I, as well as our corporate office have responded to Ms [redacted] 's numerous complaints each time she has made a complaintWe have have also taken action on each legitimate complaint that has been madeUnfortunately some of the complaints Ms [redacted] has made regarding some of our other residents have not been corroborated so we are unable to do anything more than give a notice or call the residentWe have not received any other complaints from anyone else regarding all of the different residents Ms [redacted] has made complaints againstOne of our staff members checked out the complaint about dog urine being washed off onto Ms [redacted] 's balcony and the staff member found the resident above Ms [redacted] had some plants they watered as well as rain and snow run off were dripping off their balconyMs [redacted] has complained about the noise coming from the apartment above her saying she can hear their bed creak when they get in and out of bed and she can hear them shower at in the morningThe residents above her apparently go to work early so they are unable to help causing some noise when they get ready for workOn September 24th I responded to an e-mail from Ms [redacted] asking if she could transfer to a different apartmentI let her know that was definitely an option and she stated she would think it overShe never responded again after that about transferring apartmentsI have explained multiple times that noise is going to be a part of living in a multi-family community In response to Ms [redacted] 's desired resolution, again we have offered to transfer her to a different apartmentShe is also able to end her lease early without being penalized, however we do require a day notice to vacate as well as a lease break fee which is in the contract she signedSince she has the two options available to her we are unable to offer any type of compensation or restitution
Again, we have offered to transfer Ms [redacted] to a different apartmentEach time we have corresponded with Ms [redacted] she was told if transferring to a different apartment is something she would be interested in we can definitely discuss waiving the standard transfer fee, however she never responded to the offer of transferringIn reference to the parking lights that were out, we had a contractor come and repair them as soon as we became aware of the issueOur stair treads are concrete so some of them do have cracks and they are replaced as neededAs per the lease agreement that was signed by Ms [redacted] we cannot let her out of her lease without the required day notice to vacate and lease break feeWe are happy to discuss transferring her to a different apartment or working out a payment arrangement for the lease break fee if she chooses that optionThank you, [redacted] Community Manager
Initial Business Response / [redacted] (1000, 16, 2015/11/06) */ Our staff was made aware of Ms [redacted] fall on April 29th, The information was forwarded to our insurance companyAs soon as Ms [redacted] made us aware of the condition of the stair that she claims she fell on, our maintenance staff immediately replaced the stair tread Due to harsh weather conditions throughout the year some of the stairs do begin to crack so we keep extra treads on hand so they can be replaced as they deteriorateThe stairs leading up to Ms [redacted] apartments are all functionalA few have some cracks in them which is typical with concrete stair treads We have responded to Ms [redacted] appropriately and she is no longer a resident at Waterfield Court
I, as well as our corporate office have responded to Ms [redacted] 's numerous complaints each time she has made a complaintWe have have also taken action on each legitimate complaint that has been madeUnfortunately some of the complaints Ms [redacted] has made regarding some of our other residents have not been corroborated so we are unable to do anything more than give a notice or call the residentWe have not received any other complaints from anyone else regarding all of the different residents Ms [redacted] has made complaints againstOne of our staff members checked out the complaint about dog urine being washed off onto Ms [redacted] 's balcony and the staff member found the resident above Ms [redacted] had some plants they watered as well as rain and snow run off were dripping off their balconyMs [redacted] has complained about the noise coming from the apartment above her saying she can hear their bed creak when they get in and out of bed and she can hear them shower at in the morningThe residents above her apparently go to work early so they are unable to help causing some noise when they get ready for workOn September 24th I responded to an e-mail from Ms [redacted] asking if she could transfer to a different apartmentI let her know that was definitely an option and she stated she would think it overShe never responded again after that about transferring apartmentsI have explained multiple times that noise is going to be a part of living in a multi-family community In response to Ms [redacted] 's desired resolution, again we have offered to transfer her to a different apartmentShe is also able to end her lease early without being penalized, however we do require a day notice to vacate as well as a lease break fee which is in the contract she signedSince she has the two options available to her we are unable to offer any type of compensation or restitution
Again, we have offered to transfer Ms [redacted] to a different apartmentEach time we have corresponded with Ms [redacted] she was told if transferring to a different apartment is something she would be interested in we can definitely discuss waiving the standard transfer fee, however she never responded to the offer of transferringIn reference to the parking lights that were out, we had a contractor come and repair them as soon as we became aware of the issueOur stair treads are concrete so some of them do have cracks and they are replaced as neededAs per the lease agreement that was signed by Ms [redacted] we cannot let her out of her lease without the required day notice to vacate and lease break feeWe are happy to discuss transferring her to a different apartment or working out a payment arrangement for the lease break fee if she chooses that optionThank you, [redacted] Community Manager
Initial Business Response / [redacted] (1000, 16, 2015/11/06) */ Our staff was made aware of Ms [redacted] fall on April 29th, The information was forwarded to our insurance companyAs soon as Ms [redacted] made us aware of the condition of the stair that she claims she fell on, our maintenance staff immediately replaced the stair tread Due to harsh weather conditions throughout the year some of the stairs do begin to crack so we keep extra treads on hand so they can be replaced as they deteriorateThe stairs leading up to Ms [redacted] apartments are all functionalA few have some cracks in them which is typical with concrete stair treads We have responded to Ms [redacted] appropriately and she is no longer a resident at Waterfield Court