Central Sierra Construction

The customer is upset with the fees that were charged to her The majority of the fees we were instructed by our client to collect directly from the customer Please have the customer take up any additional complaints direct with her lender Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.My seat belt (Driver side) was pulled out, stained and distortedI also found my navigation disc thrown in a big blue bag and scratchedThey totally DO NOT care for others propertyMy iPhone was also cracked and thrown into a big blue bag ..then they put they dirty big blue bag onto my clean seatsAnd stained the leather! Also, I have a door ding on drivers side that WAS NOT there prior to repoI am very meticulous with my car and get my car detailed and go over every little rock ding (very rare) with my dealershipThey people could careless what happens to other people's vehicles Regards,*** ***

Technology Driven • Lender Focused August, 30, RE: Annabel V*** Claim-ID#*** Date of Claim, Nov13, To Whom it may concern, Per our company policy and requirement by law, we have to remove, inventory, and store all property that is left in the vehicle from the consumerWe charge
an administrative fee to the consumer for us to do this as there are costs involvedWe have to maintain secure storage location as well as employee a lot person specifically for the task of inventory and storageThis cost is reverted back to the consumerWe regret to inform you that based on the information we have provided, we will not be issuing a refundRespectfully, Kevin Camping President

To Whom it may concern, Per our in-house investigation, we have found that the claimed damage to Ms. [redacted]'s vehicle was not caused by our company. All of our drivers are trained and experienced professional recovery agents. I personally spoke to our driver, his manager, and to all relevant...

office staff concerning the towing of this vehicle. Our driver maintains that no damage was done by our tow truck during the tow, and that the vehicle was towed properly and handled professionally. Our manager has reviewed the claim in detail and has concluded that it did not happen during the tow or while the vehicle was in our possession.Therefore we deny any responsibility in this claim and respectfully decline your request to pay for any repairsRespectfully, [redacted]

We have again reviewed this complaint and the claims that Ms. [redacted] is making.  Her claims that our company does not "care" what happens to the property and vehicles we repossess are false.  We recover hundreds of vehicles per month for many reputable finance companies and I can assure you we tow all vehicles professionally and handle all personal property with care.  After speaking with our staff and reviewing the claimed damages we again have determined that the damages were pre-existing and were not caused by our company.  Therefore we cannot take any responsibility for the damages she is claiming.

If the company had given me my property in a timely manner when I had called or when they repossesed my vehicle they should have given me time to retrieve my items then at that time, they would not have had to empty or store my items in their storage or in their inventory therefore there should not have been a charge so no I will not let this go, and I will be contacting an attorney from here. Thank You.

The customer is upset with the fees that were charged to her.  The majority of the fees we were instructed by our client to collect directly from the customer.   Please have the customer take up any additional complaints direct with her lender.  Thank you.

The fees will stand as we have to employee a lot person to remove, inventory, and store the personal belongings of the customer.  The property is stored in our secure, enclosed facility, for them to pick up at their convenience.  We are required by law to store personal belongings left in the vehicle, and hold for a period of time for the customer to pick up.  For this reason, the fees will stand.  Thank you, and please let me know if I can be of any further assistance.  Darcy