Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management services on behalf of Integra Imaging Business Associates _As such, I am responding to your inquiry on their behalf. It is our mutual goal to... provide accurate and timely billing services in a satisfying manner to the patients of Associates in Diagnostic Radiology in Indiana.Our review of the patient's account has resulted in these findings:The service was rendered to the patient on 11/19/2014 in the amount of $44.00. The patient made a payment of $6.00 by check, and then another payment of $10.00 on 12/23/14. Her last payment of $30.00 was paid by money order, which posted to her account on 05/05/2015 and closed out her account. The remaining $2.00 was posted to services that were rendered on 12/25/14, leaving an open balance of $36.00. A review of the missing money order has occurred and was not able to be located. The patient sent in a copy of the money order and the balance of $36.00 has been credited to the patient's account.. No balance is due from the patient.We apologize for the inconvenience this has caused Ms. [redacted] At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at r [redacted] @zotecmmp.com.Regina [redacted] Call Center SupervisorZotec Partners11460 N. Meridian Street, Ste 200Carmel, IN 46032
Thank you for your recent letter regarding the complaint submitted to your organization by [redacted] Zotec Partners, LLC provides medical billing management services on behalf of Integra Imaging Business Associates _As such, I am responding to your inquiry on their behalf. It is our mutual goal to... provide accurate and timely billing services in a satisfying manner to the patients of Associates in Diagnostic Radiology in Indiana.Our review of the patient's account has resulted in these findings:The service was rendered to the patient on 11/19/2014 in the amount of $44.00. The patient made a payment of $6.00 by check, and then another payment of $10.00 on 12/23/14. Her last payment of $30.00 was paid by money order, which posted to her account on 05/05/2015 and closed out her account. The remaining $2.00 was posted to services that were rendered on 12/25/14, leaving an open balance of $36.00. A review of the missing money order has occurred and was not able to be located. The patient sent in a copy of the money order and the balance of $36.00 has been credited to the patient's account.. No balance is due from the patient.We apologize for the inconvenience this has caused Ms. [redacted] At this time, we request you close this complaint as we have resolved it in a satisfactory manner.If you have any questions, please feel free to contact me by e-mail at r [redacted] @zotecmmp.com.Regina [redacted] Call Center SupervisorZotec Partners11460 N. Meridian Street, Ste 200Carmel, IN 46032