Central Texas Periodontics

The following is a response to a complaint filed by [redacted] on November 18, to the Revdex.comIn accordance with our Financial Policy, [redacted] was fully informed of her financial responsibility for treatmentPlease see attached treatment plan accepted and signed by the patientThe treatment plan states: "This is ONLY an ESTIMATE and we cannot guarantee what your insurance will payAny amount not paid by your insurance will by YOUR responsibilityPlease keep in mind that we file insurance as a courtesy and that your insurance is a contract between you and your insurance company." In addition, [redacted] signed acknowledgement of our company financial policy on the day of her initial visit which states: "As a courtesy, we file your insurance claim; however, your estimated portion is due in fill at the time of serviceThe dental benefits program is a contract between you, your employer, and the insurance company; therefore, it is your responsibility to know your benefitsAlthough we do our best to estimate benefits there is no guarantee of benefits from the insurance company until a claim is received and processedIf the claim is not paid within days or if there is any remaining balance after insurance pays, that amount is your responsibility and is due in full."Attached is a copy of the signed Financial Policy for your referenceAlso, [redacted] was mailed four statements on the following dates: July 12, 2017, August 10, 2017, September 6, and October 10, Our office did not receive any response from [redacted] in regards to the statements at any given time Please feel free to call our office with any questions or concernsWe can be reached at [redacted] Sincerely, [redacted] [redacted]

The following is a secondary response to a complaint filed by *** *** on November 6, to the Revdex.comThe complaint ID is: ***Although *** *** signed and fully acknowledged her treatment plan and the *** *** *** Financial Policy, we have removed her from collections and will write off her balance of $Thank you, *** ***
*** *** ***

Complaint: [redacted]
I am rejecting this response because: Even though I was sent statements regarding my balance since I stopped making my payments my issue was that I was not informed until my last visit that they were an out of network and when the original estimate was done, actually when I first called to make my consultation I asked if they were in network and was informed they were, not only to find out on my last visit that they actually weren't and that was the cause of my outstanding balance because even at that after I made my first payment towards my treatment my balance that was being presented to me was not the amount they are charging me for now.
Regards,
[redacted]

The following is a response to a complaint filed by [redacted] on November 18, 2017 to the Revdex.com. In accordance with our Financial Policy, [redacted] was fully informed of her financial responsibility for treatment. Please see attached treatment plan accepted and signed by...

the patient. The treatment plan states: "This is ONLY an ESTIMATE and we cannot guarantee what your insurance will pay. Any amount not paid by your insurance will by YOUR responsibility. Please keep in mind that we file insurance as a courtesy and that your insurance is a contract between you and your insurance company." In addition, [redacted] signed acknowledgement of our company financial policy on the day of her initial visit which states: "As a courtesy, we file your insurance claim; however, your estimated portion is due in fill at the time of service. The dental benefits program is a contract between you, your employer, and the insurance company; therefore, it is your responsibility to know your benefits. Although we do our best to estimate benefits there is no guarantee of benefits from the insurance company until a claim is received and processed. If the claim is not paid within 60 days or if there is any remaining balance after insurance pays, that amount is your responsibility and is due in full."Attached is a copy of the signed Financial Policy for your reference. Also, [redacted] was mailed four statements on the following dates: July 12, 2017, August 10, 2017, September 6, 2017 and October 10, 2017. Our office did not receive any response from [redacted] in regards to the statements at any given time.  Please feel free to call our office with any questions or concerns. We can be reached at [redacted]. Sincerely,[redacted] 
[redacted]