Good Afternoon Ms [redacted] Please accept this as our response to the complaint reported by [redacted] on 12/8/We believe that at this location, and all other locations that we operate, we have placed adequate signage informing any potential customer that our Digital Pay Stations do not issue any type of change when using the cash option to pay for parking at our locationsOur signage clearly informs customers to use "Exact Change" if utilizing the cash optionThe customer also has the option to use a Credit or Debit Card to purchase parking, if the customer does not have exact changeWhen the Credit/Debit Card option is utilized, the customer is charged the exact dollar amount of the parking option that the customer choosesThe customer, in her complaint, admits that she noticed the aforementioned signage, but inserted more than the amount that the Pay Station was requesting for the amount of parking the customer choseWhile it is not our goal as a company to take advantage of any of our customers, our position on this matter is that the over-payment was due to user error, and it was not due to a machine malfunctionOur company only issues refunds in cases where there was a machine malfunction, which results in the customer being charged multiple timesFor this reason, unfortunately, we will not honor the customer's refund request.Please feel free to contact me should you have any further questions or concerns in this matter.Sincerely, Lionel [redacted] M [redacted] **Senior Manager
Good Afternoon Ms [redacted] Please accept this as our response to the complaint reported by [redacted] on 12/8/We believe that at this location, and all other locations that we operate, we have placed adequate signage informing any potential customer that our Digital Pay Stations do not issue any type of change when using the cash option to pay for parking at our locationsOur signage clearly informs customers to use "Exact Change" if utilizing the cash optionThe customer also has the option to use a Credit or Debit Card to purchase parking, if the customer does not have exact changeWhen the Credit/Debit Card option is utilized, the customer is charged the exact dollar amount of the parking option that the customer choosesThe customer, in her complaint, admits that she noticed the aforementioned signage, but inserted more than the amount that the Pay Station was requesting for the amount of parking the customer choseWhile it is not our goal as a company to take advantage of any of our customers, our position on this matter is that the over-payment was due to user error, and it was not due to a machine malfunctionOur company only issues refunds in cases where there was a machine malfunction, which results in the customer being charged multiple timesFor this reason, unfortunately, we will not honor the customer's refund request.Please feel free to contact me should you have any further questions or concerns in this matter.Sincerely, Lionel [redacted] M [redacted] **Senior Manager