to meet. I felt very uncomfortable with this and just wanted my deposit back at this point. I called the number I had, at least 15 times and no one every ever returned my call, I left messages each time. I got very worried that this was a scam at this point. I ended up looking on Angie's list and I found another number listed. I called it and got ahold of the same women that I cancelled verbally with in Jan.She directed me to Grant, that had no idea there was a problem or that we were not moving forward. I sent him all of my texts and told him all of this. I told him that I cancelled initially and in March I told him in person that we were still looking and in April, I called the number I had. Grant told me that they had moved and I was calling the old number. Which is the only number I had at this time. He said he would talk to the owner and get back to me. I waited a week and heard nothing back. Got ahold of grant again and said max was out of town and would get back to me. Waited 2 more weeks and tried again. Still nothing. Then I called and said I was going to file a complaint with the Revdex.com if I did not hear back. I didn't. So here I am. Last Friday I get an invoice from them adding up all kinds of crazy costs which I never agreed to (movie, architectural drawing). I can see paying for a very small amount of this, but this is beyond ridiculous.
We continue to have issues with Central Ohio's Ace Exteriors.This contractor has collected $5,317 and only dug holes in our backyard which are a safety hazard as well as not having an alternate exit from our home. We signed our contract in 10/2016 and stated work would be complete within 10...
weeks.They have fired employees; their deck contractors and project managers.I spoke with [redacted] (or [redacted]) on 2/25. He doesn't have anyone to do the work and has sent several sub-contractors to my home for estimates (I was not aware of this). They tout their 40 years in business but now can't build a deck because it is custom. Every deck is custom. They are unable to provide a timeline or a time to meet us face-to-face. [redacted] hung up on me. I no longer trust the work to be completed on my home and I believe they are in breach of contract.Please help.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]