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Central Valley's Elite Roofing Company, Inc.

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Reviews Central Valley's Elite Roofing Company, Inc.

Central Valley's Elite Roofing Company, Inc. Reviews (1)

Review: Company was contracted to come and fix a roof leak on tile roofing. The issue did not get resolved at all. Issue was made worse.

This company was referred by my homeowner insurance AAA to repair a roof leak. When roofer came out to examine the problem I was given a estimate of $310 dollars to fix the roof. That was in 5/2012 in 11/2012 they were contacted to come and provide the service. In 11/2012 they came and left and I trusted my issue was resolved. Well in 12/2012 my roof was worse the water was just dripping down the bathroom ceiling. I then called them again to have them check out the issue. They did come out but at that time I was told the employee with tile roof experience was going to be coming out. My first thought was my roof was not changed it has always been tile. But again trusting the company that was referred by my insurance. The employee came out was on the roof some time and when he came down explained what he did and that he had even fix other issues to prevent other issues. Wrong in 01/2013 the issue was even worse. All this time the roof has been leaking at same exact spot. Then my bathroom was torn apart as result of the water damage. My homeowners insurance then called the company and they came out one more time but this time nothing was done. I was told by [redacted] they were not able to determine where the leak was coming from. I paid $310 dollars for my roof to get repaired. Not for guess work nor Band-Aid repairs on my roof. I need my roof to be repaired. Since they first came out the leak has gotten worse and worse. Did they make it worse who knows. I have been back and forth with my insurance company which also has not met its standards but that should not affect the responsibility of Elite Roofing to provide a good repair. Elite Roofing was called out and paid for a repair of a leak and it was not provided. I called Elite Roofing asking for a refund of my funds and I was told that a service was provided. Not the service I paid for. The result of they not fixing the problem has added up to more of loss than should have been. If the company was not able to see the problem then they should have not excepted the job. The reason I am filing this complaint now is because another roofer came out saying the flashing does not have a hemmed edge. That was the first repairs Elite Roofing said it needed. It is a 2 story home I can not go up and inspect the work. Now that other roofers are coming out to determine the issue it has come to mind that Elite Roofing didn't not even do what was said. Desired Settlement: At this point I would like to demand a refund. Now that the other roofer is telling my the flashing needs a hem makes me really upset. All this time I trusted the attempts to fix the issue was made. The roofer is saying that might be the problem not saying it is but that shouldn't even be brought up because the flashing should have been hemmed by Elite Roofing.

Business

Response:

Initial Business Response

After a failed attempt to repair the customers' roof, we returned to repair the roof on two more occasions because the customer reported the roof was still leaking under heavy rain with strong winds. The intitial repair we performed was as per the contract, including the replacement of a vent flashing with a hemmed edge. There are many more vent flashings without a hemmed edge on this roof. Unfortunately the repair was unsuccessful as were the other two attempts where my fully trained and experienced employees found and repaired numorous issues with the roof in and around the roof area in question. Even though we never offer any warranties on repairs of roofs installed by others, we continued to return each time the customer called. We had spent many man-hours and materials trying to repair this leak. While I deeply regret not being able to locate and repair the leak, I can assure we performed our repairs with professionalism, integrity and with the best of intent.

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Description: Roofing Contractors

Address: 1274 Dupont Ct, Manteca, California, United States, 95336

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