Central Pacific Bank

I when to CPP bank at Kapahulu location, I ask them if they can make 1x exception for deposit but I got a NO from both teller and the manager, both giving stink eyes and the manager walked away, not even say sorry or anything. I can't believed there is such a bad service at a bank, no wonder they don't have a lot of Ohana customer due to their bad service.

Dear Revdex.com:
Thank you for allowing us to address this concern. Mr*** complains that he did not receive a Secured Credit Card that he funded with $2, As this product is provided by Central Pacific Bank’s third party credit card vendor, ***, we immediately contacted ***
for information on this issue and *** asked to resolve the problem and make contact with the customer through its Office of the President
*** has informed us that it has provided Mr*** with a full refund of $2,and has reversed any fees that may have inadvertently appeared on his statement. *** will be following up with Mr*** by letter regarding this issue.
We believe that this issue has been resolved but are happy to address any further questions.
Sincerely,
Christine E***
Central Pacific Bank

Dear [redacted] Kelley,
This is in response to complaint ID #[redacted] filed by [redacted]. [redacted], dated March 4, 2016.
Our attempts to contact Mr. [redacted] to obtain more information have been unsuccessful and our messages to call us back have not been returned. In any case, we have issued Mr. [redacted] a...

chip card and PIN to the PO Box we have on file, which is the same as stated on his report. He should be receiving the card within 7 to 10 days and the PIN several days after.
We hope this resolves the matter to his satisfaction.
Sincerely,Christine D[redacted], Central Pacific Bank

Attached is a copy of the letter that went out in the mail today.

During the course of Central Pacific Bank receiving and responding to Mr. [redacted]'s complaint, Mr. [redacted] changed his physical address again through our online banking channel.  He changed the apartment number on the [redacted] property from [redacted].  Apartment [redacted] is properly in our system.  However, as he states, he has changed his physical address only.  His mailing address continues to be his post office box, and he has not asked to change that.   If this is what he would like to change, we invite him to visit a branch or call the Bank's customer service center.  We apologize for any confusion.

Mr. [redacted] complains
to Central Pacific Bank that he did not receive a $200 bonus from a credit card
promotion due to the delay in the receipt of his card.  He requests that the $200 bonus be credited
to his account. 
In trying to resolve Mr. [redacted]’s complaint, Central...

Pacific
Bank reached out to its credit card vendor and was informed that Mr. [redacted]’s
account would be credited 20,000 points (equivalent to $200).  We believe that this resolves the issue.

Aloha,Yes, I prefer to Central Pacific Bank to send all my mail, documentations, and anything else to my mailing address:[redacted]
[redacted]However, CPB has never ever send me anything to this my P.O. Box address even I have changed in this address long time ago, but I have received several phone calls within 2013-2014 from Ewa Beach former roommates (My former physical address)  that I have a letter from Central Pacific Bank.Thank you for your clarificationsVery respectfully[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This response letter was sent to our customer to confirm that the concerns were taken care of. Dear Ms. [redacted] ,Thank you for your inquiry regarding your address on file with Central Pacific Bank. During our review, we detennined the following:•On September  14, 2015, your address was...

erroneously changed.•Central Pacific Bank was made aware of this error on October 14, 2015.•On October 14, 2015, your address was immediately changed back to the correct address at [redacted].According to our files, as of October 26, 2015, everything is in order. Central Pacific Bank has assisted with closing the account affected, opening a new account, setting up bill pay for your creditors, and contacting the creditors in question. If you continue to have problems resulting from this, please contact me so that I may be of assistance.We sincerely apologize for the error and any inconvenience this has caused. Please let us know if we can do anything to help you update your files in the future. Our customer experience is very important to us and we look forward to serving you again .

Dear 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
In addition, in May month, 2015, I have requested electronically through the CPB online in my account page for the fourth time to change my physical address from apartment [redacted] to apartment [redacted] at the same [redacted].  However, when I have checked my physical address to see if the Central Pacific Bank did changed my appt from [redacted] to [redacted], I founded that my physical address was changed on Ewa Beach 2 years old address for the fourth time within two years and it was disregarding my will again. This is the reason why I have asked Revdex.com to help me to result my customer's right. I am a CPB customer since 2005! And I made a HPD police report to have their number of report for a purpose to have a witnesses that I am trying to do something right as a customer,as an American Citizen, and as an American Armed Forces Veteran who is being humiliated by the CPB's clerks within two years by keep changing customer's physical address how CPB clerks want it and not by the customer's will. Thank you CPB representative for your understanding of my concern and thank you for responding me properly at this time by writing me and not just submitting me an attachment again for the third time with wrong apartment [redacted] on [redacted] (it was looks like that you didn't even bather to check your attachment before sending me it for the second time).Thank you to the Revdex.com representative who was working with me diligently and patiently all these time to help me to result the problem between CPB and my customer's rights. I do express my deep appreciation for the Revdex.com of Hawaii. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting the response, becauseMy physical address on attachment is incorrectThis is my physical correct address[redacted]
[redacted]Thanks[redacted]