Central Park Physical Therapy

Claimant states -she attended sessions -Her secondary insurance (GHI) issued $payment -We cashed said checks - she was unsuccessful in speaking to biller and owner - GHI made calls to us - we hung up As owner I state: - I spoke with claimant directly - she was told we did not receive any checks from GHI and to provide us with EOB or cancelled checks from GHI - she never did - Checks normally are send to member then endorsed to provider -GHI never called me or sent proof of checks -Claimant attended sessions - not - I did not hang up on claimant

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedMessage was taking over the phone by a Revdex.com representative: I settled with the insurance company and do not wish to continue to receive anymore correspondences from the business Sincerely, [redacted]

In June of the client signed written consent of payment and insurance reimbursement, specifying patient’s responsibility of providing accurate health insurance and coverageClient provided us only with commercial insurance information prior to initial evaluation and beginning treatmentClient ignored multiple requests for additional informationThe patient has been removed from collections

Greetings,ID# ***Attached is the information requestedI am submitting the patient's account statement. *** *** claim is that we were overpaid because she claims that both she paid her copayment and she believes that her secondary insurance also issued copay to usIf that were the case then we would have refunded to her the difference The attached statement accurately demonstrates payments made by her and her primary insurance companyNo payments were made to us by her secondary insurance companyShe has no evidence to indicate such The problem here is that CPPT cannot "PROVE" that we did not receive a copaymentOne cannot show something that does not existWe can only show what was receivedAs requested numerous times, previously *** *** should show us copies of cashed checks from her secondary. Her comment about her insurance company cannot legally send copies of checks for their constituents is falseIf the check existed, they can send copies to either her or to meI would very much love to see that.Sincerely,
*** ***

Unicode', sans-serif;">Claimant states -she attended sessions -Her secondary insurance (GHI) issued $payment -We cashed said checks - she was unsuccessful in speaking to biller and owner - GHI made calls to us - we hung up As owner I state: - I spoke with claimant directly - she was told we did not receive any checks from GHI and to provide us with EOB or cancelled checks from GHI - she never did - Checks normally are send to member then endorsed to provider -GHI never called me or sent proof of checks -Claimant attended sessions - not - I did not hang up on claimant

Revdex.com:At this time, I have not been contacted by Central Park Physical Therapy regarding complaint ID [redacted].Sincerely,
[redacted]

As per [redacted], based on the results of an independent medical examination the patient was denied for physical therapy effective 12:01am on June **, 2006. The patient was treated in our office in 2008 and 2009. Patient signed form for consent, payment and reimbursement stating that she is responsible for any charges not covered by her insurance carrier. Patient received services and was charged appropriately for denied claims. Regardless, we have removed her from collections

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Message was taking over the phone by a Revdex.com representative: I settled with the insurance company and do not wish to continue to receive anymore correspondences from the business. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I provided the [redacted] insurance information to the office multiple times but instead the biller repeatedly sent me the same bill --> I have copies of the letters I sent.  I am mostly concerned about my credit history, as other doctors also tried to bill me when [redacted] didn't pay.  In addition to recovering from my injuries from getting hit in a crosswalk, I've had to deal with the financial aftermath of the accident too.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Claimant states -she attended 7 sessions -Her secondary insurance (GHI) issued $212.00 payment -We cashed said checks - she was...

unsuccessful in speaking to biller and owner - GHI made calls to us - we hung up As owner I state: - I spoke with claimant directly - she was told we did not receive any checks from GHI and to provide us with EOB or cancelled checks from GHI - she never did - Checks normally are send to member then endorsed to provider -GHI never called me or sent proof of checks -Claimant attended 12 sessions - not 7 - I did not hang up on claimant

In June of 2008 the client signed written consent of payment and insurance reimbursement, specifying patient’s responsibility of providing accurate health insurance and coverage. Client provided us only with commercial insurance information prior to initial evaluation and beginning treatment. Client...

ignored multiple requests for additional information. The patient has been removed from collections.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Message was taking over the phone by a Revdex.com representative: I settled with the insurance company and do not wish to continue to receive anymore correspondences from the business. 
Sincerely,
[redacted]

Review: I was hit by a car in a crosswalk in 2005. Under New York no-fault insurance laws, the driver's [redacted] insurance is responsible for paying medical bills associated with the accident. I have provided the [redacted] claim information multiple times to Central Park Physical Therapy, so that [redacted] will pay them - yet CPPT continued to send me bills for $949. CPPT then sent this bill to [redacted] (aka [redacted]) and I again provided [redacted]s contact information. I recently discovered that this bill was attached to my credit report in 2011. This is unjustifiable, given that [redacted] is responsible for paying this bill.Desired Settlement: Given that [redacted] is responsible for paying this bill, please 1.) remove this item from collections and 2.) remove it from my credit report. Please provide confirmation when this has been completed. It has unjustly damaged my credit.

Business

Response:

In June of 2008 the client signed written consent of payment and insurance reimbursement, specifying patient’s responsibility of providing accurate health insurance and coverage. Client provided us only with commercial insurance information prior to initial evaluation and beginning treatment. Client ignored multiple requests for additional information. The patient has been removed from collections.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I provided the [redacted] insurance information to the office multiple times but instead the biller repeatedly sent me the same bill --> I have copies of the letters I sent. I am mostly concerned about my credit history, as other doctors also tried to bill me when [redacted] didn't pay. In addition to recovering from my injuries from getting hit in a crosswalk, I've had to deal with the financial aftermath of the accident too.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As per [redacted], based on the results of an independent medical examination the patient was denied for physical therapy effective 12:01am on June **, 2006. The patient was treated in our office in 2008 and 2009. Patient signed form for consent, payment and reimbursement stating that she is responsible for any charges not covered by her insurance carrier. Patient received services and was charged appropriately for denied claims. Regardless, we have removed her from collections