Initial Business Response / [redacted] (1000, 10, 2015/06/24) */ We apologize for the delay in resolving this matter, but we had difficulties connecting with the consumer in regards to the accountWe were confident based on our relationship with the consumer that if we were able to communicate with him we would be able to come to a resolution on the matterWe attempted to reach out several times unsuccessfully but finally we were able to connect with Mr [redacted] today and come to a resolution on his accountMr [redacted] indicated he was getting some magazines he was not interested in but did like the ESPN and Baseball DigestWe went ahead and cancelled his account that had the titles he didn't want and applied all payments he made to his account that has the ESPN and Baseball DigestThis brought it down so he has just four payments on that account remainingMr [redacted] indicated he was happy with this resolution and we believe we have resolved everything in a mutually beneficial wayIf Mr [redacted] has any issues in the future he can contact our customer service department but we are confident everything will be settled from here on out
First and foremost we would like to apologize to Mr [redacted] for any difficulties he feels he may have had Mr [redacted] has been a valued and appreciated customer of ours for several years It is rare for us to receive any type of Complaint but extremely abwhen it comes from a long time customer like Mr** We strive to have good relationships with our customers and work with issues as they come up to a resolution As Mr [redacted] references he had contacted us back in November of and his account was put on hold for a few months It was then activated again after the agreed upon hold time We didn't have any further communications with him after that and weren't aware that Mr [redacted] didn't want to continue his service with our Company We will cancel out his account and nothing further would be billed or due We did attempt to reach out to him directly to let him know this information as well as discuss any issues he may have to ensure everything was resolved ot his satisfaction We were however unable to reach him with the contact information we have on file We trust the cancellation will resolve any issues but he may contact us with any other questions as well
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, although this is not at all what they told me when I spoke to them on 6/and I have not had any messages from themThank you so much for your assistance in this matter
Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ Ms [redacted] did in fact place a magazine order with our company on 10/5/at which point she did provide her Credit Card number for the purchase of the orderThe phone number the order was placed from is (540) [redacted] A woman identifying herself as [redacted] answers that lineThe magazines were ordered to [redacted] Stafford VA which match public records for [redacted] These are un-disputable facts, however as the attached letter from the complainant shows we provide a clear and easy way to cancel any order placedCancelling the order is no issue whats so ever in fact the reason we send this letter out is so after someone places an order we get them all the details of the order in writing BEFORE they ever make a paymentThat way they have a chance to review it and if anything is not to their liking they can either have it changed or cancelledThis should never be a complaint as all Ms [redacted] would have to do if she didn't want the order is to fill out the cancellation form and send it inWe also would accept the cancellation request by way of a simple phone call that would have taken less than a minuteWe go through this process all the time and never have any issuesWhen we received the previous complaint from her husband we also reached out to her to ask if she wanted us to cancel the order but she refusedThis is a very bizarre situation to say the least and it appears we have been caught in the middle of some type of marital disputeAs we stated in the previous response the order had been placed in a hold status and the payment was refunded until we could receive more informationAlthough it appears it it may be in fact [redacted] actually filing this complaint as the phone number listed is the same one he listed on his complaint along with the email listed being his and none of it matching the contact information [redacted] provided us when placing the order we will accept this as a request to cancel as we are glad to be able to put the matter to restWe tried to resolve it as soon as we got the first complaint but were rebuffed for unknown reasons and as we outlined our hands were tied until [redacted] would actually communicate with us We also would ask this to be removed from our complaint file as all that had to be done was to fill out the cancellation form they've attached to cancel and clearly there were ulterior motives in play here with filing a complaint Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been advised by the Federal Trade Commission and the Police Department to not provide my signature to this company and to not communicate with them directlyI would like this company to communicate through the Revdex.com stating; I am not obligated to this company in any way, and that order # [redacted] is null and void Final Business Response / [redacted] (4000, 9, 2015/10/23) */ We already cancelled the account, as we have stated multiple times a simple phone call would suffice for cancellationThe cancellation letter is a convenient way we offer for people to cancel but not always a requirementWe would however love the opportunity to discuss the matter with the person or persons at the "police department" or "Federal Trade Commission" you are referencing so if you would respond with the contact information for them so we can follow up with them directly that would be great Final Consumer Response / [redacted] (2000, 11, 2015/11/05) */
Initial Business Response / [redacted] (1000, 10, 2015/06/24) */ We apologize for the delay in resolving this matter, but we had difficulties connecting with the consumer in regards to the accountWe were confident based on our relationship with the consumer that if we were able to communicate with him we would be able to come to a resolution on the matterWe attempted to reach out several times unsuccessfully but finally we were able to connect with Mr [redacted] today and come to a resolution on his accountMr [redacted] indicated he was getting some magazines he was not interested in but did like the ESPN and Baseball DigestWe went ahead and cancelled his account that had the titles he didn't want and applied all payments he made to his account that has the ESPN and Baseball DigestThis brought it down so he has just four payments on that account remainingMr [redacted] indicated he was happy with this resolution and we believe we have resolved everything in a mutually beneficial wayIf Mr [redacted] has any issues in the future he can contact our customer service department but we are confident everything will be settled from here on out
First and foremost we would like to apologize to Mr [redacted] for any difficulties he feels he may have had Mr [redacted] has been a valued and appreciated customer of ours for several years It is rare for us to receive any type of Complaint but extremely abwhen it comes from a long time customer like Mr** We strive to have good relationships with our customers and work with issues as they come up to a resolution As Mr [redacted] references he had contacted us back in November of and his account was put on hold for a few months It was then activated again after the agreed upon hold time We didn't have any further communications with him after that and weren't aware that Mr [redacted] didn't want to continue his service with our Company We will cancel out his account and nothing further would be billed or due We did attempt to reach out to him directly to let him know this information as well as discuss any issues he may have to ensure everything was resolved ot his satisfaction We were however unable to reach him with the contact information we have on file We trust the cancellation will resolve any issues but he may contact us with any other questions as well
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, although this is not at all what they told me when I spoke to them on 6/and I have not had any messages from themThank you so much for your assistance in this matter
Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ Ms [redacted] did in fact place a magazine order with our company on 10/5/at which point she did provide her Credit Card number for the purchase of the orderThe phone number the order was placed from is (540) [redacted] A woman identifying herself as [redacted] answers that lineThe magazines were ordered to [redacted] Stafford VA which match public records for [redacted] These are un-disputable facts, however as the attached letter from the complainant shows we provide a clear and easy way to cancel any order placedCancelling the order is no issue whats so ever in fact the reason we send this letter out is so after someone places an order we get them all the details of the order in writing BEFORE they ever make a paymentThat way they have a chance to review it and if anything is not to their liking they can either have it changed or cancelledThis should never be a complaint as all Ms [redacted] would have to do if she didn't want the order is to fill out the cancellation form and send it inWe also would accept the cancellation request by way of a simple phone call that would have taken less than a minuteWe go through this process all the time and never have any issuesWhen we received the previous complaint from her husband we also reached out to her to ask if she wanted us to cancel the order but she refusedThis is a very bizarre situation to say the least and it appears we have been caught in the middle of some type of marital disputeAs we stated in the previous response the order had been placed in a hold status and the payment was refunded until we could receive more informationAlthough it appears it it may be in fact [redacted] actually filing this complaint as the phone number listed is the same one he listed on his complaint along with the email listed being his and none of it matching the contact information [redacted] provided us when placing the order we will accept this as a request to cancel as we are glad to be able to put the matter to restWe tried to resolve it as soon as we got the first complaint but were rebuffed for unknown reasons and as we outlined our hands were tied until [redacted] would actually communicate with us We also would ask this to be removed from our complaint file as all that had to be done was to fill out the cancellation form they've attached to cancel and clearly there were ulterior motives in play here with filing a complaint Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have been advised by the Federal Trade Commission and the Police Department to not provide my signature to this company and to not communicate with them directlyI would like this company to communicate through the Revdex.com stating; I am not obligated to this company in any way, and that order # [redacted] is null and void Final Business Response / [redacted] (4000, 9, 2015/10/23) */ We already cancelled the account, as we have stated multiple times a simple phone call would suffice for cancellationThe cancellation letter is a convenient way we offer for people to cancel but not always a requirementWe would however love the opportunity to discuss the matter with the person or persons at the "police department" or "Federal Trade Commission" you are referencing so if you would respond with the contact information for them so we can follow up with them directly that would be great Final Consumer Response / [redacted] (2000, 11, 2015/11/05) */