Central Subscription Service Inc

Prior to receiving this complaint we have had no communications with the consumer after the initial order was placed. The phone number listed in the complaint is not ours and we nor did our representatives place that call.We were able to reach out to the consumer directly to address with her
any concerns she may have on her account. There was a mix up about someone else misrepresenting themselves as our company which in fact wasn't us which lead to some confusion on her account. We discussed the details of the account with the consumer had with our company and as a courtesy for her cancelled her account out and eliminated any future payments. She has been sent a letter to confirm for her records. We believe we have resolved any issues she may have had and provided some contract numbers for her in case something pops up in the future she can call us directly. Overall it appears this was a misunderstanding in regards to our Company and that the consumer is satisfied with their interactions with our Company and our resolutions

Initial Business Response /* (1000, 10, 2015/06/24) */
We apologize for the delay in resolving this matter, but we had difficulties connecting with the consumer in regards to the account. We were confident based on our relationship with the consumer that if we were able to communicate with him we...

would be able to come to a resolution on the matter. We attempted to reach out several times unsuccessfully but finally we were able to connect with Mr. [redacted] today and come to a resolution on his account. Mr. [redacted] indicated he was getting some magazines he was not interested in but did like the ESPN and Baseball Digest. We went ahead and cancelled his account that had the titles he didn't want and applied all payments he made to his account that has the ESPN and Baseball Digest. This brought it down so he has just four payments on that account remaining. Mr. [redacted] indicated he was happy with this resolution and we believe we have resolved everything in a mutually beneficial way. If Mr. [redacted] has any issues in the future he can contact our customer service department but we are confident everything will be settled from here on out.

We apologize about any delays but we are still trying to get acclimated to this new system.  We are still attempting to reach the consumer to find out what is going on with this account.  We have been unable to reach them so far.  We would ask for a few more days to try to get in...

touch with the consumer to try to come to a resolution and will update you at that time.

Initial Business Response /* (1000, 8, 2015/06/23) */
Although we disagree about some of the contents of the complaint, we were able to connect with Ms. [redacted] today and come to a resolution. We do not have any record of Ms. [redacted] calling into to cancel her subscription at the begging of it...

as she mentions here. We provide a clear process for cancelling an order both verbally and in writing prior to a first payment ever being made as well as a minimum of another seven days after that first payment is made to get a full refund and cancellation. We are also very lenient on that time line and don't deny a cancellation of an order received within any type of reasonable time frame. We didn't have any contact with Ms. [redacted] for several months after she placed the order with our company either in writing or by phone. However, as we mentioned we were able to connect with her today and hear her concerns. The main concern she informed us of was a financial hardship which makes it so affording magazines is not a realistic possibility at this time for her. As we don't want to cause any additional hardship we agreed to cancel her order and nothing further is due. She indicated this was an acceptable resolution and have sent her a letter confirming this for her records.

We received a cancellation request on 5/27 and processed the request on that date.  We can't figure out what the complaint is here as the account was in it's initial cancellation and refund period but none the less the account has been cancelled and the initial payment has been...

refunded.  If there are any further questions MR. [redacted] can feel free to contact us and we will resolve them for him.

This account was cancelled the same day it was requested on 6/21.  A message was left for the consumer on that date and we haven't heard back from them.  We assume that resolved any issues they may have had since we have not heard back.

First and foremost we would like to apologize to Mr. ** for any difficulties he feels he may have had.  Mr. ** has been a valued and appreciated customer of ours for several years.  It is rare for us to receive any type of Complaint but extremely abnormal when it comes from a long...

time customer like Mr. **.  We strive to have good relationships with our customers and work with issues as they come up to a resolution.  As Mr. ** references he had contacted us back in November of 2016 and his account was put on hold for a few months.  It was then activated again after the agreed upon hold time.  We didn't have any further communications with him after that and weren't aware that Mr. ** didn't want to continue his service with our Company.  We will cancel out his account and nothing further would be billed or due.  We did attempt to reach out to him directly to let him know this information as well as discuss any issues he may have to ensure everything was resolved ot his satisfaction.  We were however unable to reach him with the contact information we have on file.  We trust the cancellation will resolve any issues but he may contact us with any other questions as well.

Initial Business Response /* (1000, 5, 2016/02/12) */
MR. [redacted]'s account was cancelled upon him calling into us back on 2/3/16. It was a brand new order and was still within the initial cancellation so there were no issues with the account being cancelled. No payments were ever made.
Initial...

Consumer Rebuttal /* (2000, 7, 2016/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
my account was closed

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, although this is not at all what they told me when I spoke to them on 6/21 and I have not had any messages from them. Thank you so much for your assistance in this matter.

Initial Business Response /* (1000, 5, 2015/10/21) */
Ms. [redacted] did in fact place a magazine order with our company on 10/5/2015 at which point she did provide her Credit Card number for the purchase of the order. The phone number the order was placed from is (540)[redacted]. A woman identifying...

herself as [redacted] answers that line. The magazines were ordered to [redacted] Stafford VA 22554 which match public records for [redacted]. These are un-disputable facts, however as the attached letter from the complainant shows we provide a clear and easy way to cancel any order placed. Cancelling the order is no issue whats so ever in fact the reason we send this letter out is so after someone places an order we get them all the details of the order in writing BEFORE they ever make a payment. That way they have a chance to review it and if anything is not to their liking they can either have it changed or cancelled. This should never be a complaint as all Ms. [redacted] would have to do if she didn't want the order is to fill out the cancellation form and send it in. We also would accept the cancellation request by way of a simple phone call that would have taken less than a minute. We go through this process all the time and never have any issues. When we received the previous complaint from her husband we also reached out to her to ask if she wanted us to cancel the order but she refused. This is a very bizarre situation to say the least and it appears we have been caught in the middle of some type of marital dispute. As we stated in the previous response the order had been placed in a hold status and the payment was refunded until we could receive more information. Although it appears it it may be in fact [redacted] actually filing this complaint as the phone number listed is the same one he listed on his complaint along with the email listed being his and none of it matching the contact information [redacted] provided us when placing the order we will accept this as a request to cancel as we are glad to be able to put the matter to rest. We tried to resolve it as soon as we got the first complaint but were rebuffed for unknown reasons and as we outlined our hands were tied until [redacted] would actually communicate with us.
We also would ask this to be removed from our complaint file as all that had to be done was to fill out the cancellation form they've attached to cancel and clearly there were ulterior motives in play here with filing a complaint.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been advised by the Federal Trade Commission and the Police Department to not provide my signature to this company and to not communicate with them directly. I would like this company to communicate through the Revdex.com stating; I am not obligated to this company in any way, and that order #[redacted] is null and void.
Final Business Response /* (4000, 9, 2015/10/23) */
We already cancelled the account, as we have stated multiple times a simple phone call would suffice for cancellation. The cancellation letter is a convenient way we offer for people to cancel but not always a requirement. We would however love the opportunity to discuss the matter with the person or persons at the "police department" or "Federal Trade Commission" you are referencing so if you would respond with the contact information for them so we can follow up with them directly that would be great.
Final Consumer Response /* (2000, 11, 2015/11/05) */