Unfortunately the product registration and warranty tag is an important part of the ability to sell the productIt is really beyond the limits of civility to be called "greedy" and I request that the Revdex.com strike that from the recordSmall business, mine included struggle to survive and this customer has no knowledge of what that is likeWe have bent over backwards and taken returns from this and all customers many timesThe requests for this customer have escalated and we can no longer meet her demands for us to take a loss on productsTrying a product on in store is not the same as taking a product home, removing the tag, and using it some fashion, then bringing it backThis purchase was made with a gift certificate just to keep all facts in the record straight
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I called you greedy because you expect me to take the loss but aren't willing to yourselfYou're acting like I bought it to use it for one day and bring it back and that is absolutely not true love when I tried it on in the store mily didn't seem to mind itI've tried twice to put her in it and she flipped outI really don't appreciate the way I've been treated by youII'll bring this up again, YOU SOLD ME A USED TULA THROUGH THE STORES SYSTEM WITH NO WARRANTY TAG OR REGISTRATION TAGstop saying there are laws against it because there are not, I looked every whereJust because you own a business does not mean you can treat me badlyTh e tula has been sitting herent being usedWe are a very low income family and we had to save for weeks to afford thatI just want to get something different that they can actually usePlease just give me the exchange I don't want to sit here arguing back and forth any more] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [It shouldn't matter that I have boughto tulas in the pastMy first child liked to be carried and my second doesntAs I state dinner before,the only tag attached to the tula I received was a registration cardNo other tag or packaging involvedI put it on, walked to the mail box and walked back she cried the whole timeI don't consider it being usedBy that standard all your tulas in your shop are usedPeople try them, on and walk around for minYou not wanting to take a loss is just greedyI am very low income and cannot afford to have a loss of that amou nt We saved money and came to your business because we wanted to support you and this is what we get in returnIt's really not okay to meI do not accept your response, I want my money back or a store creditAnd I will not ever return to your store
I am very sorry that we have been unable to resolve this complaint to the customer's satisfactionWe try to provide excellent customer service before and after a customer's purchaseIn this particular scenario [redacted] purchased a baby carrier from our storeShe has already purchased and used the same carrier in a variety of colors and prints in the past and is well versed in how to use themShe placed a special order for a specific print on May 28thOn June 4th it hadn't arrived and she purchased another print we did have in stockOn June 5th she asked in a [redacted] message about our return policy which is outlined on our receiptsOur return policy is that products must be returned within days in new condition, with packagingIn a [redacted] message I expanded on the policy that we do check carriers over very carefully, even sniff testingOn June 6th she attempted to return the carrier to the store, however the product registration tags, tags required by Federal law for the sale of baby gear, had been removedAfter the tags have been removed I can no longer sell the product as new to another customer and we are not a used baby storeIn fact our insurance expressly forbids selling used baby products.I would love to resolve this complaint to [redacted] 's satisfaction, and offered help in adjusting the carrier to improve the comfort of her baby, but the only resolution she is content with is a full return which would be a loss for the storeWe cannot take on that loss right now unfortunately
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[I called you greedy because you expect me to take the loss but aren't willing to yourself. You're acting like I bought it to use it for one day and bring it back and that is absolutely not true love when I tried it on in the store mily didn't seem to mind it. I've tried twice to put her in it and she flipped out. I really don't appreciate the way I've been treated by you. II'll bring this up again, YOU SOLD ME A USED TULA THROUGH THE STORES SYSTEM WITH NO WARRANTY TAG OR REGISTRATION TAG. stop saying there are laws against it because there are not, I looked every where. Just because you own a business does not mean you can treat me badly. Th e tula has been sitting herent being used. We are a very low income family and we had to save for weeks to afford that. I just want to get something different that they can actually use. Please just give me the exchange. I don't want to sit here arguing back and forth any more. ]
Regards,
[redacted]
I am very sorry that we have been unable to resolve this complaint to the customer's satisfaction. We try to provide excellent customer service before and after a customer's purchase. In this particular scenario [redacted] purchased a baby carrier from our store. She has already purchased and used the...
same carrier in a variety of colors and prints in the past and is well versed in how to use them. She placed a special order for a specific print on May 28th. On June 4th it hadn't arrived and she purchased another print we did have in stock. On June 5th she asked in a [redacted] message about our return policy which is outlined on our receipts. Our return policy is that products must be returned within 30 days in new condition, with packaging. In a [redacted] message I expanded on the policy that we do check carriers over very carefully, even sniff testing. On June 6th she attempted to return the carrier to the store, however the product registration tags, tags required by Federal law for the sale of baby gear, had been removed. After the tags have been removed I can no longer sell the product as new to another customer and we are not a used baby store. In fact our insurance expressly forbids selling used baby products.I would love to resolve this complaint to [redacted]'s satisfaction, and offered help in adjusting the carrier to improve the comfort of her baby, but the only resolution she is content with is a full return which would be a loss for the store. We cannot take on that loss right now unfortunately.
Unfortunately the product registration and warranty tag is an important part of the ability to sell the product. It is really beyond the limits of civility to be called "greedy" and I request that the Revdex.com strike that from the record. Small business, mine included struggle to survive and this customer has no knowledge of what that is like. We have bent over backwards and taken returns from this and all customers many times. The requests for this customer have escalated and we can no longer meet her demands for us to take a loss on products. Trying a product on in store is not the same as taking a product home, removing the tag, and using it some fashion, then bringing it back. This purchase was made with a gift certificate just to keep all facts in the record straight.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[It shouldn't matter that I have boughto tulas in the past. My first child liked to be carried and my second doesnt. As I state dinner before,the only tag attached to the tula I received was a registration card. No other tag or packaging involved. I put it on, walked to the mail box and walked back she cried the whole time. I don't consider it being used. By that standard all your tulas in your shop are used. People try them, on and walk around for 10 min. You not wanting to take a loss is just greedy. I am very low income and cannot afford to have a loss of that amou nt. We saved money and came to your business because we wanted to support you and this is what we get in return. It's really not okay to me. I do not accept your response, I want my money back or a store credit. And I will not ever return to your store.
Unfortunately the product registration and warranty tag is an important part of the ability to sell the productIt is really beyond the limits of civility to be called "greedy" and I request that the Revdex.com strike that from the recordSmall business, mine included struggle to survive and this customer has no knowledge of what that is likeWe have bent over backwards and taken returns from this and all customers many timesThe requests for this customer have escalated and we can no longer meet her demands for us to take a loss on productsTrying a product on in store is not the same as taking a product home, removing the tag, and using it some fashion, then bringing it backThis purchase was made with a gift certificate just to keep all facts in the record straight
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [I called you greedy because you expect me to take the loss but aren't willing to yourselfYou're acting like I bought it to use it for one day and bring it back and that is absolutely not true love when I tried it on in the store mily didn't seem to mind itI've tried twice to put her in it and she flipped outI really don't appreciate the way I've been treated by youII'll bring this up again, YOU SOLD ME A USED TULA THROUGH THE STORES SYSTEM WITH NO WARRANTY TAG OR REGISTRATION TAGstop saying there are laws against it because there are not, I looked every whereJust because you own a business does not mean you can treat me badlyTh e tula has been sitting herent being usedWe are a very low income family and we had to save for weeks to afford thatI just want to get something different that they can actually usePlease just give me the exchange I don't want to sit here arguing back and forth any more] Regards, [redacted]
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [It shouldn't matter that I have boughto tulas in the pastMy first child liked to be carried and my second doesntAs I state dinner before,the only tag attached to the tula I received was a registration cardNo other tag or packaging involvedI put it on, walked to the mail box and walked back she cried the whole timeI don't consider it being usedBy that standard all your tulas in your shop are usedPeople try them, on and walk around for minYou not wanting to take a loss is just greedyI am very low income and cannot afford to have a loss of that amou nt We saved money and came to your business because we wanted to support you and this is what we get in returnIt's really not okay to meI do not accept your response, I want my money back or a store creditAnd I will not ever return to your store
I am very sorry that we have been unable to resolve this complaint to the customer's satisfactionWe try to provide excellent customer service before and after a customer's purchaseIn this particular scenario [redacted] purchased a baby carrier from our storeShe has already purchased and used the same carrier in a variety of colors and prints in the past and is well versed in how to use themShe placed a special order for a specific print on May 28thOn June 4th it hadn't arrived and she purchased another print we did have in stockOn June 5th she asked in a [redacted] message about our return policy which is outlined on our receiptsOur return policy is that products must be returned within days in new condition, with packagingIn a [redacted] message I expanded on the policy that we do check carriers over very carefully, even sniff testingOn June 6th she attempted to return the carrier to the store, however the product registration tags, tags required by Federal law for the sale of baby gear, had been removedAfter the tags have been removed I can no longer sell the product as new to another customer and we are not a used baby storeIn fact our insurance expressly forbids selling used baby products.I would love to resolve this complaint to [redacted] 's satisfaction, and offered help in adjusting the carrier to improve the comfort of her baby, but the only resolution she is content with is a full return which would be a loss for the storeWe cannot take on that loss right now unfortunately
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[I called you greedy because you expect me to take the loss but aren't willing to yourself. You're acting like I bought it to use it for one day and bring it back and that is absolutely not true love when I tried it on in the store mily didn't seem to mind it. I've tried twice to put her in it and she flipped out. I really don't appreciate the way I've been treated by you. II'll bring this up again, YOU SOLD ME A USED TULA THROUGH THE STORES SYSTEM WITH NO WARRANTY TAG OR REGISTRATION TAG. stop saying there are laws against it because there are not, I looked every where. Just because you own a business does not mean you can treat me badly. Th e tula has been sitting herent being used. We are a very low income family and we had to save for weeks to afford that. I just want to get something different that they can actually use. Please just give me the exchange. I don't want to sit here arguing back and forth any more. ]
Regards,
[redacted]
I am very sorry that we have been unable to resolve this complaint to the customer's satisfaction. We try to provide excellent customer service before and after a customer's purchase. In this particular scenario [redacted] purchased a baby carrier from our store. She has already purchased and used the...
same carrier in a variety of colors and prints in the past and is well versed in how to use them. She placed a special order for a specific print on May 28th. On June 4th it hadn't arrived and she purchased another print we did have in stock. On June 5th she asked in a [redacted] message about our return policy which is outlined on our receipts. Our return policy is that products must be returned within 30 days in new condition, with packaging. In a [redacted] message I expanded on the policy that we do check carriers over very carefully, even sniff testing. On June 6th she attempted to return the carrier to the store, however the product registration tags, tags required by Federal law for the sale of baby gear, had been removed. After the tags have been removed I can no longer sell the product as new to another customer and we are not a used baby store. In fact our insurance expressly forbids selling used baby products.I would love to resolve this complaint to [redacted]'s satisfaction, and offered help in adjusting the carrier to improve the comfort of her baby, but the only resolution she is content with is a full return which would be a loss for the store. We cannot take on that loss right now unfortunately.
Unfortunately the product registration and warranty tag is an important part of the ability to sell the product. It is really beyond the limits of civility to be called "greedy" and I request that the Revdex.com strike that from the record. Small business, mine included struggle to survive and this customer has no knowledge of what that is like. We have bent over backwards and taken returns from this and all customers many times. The requests for this customer have escalated and we can no longer meet her demands for us to take a loss on products. Trying a product on in store is not the same as taking a product home, removing the tag, and using it some fashion, then bringing it back. This purchase was made with a gift certificate just to keep all facts in the record straight.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
[It shouldn't matter that I have boughto tulas in the past. My first child liked to be carried and my second doesnt. As I state dinner before,the only tag attached to the tula I received was a registration card. No other tag or packaging involved. I put it on, walked to the mail box and walked back she cried the whole time. I don't consider it being used. By that standard all your tulas in your shop are used. People try them, on and walk around for 10 min. You not wanting to take a loss is just greedy. I am very low income and cannot afford to have a loss of that amou nt. We saved money and came to your business because we wanted to support you and this is what we get in return. It's really not okay to me. I do not accept your response, I want my money back or a store credit. And I will not ever return to your store.