Central Virginia Orthopedics

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern:
The patient bringing this complaint has been seen by our office a total of
four [4J times. At the first two appointments, no money was collected from the
patient. At the third appointment, an MRI scan, the patient was asked to bring his
estimated balance for that service...

of $473.39 to his appointment which he did and
paid in the form of a credit card. The patient's first two dates of service were
processed by his insurance on October 3 and October 10, 2013. The patient was
billed for these balances on October 11, 2013 for $232.64. These were paid in full
on October 30, 2013 with Check No. [redacted].
On October 24, 2013, the patient was seen in our office for his final
appointment. No money was asked for paid, at the time of that appointment.
His [redacted] insurance processed this date of service on November 14, 2013 leaving
the patient a balance of $150,79, The patient paid this balance with Check No. [redacted]
dated by the patient for January 11, 2014 and posted in our office on January 16,
2014.  This cleared his account balance and the balance is currently $0.00.
No collection agency has been contacted on our behalf regarding the
account for the patient  We have not reported any negative account actions to any
credit bureaus either.
I am mailing a copy of this lefter to the patient along with copies of his
payments and a statement showing $0.00 balance.
I hope this helps resolve any issues brought by the patient and I encourage
the patient to contact me with any further questions or concerns.
Sincerely
[redacted]
0perations Supervisor
Collections & Therapy
[redacted]

Review: I keep receiving bills from the Orthopedic office. I've called a couple of times and told them that the checks I've sent have been cashed and the credit card charge was reflected on my statement but I keep getting bills showing a balance due.

My first appointment was in Aug 2013 and paid $473.39 that day. My next appointment was Oct 24, 2013 and I received the bill in the beginning of Nov for $150.79 but the $473 did not show as paid and I was charged $473 again and the total due was $624. I called a couple of times and told them that the Aug appointment was paid in Aug, there was no dispute on their part, and then I sent them a check for the $150 which was cashed early Nov. I received 2 more bills since then and it still shows a $624 payment due.

I call, they don't dispute it, but they don't correct it either and it still shows I owe $624. I'm also afraid that this will end up with a collect agency because it shows that I haven't paid it yet. Would you please help me?Desired Settlement: I would like a statement showing that the bill was paid in full, on time, and there is a zero balance.

Business

Response:

To whom it may concern:

The patient bringing this complaint has been seen by our office a total of

four [4J times. At the first two appointments, no money was collected from the

patient. At the third appointment, an MRI scan, the patient was asked to bring his

estimated balance for that service of $473.39 to his appointment which he did and

paid in the form of a credit card. The patient's first two dates of service were

processed by his insurance on October 3 and October 10, 2013. The patient was

billed for these balances on October 11, 2013 for $232.64. These were paid in full

on October 30, 2013 with Check No. [redacted].

On October 24, 2013, the patient was seen in our office for his final

appointment. No money was asked for paid, at the time of that appointment.

His [redacted] insurance processed this date of service on November 14, 2013 leaving

the patient a balance of $150,79, The patient paid this balance with Check No. [redacted]

dated by the patient for January 11, 2014 and posted in our office on January 16,

2014. This cleared his account balance and the balance is currently $0.00.

No collection agency has been contacted on our behalf regarding the

account for the patient We have not reported any negative account actions to any

credit bureaus either.

I am mailing a copy of this lefter to the patient along with copies of his

payments and a statement showing $0.00 balance.

I hope this helps resolve any issues brought by the patient and I encourage

the patient to contact me with any further questions or concerns.

Sincerely

0perations Supervisor

Collections & Therapy

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,