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Central Park Sightseeing

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Central Park Sightseeing Reviews (3)

Review: On 6/*/2015 afternoon, we visited the Central Park Sightseeing on [redacted], to rent three bicycles.

Besides the bikes, we also purchased the insurance and borrowed a lock. When we arrived at the front of Central Park, we realized they had not given us the key of the lock. We did not go back immediately, because we trusted them and believed that they would not give us a hard time on that.

However, when we went back, they refused to believe that we didn’t get the key and insisted charging us 20 dollar for the U lock (they said since we lost the key, the lock became useless), and said the insurance did not cover lost keys.

Finally the [redacted] girl we argued with agreed to check the camera video for us to see if we really got the key.

However, a [redacted] guy with [redacted] hair suddenly came out and told us: “you are already running overtime since you are arguing with us for a lot of time and have not checked out yet. We will charge you an overtime fee if you do not check out. Do you want to check out now?” We said “yes please”, then we got the receipt and found we were still charged the $28.62 overtime fee and the $20 for the U lock. We were very angry since we felt we were tricked. We urged talking to the manger but that guy just said: “You have already checked out. Please get out of here or I will call the police”.

We felt they charged us the overtime fee just for retaliation on us for the argument since we have returned all the three bicycles on time.

According to the yelp rating of Central Park Sightseeing ([redacted]), their employees’ behavior and words disappointed both me and many other tourists, and left people a very bad impression of the small businesses in New York City. Their behavior makes people hard to trust the small businesses in New York City and finally hurt other small business in the New York City.Desired Settlement: 1. Refund us the overtime fee of $28.62 for the three bicycles which were all returned on time.

2. Check the camera video to see if we really got the key when we rent the bicycles. If we didn't, refund us the lost key charge of $20.00.

3. Apology for the trick that made us check out and also for the rude words.

Business

Response:

Thanks for taking the time to give us this feedback. At Central Park Sightseeing, we strive to provide excellent customer service and we take the time to train our staff to be helpful and customer centric. We apologize for the lack of customer service that you received.Every customer test-rides his/her bike before leaving the shop to ensure the bike is comfortable, properly fitted and in good working order. Our staffs are trained to give the locks "LOCKED and the key given to the customers in hand". The only option if the key was in the bucket and we didnt have an extra key. It is the company policy for the not return equipment to be charged the fees. You bikes wasnt returned on time so you had to pay for the overtime. Anyways we dont want you to remember as a bad experience and so we would like to offer you two complimentary bike rentals for full day which will not expire. We really appreciate your feedback and hope to see you again in the future!

Review: I am a tourist from Australia and rented bikes for myself and 2 other friends for 2 hours to ride along the Central Park. Due to excessive rains and extreme weather condition, we were lost at the park and were late to return the bikes by half hour. I tried calling them in advance in 2 different numbers(numbers in the receipt at the time of booking does not work) to give them the heads-up but got an automated response that incoming calls aren't accepted. When we arrive at their office, the guys took the bikes, but told us that they can't return the ID as their boss has left! We all were drenched in the rain and pleaded the guys outside to connect us to the boss so that we can get back out IDs, but our efforts were in vain!

Given that I didn't have my ID, I had to consider canceling my next morning Liberty Island trip.

Next day when I went to pick up my ID, they charged me an exorbitant amount of money, and the guy at the counter started shouting at me. The service provided by all their staff was extremely disappointing, causing stress and discomfort and resulting in ruining our experience of NYC and Central Park!Desired Settlement: - Calls accepted when we tried calling them.

- empathy towards customer and their situations.

- Stop looting the customers, and confiscating their IDs overnight!

Business

Response:

The customer were advised not to take the bikes out on a rainy day and our store closing time is 5pm. So they had to return the bikes before our closing time. Our store closed at 5pm and the customer tried to return the bikes at 545pm and our warehouse employees were outside of the store waiting by chance and they took the bikes back from them and placed them on our warehouse. Since the store was closed they had to come back next day to pay their dues and get their ID back. In our store other than management and front desk employees, no one else has access to the IDs. Also ID was Australian Driver license and the customer could use their passport to conduct their other activities. There will be no apology for this matter.

Review: I purchased five four hour long vouchers for this company and prior to this purchase I called to find out the cost on baby seats and I was told $5 each and I needed 2, but those had to be paid in store. I drove 2 hours from Connecticut for this attraction to find out that they provided the wrong I information and when I asked the cashier he said the baby seats are the same cost as the bike $15 when I was told $5. The guy next to him told me with a nasty attitude their prices changed and when I asked for a manager they said there was no one and gave me a business card with a name of [redacted] I paid this company ahead for the bikes and they refused to credit me back my money or give me a voucher or honor the $5 per baby seat. They said for me to contact groupon to get my money back even though they hit redeem on my voucher.Desired Settlement: I would like to get an apology from the owner of this business him or herself and for him or her to rectify the poor service I received.

Business

Response:

At Central Park Sightseeing, we strive to provide excellent customer service and we take the time to train our staff to be helpful and customer centric. We apologize for the lack of customer service that you received. We would love for you to come back and take another ride, on us, so that we can show you that our service and our product is truly top rate.

Unfortunately, we had to increase the rate for baby seats because of the raise on our liability insurance policy. We can assure you we have the best/ competitive pricing in town and high quality seats that are well worth the increase.

Since you booked through a third party partner, Groupon , we are not able to process a refund on their behalf-

We would like to offer a complimentary bike rental including baby seat for the unfortunate timing and experience -

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Description: SIGHTSEEING TOURS

Address: 56 W 56th Street, New York, New York, United States, 10019-3819

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