Complaint: [redacted] I am rejecting this response because: As a business that is to be respected you would think that they would have the decency to tell the truth In the letter that the owner of Central Oregon Glass turned in he said, "In fact, they didn't pay for itWhen the owner came in the next day, despite the fact that we'd not caused and not offered to pay and that I was approaching the point of needing to ask him to leave, he sat outside for a few minutes and then came back in and paid his bill in full"This is a statement; we clearly have a receipt of the date of the window being fixed, as should heIf he truly knows nothing about what happened or anything about his business, then what is he doing trying to run his own business? If a business can't take responsibilities for accidents that can occur on the job, then what kind of business is that? He said he had to be stern when trying to talk to usBy stern, does he mean just verbally attacking us and not listening to us at all nor returning are calls that we left for him days prior? Because that is what happened I told him that we were not there to get a free window (which he so strongly disagrees with) and that all we wanted was for him to have fixed what his business broke We have proof that we paid for it on 9/04/and we filed our complaint after trying to talk to him on 9/20/15, So saying that we paid the full amount after talking to him is a lie, as stated before If all the employees are willing to lie it could mean a few things: 1) They are afraid to lose their jobs so they will say whatever he wants them to say 2) He told them to lie because he doesn't want to own up to being wrong himself 3) He doesn't care about his business and customers 4) The integrity of the company is questionable He also said the owner was not there on the drop off or the pick up, which is another lieWe also have proof of who owns the van and who dropped it off, picked it up, and paid for it So saying that the owner wasn't there and it was just family members is another lieI, [redacted] ***, was present for the drop off and pick up After talking to his employees he finally recognized that the door worked just fine when we brought it in(In his letter) But when we went to talk to him, he kept saying it was broken when we brought it inHow is it that it work just fine when we dropped it off and when we showed up it didn’t? We could not even leave the parking lot because the door would not shut? We then sat there for hour why they tried to fix the doorHis employees then told us to take our vehicle to the [redacted] and tell them we were sent by themWe have had the same mechanic for the last years or so, we would not just go to some random shop to have it fixed, when we have a mechanic that we have trusted for so longGoing to a random mechanic does not make sense to do unless we had been told to do soCentral Oregon Glass is blatantly lying, which seems to be a company motto We talked to the mechanic and he stated that just because the vehicle was old, does not make things on the vehicle just snap in half and break all on their own He also stated that the owner of Central Oregon Glass was ranting and raving in his shop and he did not want to deal with him any longer I won’t comment on the "illustration" as it doesn't make any sense to the situation, unless he is using that to make himself feel better for his actions thus far What I don't understand is how he can say that damage was done before we brought it inIf that was the case then he contradicts himself by saying in the beginning that "1) The Central Oregon Glass employee states that the door handle worked at all times during the replacement process." If the handle worked when we brought it in then it clearly was not broken when we brought it in He claims that they only gave us a name of the body shop they recently used, but never told us to tell them they sent usThat seems a little offThat's like them telling us "Here, the door broke when we were fixing the windowSo you can go to this body shop because we went there before and they were good." If they told us that we would have filed this complaint a lot sooner The day my brother and husband went to talk to the owner of Central Oregon Glass about the van since he would not return are calls, We also picked up a small dresser that they were replacing some glass in at the same time as the van but didn't have it done yetAfter the argument with him, I still had to go back in and pay for the small dresser and pick it upThe lady told us just to take it, but I told her that I would not do that because that is not rightWe have the receipt for that as well $We were not and are still not after a free window This is no longer just about the window/door but more on the lines of the integrity and honesty of the businessThey have told many lies already and continue to do so This is not proper business etiquette and puts a bad image on local small business as well and are small community If a business can blatantly lie about what happened and refuse to acknowledge the customer, then I feel as if I am letting him take advantage of meIf I were to accept his offer on only half of the payment then I would be letting him get away with lyingAs a customer and local resident I cannot allow that to happenHe should be responsible for not only his actions, but his employee’s actions as well For this reason I am respectfully declining his offer Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because: As a business that is to be respected you would think that they would have the decency to tell the truth In the letter that the owner of Central Oregon Glass turned in he said, "In fact, they didn't pay for itWhen the owner came in the next day, despite the fact that we'd not caused and not offered to pay and that I was approaching the point of needing to ask him to leave, he sat outside for a few minutes and then came back in and paid his bill in full"This is a statement; we clearly have a receipt of the date of the window being fixed, as should heIf he truly knows nothing about what happened or anything about his business, then what is he doing trying to run his own business? If a business can't take responsibilities for accidents that can occur on the job, then what kind of business is that? He said he had to be stern when trying to talk to usBy stern, does he mean just verbally attacking us and not listening to us at all nor returning are calls that we left for him days prior? Because that is what happened I told him that we were not there to get a free window (which he so strongly disagrees with) and that all we wanted was for him to have fixed what his business broke We have proof that we paid for it on 9/04/and we filed our complaint after trying to talk to him on 9/20/15, So saying that we paid the full amount after talking to him is a lie, as stated before If all the employees are willing to lie it could mean a few things: 1) They are afraid to lose their jobs so they will say whatever he wants them to say 2) He told them to lie because he doesn't want to own up to being wrong himself 3) He doesn't care about his business and customers 4) The integrity of the company is questionable He also said the owner was not there on the drop off or the pick up, which is another lieWe also have proof of who owns the van and who dropped it off, picked it up, and paid for it So saying that the owner wasn't there and it was just family members is another lieI, [redacted] ***, was present for the drop off and pick up After talking to his employees he finally recognized that the door worked just fine when we brought it in(In his letter) But when we went to talk to him, he kept saying it was broken when we brought it inHow is it that it work just fine when we dropped it off and when we showed up it didn’t? We could not even leave the parking lot because the door would not shut? We then sat there for hour why they tried to fix the doorHis employees then told us to take our vehicle to the [redacted] and tell them we were sent by themWe have had the same mechanic for the last years or so, we would not just go to some random shop to have it fixed, when we have a mechanic that we have trusted for so longGoing to a random mechanic does not make sense to do unless we had been told to do soCentral Oregon Glass is blatantly lying, which seems to be a company motto We talked to the mechanic and he stated that just because the vehicle was old, does not make things on the vehicle just snap in half and break all on their own He also stated that the owner of Central Oregon Glass was ranting and raving in his shop and he did not want to deal with him any longer I won’t comment on the "illustration" as it doesn't make any sense to the situation, unless he is using that to make himself feel better for his actions thus far What I don't understand is how he can say that damage was done before we brought it inIf that was the case then he contradicts himself by saying in the beginning that "1) The Central Oregon Glass employee states that the door handle worked at all times during the replacement process." If the handle worked when we brought it in then it clearly was not broken when we brought it in He claims that they only gave us a name of the body shop they recently used, but never told us to tell them they sent usThat seems a little offThat's like them telling us "Here, the door broke when we were fixing the windowSo you can go to this body shop because we went there before and they were good." If they told us that we would have filed this complaint a lot sooner The day my brother and husband went to talk to the owner of Central Oregon Glass about the van since he would not return are calls, We also picked up a small dresser that they were replacing some glass in at the same time as the van but didn't have it done yetAfter the argument with him, I still had to go back in and pay for the small dresser and pick it upThe lady told us just to take it, but I told her that I would not do that because that is not rightWe have the receipt for that as well $We were not and are still not after a free window This is no longer just about the window/door but more on the lines of the integrity and honesty of the businessThey have told many lies already and continue to do so This is not proper business etiquette and puts a bad image on local small business as well and are small community If a business can blatantly lie about what happened and refuse to acknowledge the customer, then I feel as if I am letting him take advantage of meIf I were to accept his offer on only half of the payment then I would be letting him get away with lyingAs a customer and local resident I cannot allow that to happenHe should be responsible for not only his actions, but his employee’s actions as well For this reason I am respectfully declining his offer Sincerely, [redacted] ***