This letter is a response to a customer complaint ? that was submitted to the Revdex.com on 5/2/We appreciate this customer for taking the time to notify us of their unsatisfactory experience with our service.? We understand the customer is upset at the charges he received Due to the nature of the temporary roll off business we always have our customers review and sign terms and conditions prior to the delivery of our dumpsterIn this event the customer did receive and sign the terms and conditions which outline the possibility of additional fees if we are unable to service the dumpsterIn this case we were unable to service because of iceThe customer's date of delivery was 3/29/We allow up to days with the dumpster and if a customer does not want it for the full term it does not change the costOutside of delivery there are bulleted items below.• 4/4/16- first attempted removal (too icy in driveway)Called customer andinformed we could not service and advised of fee ($100)• 4/4/ - Second attempt to remove and driveway was s till not saltedAdvisedcustomer of$fee again• 4/6/16- Finally able to remove $fee• 4/14/16- Customer called and requested another roll off deliveryCharged card forrental.• 4/26/16- After days removed dumpster without issueI have included the documentation for charges the customer is claiming are invalidModernhas since sent this customer to external collections with National RecoveryTo resolve theissue he will need to make payment of$which was sent to collectionsThe final itemfrom the complaint I want to address are the recorded phone callsModern has a disclaimerbefore a call is answered that calls may be recordedAfter review of the calls with thiscustomer we did confirm with him the fees and that we were charging the callsModern hasdone nothing illegal by recording a phone call.If you need any further information please do not hesitate to contact me at [redacted] .? Sincerely,? Lisa [redacted] Customer Service Manager Modern Disposal Services, Inc
This letter is a response to a customer complaint ? that was submitted to the Revdex.com on 5/2/We appreciate this customer for taking the time to notify us of their unsatisfactory experience with our service.? We understand the customer is upset at the charges he received Due to the nature of the temporary roll off business we always have our customers review and sign terms and conditions prior to the delivery of our dumpsterIn this event the customer did receive and sign the terms and conditions which outline the possibility of additional fees if we are unable to service the dumpsterIn this case we were unable to service because of iceThe customer's date of delivery was 3/29/We allow up to days with the dumpster and if a customer does not want it for the full term it does not change the costOutside of delivery there are bulleted items below.• 4/4/16- first attempted removal (too icy in driveway)Called customer andinformed we could not service and advised of fee ($100)• 4/4/ - Second attempt to remove and driveway was s till not saltedAdvisedcustomer of$fee again• 4/6/16- Finally able to remove $fee• 4/14/16- Customer called and requested another roll off deliveryCharged card forrental.• 4/26/16- After days removed dumpster without issueI have included the documentation for charges the customer is claiming are invalidModernhas since sent this customer to external collections with National RecoveryTo resolve theissue he will need to make payment of$which was sent to collectionsThe final itemfrom the complaint I want to address are the recorded phone callsModern has a disclaimerbefore a call is answered that calls may be recordedAfter review of the calls with thiscustomer we did confirm with him the fees and that we were charging the callsModern hasdone nothing illegal by recording a phone call.If you need any further information please do not hesitate to contact me at [redacted] .? Sincerely,? Lisa [redacted] Customer Service Manager Modern Disposal Services, Inc