Central Valley IRepair

Hello [redacted] ,It is unfortunate that this has happened to this customer and we never intend for any repair to have this type of outcomeWe have policies and procedures designed for this very purpose and each and every customer is given the terms of agreement before any repair takes placeWe have two forms of paperwork that are given to each customer pre and post repairAttached are the two forms one with her signature and the second with her mothers signature because her mother is the person who picked up the deviceHad this customer brought the device back for inspection the outcome may have been different however as she vaguely explained it was brought to an apple tech and that tech supposedly told her some misinformationShe has never provided any type of proof besides what she has saidWe don't know if there was any physical damage to the part in question and we ourselves never saw the issues she is complaining aboutWe have serviced thousands of customers since opening our doors and this is the first time anyone has ever sent any type of complaint to the Revdex.comHaving said that per her agreement pre repair she willingly choose a part that we said had no warranty and that was signed for and there was never any type of fraudulent attempt to take advantage of her or any other customer that has chosen this same part in the pastWe never advertised nor said it was a OEM factory part and the only options we offer are after market partsBased on the terms of agreement before the repair took place and the fact we were never given an opportunity to look at the problem we have no reason to offer her any type of compensation for her unfortunate situationWe don't know and can't control what a customer does with their device once they leave our shop and thus the reason for the terms we set before repairWe will gladly answer any and all questions necessary to resolve this situationBest Regards, [redacted] Partner CV iRepair

Hello ***
It doesn't say on the contract anywhere that we require any passcode for repairsWe have that written on paperwork so that we may test parts that are transferred over during repair and is optionalThis is an attempt to save time for both parties and once again optional. Only attachment I have to view is the one of our contract so I cannot rebut anything that Apple has said at this timeWhat I can say is if there was something done incorrectly the phone would not have left our shop working. The response still provides no proof of anything fraudulentYes she probably couldn't access her data and that was probably due to the defective partWhy was it defective? Did anything happen to the part between the time of the repair and her going to Apple? We don't know because she never brought it in for us to look atHad she returned here for our evaluation that situation would not have rendered her phone brickedShe has made multiple statements that carry no weight nor proof that anything was done fraudulentlyShe was given two options for her repair as are all iPhone customers and she choose the cheaper optionWe advise all customers that if they choose this option to be thorough with testing to make sure there aren't any bugs in the phone before they leave the shop because there is NO warranty for that optionThis is the exact reason we have a second form to sign post repairShe must not have experienced any problems because it was weeks that went by before said the problem aroseI'm not taking the blame in this situation and as I said before it is unfortunate that this has happened and maybe in the future she will take something with problems back to the last person to work on it, no matter what that item may beIf her car was just worked on by a mechanic and it had a problem would she take it to the dealer of the car or back to the last repair shop that worked on it? The fact that we use aftermarket parts is irrelevantAll repair shops use aftermarket parts because those are the parts that are available unless you want to pay an astronomical price for a repair which would render this industry uselessOnce again we NEVER said they were OEM parts and by giving different screen options you would think that would raise flags in the mind of a person who wouldn't dare use aftermarket partsThere was no wool pulled over anyones eyes and we are extremely transparent in what we are doingThe provider is not the only responsible person in a business transactionThe consumer cannot escape responsibilty especially when there are so many steps in place that help lead to the final decision they make. As for her comment trying to steer anyones decision about what a business should and shouldn't do...maybe a customer shouldn't call a business with a bad attitude and a pushy tone trying to get that business to work with them while also threatening that business when the answers they get aren't the ones they wanted or expectedIt wreaks of someone not doing their own due diligence to resolve a problem responsibly and knowingly passing the buck in a attempt to make up for what they have done themselvesFurther more her yelp review was removed because they deemed it as unreliable and her *** post had more responses that favored us than support for her and that's her own peopleI could go on about the character type she reportedly has amongst those people but this is already petty enoughI don't expect to have this case last much longer as I don't have time to reply to this rubbish over and over againMy answer will not change and there hasn't been any evidence provided by her to make me change nor will there ever be because it doesn't exist. Best Regards,*** *** Partner CV iRepair

I am rejecting this response because:
Firstly in regard to the "no warranty" form I never signed that. My mother picked up the device without me. Not only did [redacted] (business owner) allow her to take the device without first getting my consent he then allowed her to use my credit card and sign my name to the warranty and slip. I did ask my mother to pick up my phone though [redacted] did not know that nor did he verify that before releasing my phone to someone not me. As a business owner he needed consent for her to use my card and should have made her sign her name as he knew for a fact it was not me because he met me and had to see my id when I dropped the phone off. Secondly to address the inspection of product listed on the form. There is no way for someone who is not trained on these devices or parts to know if the part was installed correctly nor to know if the part is damaged beneath the surface. In the original contract I attached earlier it states if there is device damage beyond what is to be repaired (the screen in this case) that Repair will contact the customer to discuss the damage and pricing that will be added for repair. Being I was not contacted there was no other damage beyond the screen he "supposedly" repaired. That being said there was no way for my mom whom is not trained in device repair or installation of parts to confirm they were in fact installed correct and were not damaged parts. Thirdly in regard to the "pin code" asked for. He flat out stated "I need the pin code for the repair to be done. I even questioned why he needed my pin code and he stated it was necessary for the repair. I have witnesses to attest to this. In closing I am sure he is not wanting to pursue this any further, yet I have a signature on three separate documents from this as well as witnesses and the iPhone repair damage report to prove that he not only installed damaged parts that locked me out of my device and cost me extra time and $169 more money, yet his business is absolutely committing fraud and breaking laws. If you like to reply that this is rubbish again be my guest. I have my bank signature card being faxed to me to pursue this further.

Hello [redacted],It is unfortunate that this has happened to this customer and we never intend for any repair to have this type of outcome. We have policies and procedures designed for this very purpose and each and every customer is given the terms of agreement before any repair takes place. We have...

two forms of paperwork that are given to each customer pre and post repair. Attached are the two forms one with her signature and the second with her mothers signature because her mother is the person who picked up the device. Had this customer brought the device back for inspection the outcome may have been different however as she vaguely explained it was brought to an apple tech and that tech supposedly told her some misinformation. She has never provided any type of proof besides what she has said. We don't know if there was any physical damage to the part in question and we ourselves never saw the issues she is complaining about. We have serviced thousands of customers since opening our doors and this is the first time anyone has ever sent any type of complaint to the Revdex.com. Having said that per her agreement pre repair she willingly choose a part that we said had no warranty and that was signed for and there was never any type of fraudulent attempt to take advantage of her or any other customer that has chosen this same part in the past. We never advertised nor said it was a OEM factory part and the only options we offer are after market parts. Based on the terms of agreement before the repair took place and the fact we were never given an opportunity to look at the problem we have no reason to offer her any type of compensation for her unfortunate situation. We don't know and can't control what a customer does with their device once they leave our shop and thus the reason for the terms we set before repair. We will gladly answer any and all questions necessary to resolve this situation. Best Regards,[redacted] Partner CV iRepair