Central Park Apartments

The most straightforward rational I can provide for why the Central Park response should not be accepted is that they never reimbursed me for the short lease fee I paid that they failed to honor The original lease that I signed in May had a provision to renew for months I was displeased however with the renewal contract, because it required me to pay water and sewage separately In the original contract they were included in my $1,a month rent, but in the renewal contract I had to pay them in addition to the $1,rent.I travel a lot for work and was in Singapore for the majority of May 2014, yet I had an unreasonably high water bill for being out of the country When I inquired at the office they explained that the water bill is divided by every member of community and not reflective of the water I personally used I was very displeased at this news, because I felt that it put an undue burden on me, so I requested a short term leaseI committed to a verbal agreement in May of to pay $50/ month for a short term lease that I would be allowed to move out in February 2015, but refused to sign the renewal contract on the grounds that Greystar had what I considered hidden language in my previous lease that cost me money in unreasonable utility billsJanuary 2015, I went into the office to discuss my move out date and was told that my lease had already been renewed for months, because I did not provide written notice that I planned to move out in December I protested noting that I was on a short-term lease, and asked how they could renew my 9-month lease for months The staff told me to refer to the language in my May renewal contract I reminded the staff that I never signed the agreement, because I anticipated there would be predatory language in it, therefore the only written contract they could hold me to was the original May lease I fulfilled the terms of the May agreement, even though I moved out months before that, paying additional months of rent for a vacant apartment Despite the Goodwill offered, Greystar never provided a refund for the short-term premium I paid and they refused to honorI am writing to request that this premium be applied to the move out expenses they are now trying to charge me Kind Regards,

The balance owed to Central Park is $There was never a month auto-renew for the 3rd year which we have emails on and these emails were attached previouslyManagement approved the month term for an additional $per monthWhen communication was sent in December regarding the auto renewal which was to begin 2/27/15, you emailed explaining you were intending to move out at the end of May and did not want the month termManagement then approved a month term for no additional fees and removed the $short term fee as a courtesyThere is no credit on the account and no credit will be appliedThe full $is dueThe account was sent to collections on 6/30/as management never received payment and the original Revdex.com case was closed at that timeYou're able to speak with [redacted] ( [redacted] ) to discuss any payment plans you would like to arrange or to pay the balance in full

The most straightforward rational I can provide for why the Central Park response should not be accepted is that they never reimbursed me for the short lease fee I paid that they failed to honor The original lease that I signed in May had a provision to renew for months I was displeased however with the renewal contract, because it required me to pay water and sewage separately In the original contract they were included in my $1,a month rent, but in the renewal contract I had to pay them in addition to the $1,rent.I travel a lot for work and was in Singapore for the majority of May 2014, yet I had an unreasonably high water bill for being out of the country When I inquired at the office they explained that the water bill is divided by every member of community and not reflective of the water I personally used I was very displeased at this news, because I felt that it put an undue burden on me, so I requested a short term leaseI committed to a verbal agreement in May of to pay $50/ month for a short term lease that I would be allowed to move out in February 2015, but refused to sign the renewal contract on the grounds that Greystar had what I considered hidden language in my previous lease that cost me money in unreasonable utility billsJanuary 2015, I went into the office to discuss my move out date and was told that my lease had already been renewed for months, because I did not provide written notice that I planned to move out in December I protested noting that I was on a short-term lease, and asked how they could renew my 9-month lease for months The staff told me to refer to the language in my May renewal contract I reminded the staff that I never signed the agreement, because I anticipated there would be predatory language in it, therefore the only written contract they could hold me to was the original May lease I fulfilled the terms of the May agreement, even though I moved out months before that, paying additional months of rent for a vacant apartment Despite the Goodwill offered, Greystar never provided a refund for the short-term premium I paid and they refused to honorI am writing to request that this premium be applied to the move out expenses they are now trying to charge meKind Regards,

The most straightforward rational I can provide for why the Central Park response should not be accepted is that they never reimbursed me for the short lease fee I paid that they failed to honor.  The original lease that I signed in May 2012 had a provision to renew for 12 months.  I was displeased however with the renewal contract, because it required me to pay water and sewage separately.  In the original contract they were included in my $1,200 a month rent, but in the renewal contract I had to pay them in addition to the $1,200 rent.I travel a lot for work and was in Singapore for the majority of May 2014, yet I had an unreasonably high water bill for being out of the country.  When I inquired at the office they explained that the water bill is divided by every member of community and not reflective of the water I personally used.  I was very displeased at this news, because I felt that it put an undue burden on me, so I requested a short term lease. I committed to a verbal agreement in May of 2014 to pay $50/ month for a short term lease that I would be allowed to move out in February 2015, but refused to sign the renewal contract on the grounds that Greystar had what I considered hidden language in my previous lease that cost me money in unreasonable utility bills. January 2015, I went into the office to discuss my move out date and was told that my lease had already been renewed for 12 months, because I did not provide written notice that I planned to move out in December.  I protested noting that I was on a short-term lease, and asked how they could renew my 9-month lease for 12 months.  The staff told me to refer to the language in my May 2014 renewal contract.  I reminded the staff that I never signed the agreement, because I anticipated there would be predatory language in it, therefore the only written contract they could hold me to was the original May 2012 lease.  I fulfilled the terms of the May 2012 agreement, even though I moved out months before that, paying additional months of rent for a vacant apartment.  Despite the Goodwill offered, Greystar never provided a refund for the short-term premium I paid and they refused to honor. I am writing to request that this premium be applied to the move out expenses they are now trying to charge meKind Regards,

The balance owed to Central Park is $525.18. There was never a 12 month auto-renew for the 3rd year which we have emails on and these emails were attached previously. Management approved the 9 month term for an additional $50 per month. When communication was sent in December 2014 regarding the auto renewal which was to begin 2/27/15, you emailed explaining you were intending to move out at the end of May and did not want the 12 month term. Management then approved a 3 month term for no additional fees and removed the $50 short term fee as a courtesy. There is no credit on the account and no credit will be applied. The full $525.18 is due. The account was sent to collections on 6/30/15 as management never received payment and the original Revdex.com case was closed at that time. You're able to speak with [redacted] ([redacted]) to discuss any payment plans you would like to arrange or to pay the balance in full.

The most straightforward rational I can provide for why the Central Park response should not be accepted is that they never reimbursed me for the short lease fee I paid that they failed to honor.  The original lease that I signed in May 2012 had a provision to renew for 12 months.  I was displeased however with the renewal contract, because it required me to pay water and sewage separately.  In the original contract they were included in my $1,200 a month rent, but in the renewal contract I had to pay them in addition to the $1,200 rent.I travel a lot for work and was in Singapore for the majority of May 2014, yet I had an unreasonably high water bill for being out of the country.  When I inquired at the office they explained that the water bill is divided by every member of community and not reflective of the water I personally used.  I was very displeased at this news, because I felt that it put an undue burden on me, so I requested a short term lease. I committed to a verbal agreement in May of 2014 to pay $50/ month for a short term lease that I would be allowed to move out in February 2015, but refused to sign the renewal contract on the grounds that Greystar had what I considered hidden language in my previous lease that cost me money in unreasonable utility bills. January 2015, I went into the office to discuss my move out date and was told that my lease had already been renewed for 12 months, because I did not provide written notice that I planned to move out in December.  I protested noting that I was on a short-term lease, and asked how they could renew my 9-month lease for 12 months.  The staff told me to refer to the language in my May 2014 renewal contract.  I reminded the staff that I never signed the agreement, because I anticipated there would be predatory language in it, therefore the only written contract they could hold me to was the original May 2012 lease.  I fulfilled the terms of the May 2012 agreement, even though I moved out months before that, paying additional months of rent for a vacant apartment.  Despite the Goodwill offered, Greystar never provided a refund for the short-term premium I paid and they refused to honor. I am writing to request that this premium be applied to the move out expenses they are now trying to charge me
Kind Regards,

The following is the response
to a complaint Ms. [redacted] filed with the Revdex.com on June 25th
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2015.  The Complaint ID is [redacted]
Ms. [redacted] begins her statement by saying that was unaware of
any changes that were going to happen with the billing of her water/sewage, and
that her water/sewage charges were at one point included in her rent.  This was never the case.  Under previous management, residents’
water/sewage was a flat rate of $18.50/month/person.  For example, at the time of management
transition, the monthly amount owed by Ms. [redacted]’s was a total of $1229.50
(Rent $1211.00 + Water/Sewage $18.50). 
This initial lease term ended on May 26th, 2014.
On February 28th, 2014, Ms. [redacted] was sent a
renewal offer letter from the Central Park Office.  This letter stated we were offering her the
opportunity to keep her rent at the same amount of $1211.00, but her water billing
would change from the flat rate of $18.50 to an amount that is more accurately
based on usage in each apartment home (our water/sewage billing company uses
occupancy and square footage to determine rates).  The letter went on to say that Ms. [redacted]
would need to decide to renew or give a written notice that she would be
vacating her apartment by March 26th, 2014.  If she did not hear from her, her lease would
automatically renew for a 12 month period. 
This automatic renewal clause was written into the previous management
company’s lease and Greystar has continued to include this in our leases.
Ms. [redacted] did not take action once she received this letter,
as a result her lease was automatically renewed for 12 months.  On April 21st, 2014, a “Thank You
for Renewing Letter” was sent to Ms. [redacted]. 
The letter went into detail that her new lease dates were from May 27th,
2014 – May 26th, 2015.  The
letter gave her monthly rental amount, and mentioned again that the water/sewer
billing would be changing starting when her lease renewed (May 27th,
2014)
Upon receiving this letter, Ms. [redacted] did have a
conversation with Central Park’s previous community manager, [redacted].  Unfortunately, I cannot bear witness on the
details of this conversation.  However as
a result, Ms. [redacted] was allowed to renew her lease for a 9 month term.  This meant her renewal lease dates were May
27th, 2014 – February 26th, 2015.  Her rent was to stay the same rate
$1211.00.  However she would be paying an
addition $50.00/month for short term lease fees.
On December 4th, 2014, Ms. [redacted] was sent a new
renewal offer.  This renewal offer again kept
her rate at $1211.00 for a 12 or a 15 month lease.  The letter also stated that if we did not
hear from her by December 26th, 2014, her lease would automatically
renew at the 12 month rate of $1211.00/month. 
Again, when Ms. [redacted] took no action, her lease did automatically renew
from February 27th, 2015 – February 26th, 2016.  A “Thank you for Renewing Letter” was sent to
her on December 26th, 2014 to go over these new terms.
On December 30th, 2014, Central Park’s Assistant
Manager, [redacted], sent Ms. [redacted] an email to let her know
that her new lease was available to sign online at her convenience.  After office hours on January 5th,
2015, Ms. [redacted] replied to [redacted] stating “I am not interested in renewing for a
full year and will try to come in and see you about the lease tomorrow.”  [redacted] replied to Ms. [redacted] on January 6th
to let her know that at this point her lease had automatically renewed for the
12 month lease term.  At Ms. [redacted]’s,
[redacted] sent her a copy of the lease she had signed stating that she was aware of
the auto-renewal policy. 
Ms. [redacted] then spoke with [redacted] and stated that she was
unaware her lease was ending in February 2015, and that our previous manager,
[redacted], stated her lease would still be ending on May 26th,
2015.  Knowing that she was originally
renewed for a 12 month lease, I allowed her to extend her lease for the 3
months at the same rate of $1211.00 plus water/sewage fees.  In addition, I chose to take away the short
term lease fees for these three additional months.  [redacted] notified Ms. [redacted] of this decision on
January 20th, 2015.  We also
made sure to let Ms. [redacted] know that she would need to provide a written notice
that she would be vacating the apartment home by March 26th,
2015.  The office did receive Ms. [redacted]’s
written notice to vacate her apartment by May 26th, 2015.  As a result, Central Park scheduled the
vendors that were needed to get the apartment ready for the next resident, in
addition, we started marketing the apartment to prospective future
residents.  On March 18th,
2015, a move-out instructions letter was sent to Ms. [redacted].  This move-out letter also includes a pricing
sheet.  The pricing sheet went over any
potential charges Ms. [redacted] might receive if her apartment was not left in a
satisfactory manner.  In addition, the
letter also stated that Ms. [redacted] had a security deposit of $200.00.  The security deposit would be refunded minus
the final water/sewage payment and minus any damage/cleaning charges within the
apartment home.
On May 26th, 2015, Central Park did not receive
keys from Ms. [redacted].  On May 27th,
2015.  I asked my service team to
complete an occupancy check on the apartment to see if Ms. [redacted] had possibly left
the keys within the apartment.  Upon
entering the apartment, our service team found the apartment home in complete
disarray.  As a courtesy, my assistant
manager, [redacted], called Ms. [redacted] to see if she was planning on
returning.  Ms. [redacted] said she was
attempting to make funeral arrangements and hung up on [redacted].  Knowing that the apartment already had new
residents scheduled to move-in on June 7th, and there was an entire
renovation process that needed to take place within the apartment home, I sent Ms.
[redacted] an email stating that she had until 12:00 PM EST on May 28th,
to have the items removed from the apartment or we would have to charge for
removing all the items left behind in the apartment ($25.00/bag or bulk
item).  In addition to this potential
charge, I also let her know we would be charging $78.13 for two additional days
of rent (May 27th and May 28th).
Personally, I was never made aware of the passing of Ms.
[redacted]’s grandmother until her reply to my email on May 29th,
2015.  In her email, Ms. [redacted] stated she
had spoken with me about going to view what was left within her apartment and
determining if it would be covered by her security deposit.  I realized she had confused me, [redacted] Watts,
with our assistant manager, [redacted]. 
I asked [redacted] what her conversation was with Ms. [redacted].  [redacted] remarked that she had talked to Ms.
[redacted] and told her that if there were a large amount of things left within her
apartment, she should either come to Columbus or schedule for someone to come
and remove the items.  [redacted] told her
that if was a small amount of things, (a light book case, plastic drawer, and a
few small items left behind) then it should be covered by her security deposit.  [redacted] never stated we would go
check her apartment home for her.
The amount of items left in the home was enough for 17 trips
to our bulk-pickup/trash compactor area. 
In addition, the apartment home was not cleaned at all.  In total, these charges equaled $573.00.
Central Park is extremely sorry to hear about the passing of
Ms. [redacted]’s grandmother, and we definitely are sympathetic to the situation she
was in at the time.  However, the Central
Park office gave more than enough notice as to what is expected at move-out
from our residents as they are preparing to move-out. 
Please see the attached letters that have been sent to Ms.
[redacted].  In addition, I have included
pictures of the status of how the apartment was found on May 28th.