Central Virginia Chimney Chap

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] *** Dear [redacted] my complaint has been closed as resolved on March 21, but as of today Mar 31, the company did not perform as promised [redacted] never sent the check Regards [redacted] ***

I spoke with [redacted] from the business and he stated that he does have the caps from the chimney but putting them on is weather permittingThe last couple of weeks between snow and rain, it is dangerous for the his workers to get up on the roof and put the cap onHe also advises the consumer to contact him again at [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The reason that I am unable to accept this offer is based on my past attempts to have this matter rectifiedI can provide the dates where I contacted this [redacted] and he also has hung up on me numerous timesIt was not raining at the time he hit my column, and he never exited the vehicleI watched it from my windowWhen I contacted him, he said he was not lookingI made the comment that it was a good thing there was no one walking on the street at the timeHe first tried to say he was not aware of what I was talking about, and then admitted faultHe since has gone back and forth with his stories, and claims to have been on my property numerous times and left business cardsNo one has ever been to my houseI am home during the dayI have not had luck getting this man to answer the phone, his voice mail is always full, and he always claims to be on a roof and will call right back if you are lucky enough to get him on the phoneI have even had my insurance agent contact him with no luck [redacted] county police as well tried to contact him but he never answeredThey indicate that this is considered a hit and run since he never contacted me within hours and left the propertyAt this point, I don't find that he would be very reliable in showing up for a repair since this has lingered for months now, and I feel he has no intention of rectifying the issueI would like my money refunded and I would like to have a third party contractor repair the footing and place the column pack to its original stateI don't trust this man at all and after reading the many bad complaints where he gets people to pay for work ahead, and never shows back up- also a frequent review I have read and also a case where he was found guilty for thatIf he has not changed his dealings after that, I don't have much faith that he would start to have a change in his ethicsI don't want to have any contact with him anymore directly, as it has been very upsetting and time consumingAnother option would turn it in to HIS insurance and they can contact meI do not want this person on my property after the way he has actedThank goodness I did not pay him ahead as he tried to get me to for future workNow I have to hire another company to inspect and clean my chimney as this man leaves me no choice because I am unable to trust any of his workMy property is my property, and the column was hit, and it was unearthed to make it leanOver time this will only sag worseI realize accidents happen, and I have been more than accommodating in this caseI contacted the Revdex.com so that I could get a resolution, but I don't trust this man and just want him to do what is rightIn this case, I can't have him on my property because he has given me reason not to trust himI have caught him in lies and I can't be taken advantage or walked over anymore from this companyIt is not right and I can't understand why something so simple has to be escalated and go this farI fear how many elderly are victimized by this man as wellAs I mentioned previously I have found numerous poor reviews on this type of same instancesMy request is his insurance company to get involved and make arrangements for the repair, or I can hire someone for an estimate and I would like the bill to be paid by the company and a full refund for the day he hit my property as his work can't be deemed trustworthy considering this circumstance in eventsThank you for listening, for your time, and your assistance in this matter [redacted] I can be reached at [redacted] if you need additional assistance as wellI am sorry if this response has been a repeat, but as a single woman and single parent, I find that I am an easy target and I don't feel it is right to prey on people and their circumstances, or take advantage of peopleI thank GOd I did not give him a post dated check for the future as he begged me to do soI would be out that money as wellThanks again, [redacted] Regards, [redacted]

The business said that it was starting to rain a little when he was backing out of the driveway and he hit the pillarHe looked at it and didn't see any damage so he leftAfter the customer called him and said that he did damage the pillar he said that he would come back and add dirtHe has tried to contact the customer to set up this time but has been unable to do soAll the customer needs to do is to pick a date in the next week or two and they will come out and fix the damage

The only thing left to day is finish the install of the smoke screens and it will only take a few more daysThe business will call the customer in the next day or so and try and finish it this weekend or monday

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Hello, I just received notification that my complaint is closed I have spoken with [redacted] over the phone, but the complaint has not been resolved I am going to get another contractor to look at the work he performed and get an estimate on what needs to be done to correct the matters and let him know [redacted] [redacted] [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected], [redacted] ***

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below[Provide details of why you are not satisfied with this resolution.] Regards, [redacted] He just wants his money back so that he no longer has to deal with this business

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Central Virginia Chimney Chap regarding
complaint ID ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** has told you that he has the caps and is not putting them on because of weatherWe know that he has the caps - the issue is that he has been postponing this work for almost two months nowOne of the dates he was supposed to come was December 21stIt was not rainingIt was not snowingIt was a warmer day for DecemberHe was scheduled to come around noonInstead, no one showed upNo one called to explain or apologize that they missed the apptFor 1/weeks, we were left with no information, no explanationWe called so many times, left many messagesFinally on January 15th, *** called stating he thought the job was doneWe asked for a refund of our $He promised to send it out to us on January 17thWe have not received itI have called several times in the mean timeNo responseAs of now, he mail box on his phone is full and not accepting any more messages.
If he is merely waiting for the weather to get better - why is he not calling back? Why is he not keeping us posted? He has cashed our check and has no intention of doing any type of work for usUnfortunately, we are not his first nor only victimsMany complaints have been filed and I only hope this does not continue for much longer.
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The reason that I am unable to accept this offer is based on my past attempts to have this matter rectified. I can provide the dates where I contacted this [redacted] and he also has hung up on me numerous times. It was not raining at the time he hit my column, and he never exited the vehicle. I watched it from my window. When I contacted him, he said he was not looking. I made the comment that it was a good thing there was no one walking on the street at the time. He first tried to say he was not aware of what I was talking about, and then admitted fault. He since has gone back and forth with his stories, and claims to have been on my property numerous times and left business cards. No one has ever been to my house. I am home during the day. I have not had luck getting this man to answer the phone, his voice mail is always full, and he always claims to be on a roof and will call right back if you are lucky enough to get him on the phone. I have even had my insurance agent contact him with no luck. [redacted] county police as well tried to contact him but he never answered. They indicate that this is considered a  hit and run since he never contacted me within 24 hours and left the property. . At this point, I don't find that he would be very reliable in showing up for a repair since this has lingered for 6 months now, and I feel he has no intention of rectifying the issue. I would like my money refunded and I would like to have a third party contractor repair the footing and place the column pack to its original state. I don't trust this man at all and after reading the many bad complaints where he gets people to pay for work ahead, and never shows back up- also a frequent review I have read and also a case where he was found guilty for that. If he has not changed his dealings after that, I don't have much faith that he would start to have a change in his ethics. I don't want to have any contact with him anymore directly, as it has been very upsetting and time consuming. Another option would turn it in to HIS insurance and they can contact me. I do not want this person on my property after the way he has acted. Thank goodness I did not pay him ahead  as he tried to get me to for future work. Now I have to hire another company to inspect and clean my chimney as this man leaves me no choice because I am unable to trust any of his work. My property is my property, and the column was hit, and it was unearthed to make it lean. Over time this will only sag worse. I realize accidents happen, and I have been more than accommodating in this case. I contacted the Revdex.com so that I could get a resolution, but I don't trust this man and just want him to do what is right. In this case, I can't have him on my property because he has given me reason not to trust him. I have  caught him in lies and I can't be taken advantage or walked over anymore from this company. It is not right and I can't understand why something so simple has to be escalated and go this far. I fear how many elderly are victimized by this man as well. As I mentioned previously I have found numerous poor reviews on this type of same instances. My request is his insurance company to get involved and make arrangements for the repair, or I can hire someone for an estimate and I would like the bill to be paid by the company and a full refund for the day he hit my property as his work can't be deemed trustworthy considering this circumstance in events. Thank you for listening,  for your time, and your assistance in this matter. [redacted] I can be reached at [redacted] if you need additional assistance as well. I am sorry if this response has been a repeat, but as a single woman and single parent, I find that I am an easy target and I don't feel it is right to prey on people and their circumstances, or take advantage of people. I thank GOd I did not give him a post dated check for the future as he begged me to do so. I would be out that money as well. Thanks again, [redacted]      
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in...

reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Hello,
 
I just received notification that my complaint is closed.    I have spoken with [redacted] over the phone, but the complaint has not been resolved.    I am going to get another contractor to look at the work he performed and get an estimate on what needs to be done to correct the matters and let him know.
[redacted] 
[redacted]

I spoke with [redacted] from the business and he stated that he does have the caps from the chimney but putting them on is weather permitting. The last couple of weeks between snow and rain, it is dangerous for the his workers to get up on the roof and put the cap on. He also advises the consumer to...

contact him again at [redacted].

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
[redacted] 
Dear [redacted] 
my complaint has been closed as resolved on March 21, 2014.
but as of today Mar 31, 2014  the company did not perform as promised.
[redacted] never sent the check.
 
Regards
 [redacted]

The business said that it was starting to rain a little when he was backing out of the driveway and he hit the pillar. He looked at it and didn't see any damage so he left. After the customer called him and said that he did damage the pillar he said that he would come back and add dirt. He has tried...

to contact the customer to set up this time but has been unable to do so. All the customer needs to do is to pick a date in the next week or two and they will come out and fix the damage.

The only thing left to day is finish the install of the smoke screens and it will only take a few more days. The business will call the customer in the next day or so and try and finish it this weekend or monday

I spoke with the business he said they have decided to refund the $[redacted] it will be delivered next friday.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

Spoke with the business, [redacted]; he said that the work needed to be done on this job can’t be done if the weather is less than 40 degree, which is code. The contract that the customer signed clearly...

stated that information and that information was also disclosed to the customer at the time the work was contracted. However, this season has been extremely cold and has had very few days that work could be done. The business is still willing to do the work once there are days that met code. There are a few customers’ that are in the same situation but the business will respond to each in the time the contract was signed. At this point the business is not being able to continue their contacted work, but would be able to finish this job as warms days appear in the forecast.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 He just wants his money back so that he no longer has to deal with this business.