Windbury Apartment standard policy and procedure are that all monies are deposited on a daily basis therefore if an applicant is denied we proceed with closed account statement and forward to accounting for immediate processing to the applicants forwarding address on the applicationthe processing on all refund are thirty daysif you have any additional questions please feel free to reach out to merespectfully yours Windbury management
Complaint: [redacted] I am rejecting this response because: The manager knows who I amHe has spoken with my mother, ***, and her husband [redacted] on several occasionsThey were the other two applicants who applied with meSince the manager will not provide me with the corporate phone number over the phone, perhaps he will provide it here so I can reach out to themMultiple times he refused to give us that phone numberIn addition, he keeps changing the story about what is needed to get the deposit backFirst he said one week and then he said it was in the mailThe last time we spoke with him, he said that we needed to email him our address (which has already been provided and was also listed on the applications) and that he would forward the information to his corporate officeWe do not trust this individual to follow through, as every single time he has told us he would call us back or follow up with us, he never has! I want my deposit back so that I never have to contact this company or this individual ever againHe has the address to send the check to and I am requesting a tracking number so that I can verify that the check is in the mail and where it is going and when it will be received Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:It should not have taken maintenance two weeks to fix my A/CI work all day, however, I have pets that stay in the apartment all dayIt is unacceptable that I pay rent on time every month, take care of the apartment to ensure that it stays clean and undamaged just to have management ignore my maintenance requests that should be taken care of immediatelyThis company makes a lot of promises and seem to be getting away with it because the majority of the tenants are foreigners who do not speak EnglishThey need to be held responsible for their actionsThere are further issues that I have had with the company that I will address with a new complaint through the Revdex.comI contacted the apartment manager on 5/8/regarding the excessive amounts of garbage and broken glass surrounding the apartment complexThe broken glass was especially concerning to me as I have two dogs and there is a large group of children who play in that area on a daily basisI sent an email along with multiple pictures and a detailed description of the location of the broken glassI did not receive a response from the assistant manager until 5/10/simply stating that there are maintenance people who are assigned certain areas of the complex to clean every morningI responded on the morning of 5/11/after I discovered that all of the broken glass was still exactly where I had first seen itI again included pictures for the managerThis is now the fourth day of the glass being there when, supposedly, someone is cleaning up every dayThe manager sent a response asking where the glass isI explained for the second time where it is locatedThis leads me to believe that the manager did not fully read my original message further leading me to believe that the people in charge of this apartment do not really care about their tenants safety Regards, [redacted]
Windbury Apartment standard policy and procedure are that all monies are deposited on a daily basis therefore if an applicant is denied we proceed with closed account statement and forward to accounting for immediate processing to the applicants forwarding address on the applicationthe processing on all refund are thirty daysif you have any additional questions please feel free to reach out to merespectfully yours Windbury management
Complaint: [redacted] I am rejecting this response because: The manager knows who I amHe has spoken with my mother, ***, and her husband [redacted] on several occasionsThey were the other two applicants who applied with meSince the manager will not provide me with the corporate phone number over the phone, perhaps he will provide it here so I can reach out to themMultiple times he refused to give us that phone numberIn addition, he keeps changing the story about what is needed to get the deposit backFirst he said one week and then he said it was in the mailThe last time we spoke with him, he said that we needed to email him our address (which has already been provided and was also listed on the applications) and that he would forward the information to his corporate officeWe do not trust this individual to follow through, as every single time he has told us he would call us back or follow up with us, he never has! I want my deposit back so that I never have to contact this company or this individual ever againHe has the address to send the check to and I am requesting a tracking number so that I can verify that the check is in the mail and where it is going and when it will be received Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:It should not have taken maintenance two weeks to fix my A/CI work all day, however, I have pets that stay in the apartment all dayIt is unacceptable that I pay rent on time every month, take care of the apartment to ensure that it stays clean and undamaged just to have management ignore my maintenance requests that should be taken care of immediatelyThis company makes a lot of promises and seem to be getting away with it because the majority of the tenants are foreigners who do not speak EnglishThey need to be held responsible for their actionsThere are further issues that I have had with the company that I will address with a new complaint through the Revdex.comI contacted the apartment manager on 5/8/regarding the excessive amounts of garbage and broken glass surrounding the apartment complexThe broken glass was especially concerning to me as I have two dogs and there is a large group of children who play in that area on a daily basisI sent an email along with multiple pictures and a detailed description of the location of the broken glassI did not receive a response from the assistant manager until 5/10/simply stating that there are maintenance people who are assigned certain areas of the complex to clean every morningI responded on the morning of 5/11/after I discovered that all of the broken glass was still exactly where I had first seen itI again included pictures for the managerThis is now the fourth day of the glass being there when, supposedly, someone is cleaning up every dayThe manager sent a response asking where the glass isI explained for the second time where it is locatedThis leads me to believe that the manager did not fully read my original message further leading me to believe that the people in charge of this apartment do not really care about their tenants safety Regards, [redacted]