Central Self Storage

Tenant was evicted for illegally trespassing on the facilityHe has removed his belongings and is no longer a tenant hereHe was allowed to remove his belongings at no chargeThere was no discrimination on the part of Central Self Storage, the tenant was locked out of the facility for non-payment, as stated in his lease agreement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I resolved this with the business can you undue this please Sincerely, [redacted] ***

I am rejecting this response because: I tried to call you today so that we could get on the same pageI would appreciate a phone call back when you canLiberty Mutual denied our claim because after speaking with your company because they no longer felt that the mold was the result of a discharge from the air condition unit, which only leaves temperature as a possible cause of the moldIt would be helpful for us to hear what you remember about the conversation with Liberty Mutual, and what you believe to be the cause of the moldMy husband and I talked to the employee that was in the office when we were moving out on 1/You can verify our story from her if you askBesides the mold damage, we had a good experience with Central Self Storage and wanted to give you an opportunity to make things right before we write a negative reviewHopefully we can find a solutionThanks for your time and considerationMy phone number is ###-###-#### if we can discuss.Thank you,***

Regarding complaint ID Here is my 2nd response to the complaint: [redacted] is now claiming that she notified us when she was moving out on 1/11/that there was mold on her mattress and that we refused to come and take a look and take pictures, however in her own original complaint she said that she notified us AFTER all of her items were removed from the unitI also have the original voicemail that she left for me on 1/16/where she notified us of the mold she found upon vacating the unit days priorI called her back right away and asked if I could see the mattress and take pictures so we could attempt to determine the cause of the mold but she said that would not be possible since all of her items were removed from the unit This conversation is documented in the form of the notes I put onto her account We did speculate with each other over the phone a number of scenarios of how there might have been water damage to the mattress but I never said what that cause was, because I do not know In fact after our conversation I went to inspect the unit and saw absolutely no water or a frozen wall We do require our tenants to have insurance to cover their belongings just in case something like this were to happen I looked at her account to determine what type of insurance she had on file and I saw that she had her own renter’s insurance proofs on file so I did instruct her to be in touch with them When her agent called me to discuss the situation he said that [redacted] told him the wall froze and that is how the damage happened I told him we do not know how the mold happened and I do not know why she was so insistent on saying the wall froze, but there is nothing that shows it was caused by us Please find attached with this response: -***’s original Revdex.com complaint saying that she notified us after moving out (not on the day she moved out as she’s now saying) -The voicemail [redacted] left for us on 1/16/notifying us of the damaged mattress -The tenant notes from ***’s account (which cannot be altered in any way) from 1/16/where I documented her claim and asked if I could take pictures and was told no, because the items were already removed from the unit -A copy of her signed lease which explains the insurance requirements and that the stuff tenant’s store in their unit is at their own risk and not the landlord’s liability

I received your letter about the complaint that was submitted by a former tenant of mine by the name of *** ***. My response to the complaint is that on 1/16/*** called me to tell me that she had a mattress that had mold on it. I asked her if I could take a look at the
mattress and take pictures so we could attempt to determine the cause of the mold, but she told me she had already moved all of the items out. When she told me that she already moved the stuff out I looked at her account and saw that she had provided proof of her own insurance to us so I instructed her to get in touch with them. She is right we do require insurance, but we do have insurance that we can sign them up for in the office, which she did when she moved in. On 4/29/she brought in her own renter’s insurance and requested that we cancel ours I never said that the wall froze and that is what caused the mold. Our entire facility is climate controlled and we have never had a time when she was here where the heat did not work, so the freezing could not have happened. We do not know how the mold happened but there is nothing that shows it was caused by us. Let me know if you need a copy of her signed lease or the proof of insurance that she provided to us

Initial Business Response /* (1000, 5, 2015/12/08) */
Not our customer, assuming he rents at Central Self Storage, who purchased of our facilities in November of
Initial Consumer Rebuttal /* (3000, 7, 2015/12/16) */
(The consumer indicated he/she DID NOT accept the response from the
business.)
they say I'm not a customerThe biz is Central Self Storage on Washington ave n,mpls.,MinnesotaI have my stuff stored there and am paying rentUnit # It is not Premier Storage LLC
Final Business Response /* (4000, 19, 2016/01/26) */
Hi ***,
I am responding to the complaint case ID ***In my response, the tenant had signed a lease they were supposed to abideHowever, they have breached their contract
Have A Great Day!
Thanks,

In regards to complaint ID # ***To whom it may concern, I received the complaint letter from you guys regarding a current tenant of mine by the name of *** ***, and here is my response*** rented a storage unit from us on 10/4/17, we gave her October rent for freeAll she paid on
10/4/was $this was for the $administration fee that is clearly stated in the lease and $for October's pro-rated insurance, which she signed up forThis meant her next rent and insurance payment was due on November 1st (as stated in the lease) but she hasn't paid anything on the unit since the original date she rented of 10/4/On 11/29/I received her proof of insurance, so I cancelled the Xercor insurance that she had signed up for in the office and updated her account with the renter's insurance she provided, this gave her a $credit for the pro-rated insurance in NovemberHer total past due now is $257.67, I have provided a past due notice which shows a breakdown of the balance due, I'm also providing the signed lease agreement, the insurance sign up form *** signed, a payment receipt for the $when she originally rented which shows that October's rent was discounted (FREE), a receipt from 11/29/which shows a $credit from the unused days of insurance after her proof was received, a copy of her ID card, Carri's insurance proof that we received on 11/29/17, and lastly I'm sending Carri's account notes which show us actively trying to get *** to pay this balance with multiple phone calls, emails and text messagesThank you, JoAnn

Regarding complaint ID 12730917 Here is my 2nd response to the complaint: [redacted] is now claiming that she notified us when she was moving out on 1/11/18 that there was mold on her mattress and that we refused to come and take a look and take pictures, however in her own original complaint she said that she notified us AFTER all of her items were removed from the unit. I also have the original voicemail that she left for me on 1/16/18 where she notified us of the mold she found upon vacating the unit days prior. I called her back right away and asked if I could see the mattress and take pictures so we could attempt to determine the cause of the mold but she said that would not be possible since all of her items were removed from the unit.  This conversation is documented in the form of the notes I put onto her account.  We did speculate with each other over the phone a number of scenarios of how there might have been water damage to the mattress but I never said what that cause was, because I do not know.  In fact after our conversation I went to inspect the unit and saw absolutely no water or a frozen wall.  We do require our tenants to have insurance to cover their belongings just in case something like this were to happen.  I looked at her account to determine what type of insurance she had on file and I saw that she had her own renter’s insurance proofs on file so I did instruct her to be in touch with them.  When her agent called me to discuss the situation he said that [redacted] told him the wall froze and that is how the damage happened.  I told him we do not know how the mold happened and I do not know why she was so insistent on saying the wall froze, but there is nothing that shows it was caused by us.  Please find attached with this response: -[redacted]’s original Revdex.com complaint saying that she notified us after moving out (not on the day she moved out as she’s now saying) -The voicemail [redacted] left for us on 1/16/18 notifying us of the damaged mattress -The tenant notes from [redacted]’s account (which cannot be altered in any way) from 1/16/18 where I documented her claim and asked if I could take pictures and was told no, because the items were already removed from the unit -A copy of her signed lease which explains the insurance requirements and that the stuff tenant’s store in their unit is at their own risk and not the landlord’s liability

I am rejecting this response because:
I tried to call you today so that we could get on the same page. I would appreciate a phone call back when you can. Liberty Mutual denied our claim because after speaking with your company because they no longer felt that the mold was the result of a discharge from the air condition unit, which only leaves temperature as a possible cause of the mold. It would be helpful for us to hear what you remember about the conversation with Liberty Mutual, and what you believe to be the cause of the mold. My husband and I talked to the employee that was in the office when we were moving out on 1/11. You can verify our story from her if you ask. Besides the mold damage, we had a good experience with Central Self Storage and wanted to give you an opportunity to make things right before we write a negative review. Hopefully we can find a solution. Thanks for your time and consideration. My phone number is ###-###-#### if we can discuss.Thank you,[redacted]

They should refund all money that I have paid them the 196 plus the deposit if of 20 just for the inconvinece

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I resolved this with the business can you undue this please
Sincerely,
[redacted]

Tenant was evicted for illegally trespassing on the facility. He has removed his belongings and is no longer a tenant here. He was allowed to remove his belongings at no charge. There was no discrimination on the part of Central Self Storage, the tenant was locked out of the facility for...

non-payment, as stated in his lease agreement.