Central Wireless

I am rejecting this response because: The man never told me that my speaker may not work by replacing a screenIf that is the case then why was the speaker never tested upon giving back the phone? When I came back and told you that it was not working you never suggested a hard resetI did that on my own while I waiting for a "signal" to be sent to my phone to "recalibrate" the speakerWhen I came into the store to have my screen replaced my phone speaker worked fineI was on my phone up until the time that I came into your store with not problemsIf it is working prior to coming into your store then afterwards the speaker is not working correctly then obviously the problem is in the quality of your workFrom the complaints on the Revdex.com to [redacted] which states you moved but you never did to the news articles on channel news this is not the first time nor am I the first customer that has had problems with getting one issue fixed at this location and coming out with a whole new batch of problemsThis person is obviously not qualified to work on phones or troubleshooting issues

Company states: She cracked her screen and brought it in for a screen replacement. I part all of the parts back that she brought with her old phone. I did this all in front of her. I advised her that the speakers may have an issue. I only did what she asked me to do which was replace the screen. She... did tell me that the volume was low on her speaker. I told her that there is a soft reset that she can do. After the soft reset was sent, she still had the same problem according to her. I showed it to her that physically there is nothing wrong. Neither of us knew that the speaker was the problem but I even offered to to cover half the cost for the speaker. I was not even going to charge for labor. So we are not going to reimburse. We normally charge a lot more than the $15. But she walked away and was very rude and I tried to cooperate with her. I did not mind helping her but she started accusing us of breaking the speakers. We tried to work with her.

I am rejecting this response because: The business is giving information on their partI'm reading that they're saying that my laptop did not power since before they had it in their possession which is not trueWhen my boyfriend dropped off my laptop for the screen to be repaired, the customer rep powered on the lap topWhen I picked up my laptop and paid for the repair, I was told that since we did not leave the charger with them they could not check to see if it powered onI was told to go home and charge it for a couple of hours in which I didMy lap top never powered on My question to the business is how can you call yourself repairing the lap top screen if you were never able to check it by powering it on? Does not make any sense to me and I do not believe that this business is even licensedI did my research and found out that this place has multiple complaints and was even investigated and reported on the news for a similar complaintI believe that this place should be shut down but the least they can do is give me my refundSince I can't power my lap top on, I can't even verify if the screen is fixedFor all I know, the costs to repair the damage they made may even exceed what I paid them! If the business chooses to not grant my request, I will be sure to take further action and bring them to court if necessary

Business states that consumer brought a laptop( that was not turning on from the beginning) that needed a screen replacement. Consumer was given an option of having a diagnostic done which she declined. Business went ahead and provided a free diagnostic afterwards and concluded her charging port was...

not functioning. Consumer failed to provide the charger from the beginning and was now adamant that the business absorb the repair cost. Business believes that they have provided the services that they were paid for and even provided consumer a free diagnostic check. Consumer's request for a refund is denied.

Company states: She cracked her screen and brought it in for a screen replacement. I part all of the parts back that she brought with her old phone. I did this all in front of her. I advised her that the speakers may have an issue. I only did what she asked me to do which was replace the screen. She...

did tell me that the volume was low on her speaker. I told her that there is a soft reset that she can do. After the soft reset was sent, she still had the same problem according to her. I showed it to her that physically there is nothing wrong. Neither of us knew that the speaker was the problem but I even offered to to cover half the cost for the speaker. I was not even going to charge for labor. So we are not going to reimburse. We normally charge a lot more than the $15. But she walked away and was very rude and I tried to cooperate with her. I did not mind helping her but she started accusing us of breaking the speakers. We tried to work with her.

I am rejecting this response because: The man never told me that my speaker may not work by replacing a screen. If that is the case then why was the speaker never tested upon giving back the phone? When I came back and told you that it was not working you never suggested a hard reset. I did that on my own while I waiting for a "signal" to be sent to my phone to "recalibrate" the speaker. When I came into the store to have my screen replaced my phone speaker worked fine. I was on my phone up until the time that I came into your store with not problems. If it is working prior to coming into your store then afterwards the speaker is not working correctly then obviously the problem is in the quality of your work. From the complaints on the Revdex.com to [redacted] which states you moved but you never did to the news articles on channel 10 news this is not the first time nor am I the first customer that has had problems with getting one issue fixed at this location and coming out with a whole new batch of problems. This person is obviously not qualified to work on phones or troubleshooting issues.

Review: I purchased an A9 chip for my iphone 6 plus and when I turned in my phone for them to work on it, they closed down and did not return my device. first of all; I purchased the chip around February or March and didn't receive the chip until 3 months later so that's an issue especially since he said my chip would be at the establishment 2 weeks after I ordered it. secondly; once I turned in the device I was told from [redacted] that my phone would be ready for pick up 2 weeks after. I called after the two weeks and he said it wasn't ready yet, I called every week for about a month or two until they shut down. I did not get called informing me about them shutting down or how I would get my device back, I had to talk to the business next door to figure out what happened to the business.Desired Settlement: I either need my "16 GB Iphone 6 plus" back or the $700 that the phone is worth. in addition; I need a refund for the $129 A9 chip I purchased through Central Wireless. I have documents for my purchases and demand a refund or a finished product.

Review: Based on the good review below, I decided to try this place to replace the shattered screen on my Samsung S3. He was positive he could repair it within the hour for $129 (a little higher than posted on his Craigslist ad but I did not complain). I should have been concerned when the repair guy pulled out a "salvaged" screen from someone else's phone but I needed a working phone right away so I agreed to it. When my husband called after one hour to check if it was done, he was told it would be a little longer but that we needed to buy a new battery for $25 and pay him an additional $25 to clean up the interior of the phone due to moisture damage. So after a total of $191, we picked up my phone 1.5 hours later. He could not get it to stay turned on but told us it was because we needed to let the phone charge for several hours. We took it home, charged it for 8 hours and had the same problem where it would try to cut on but then shut off soon after. My husband called the next day to complain that the phone was not working and he told us to bring it down and he would perform a diagnostic test on it and get it fixed but he did caution us that he would only refund us the cost of the parts and not his labor if he could not fix it. My husband called for the next 2 days asking for status. He finally admitted that he did not know what was wrong with it and that it must have been water damaged. I explained that the phone worked properly up until I dropped it on the sidewalk. He offered my husband $80 back at first for the parts which was not acceptable since it was not a new part but a recycled part and then he rescinded his offer for any refund. Bottom line is this guy "talks a good talk but overcommits and under delivers", uses recycled parts but charges for new parts and does not appear to know what he is doing (e.g. performs a diagnostic test but can't tell us what that showed).

Product_Or_Service: Samsung S3Desired Settlement: DesiredSettlementID: Refund

My old phone returned as well as a refund of more than $80 since the replacement screen was not a new part but a recycled one.

Review: So from the vary beginning of march I call him and tell him how much to fix my cracked lcd he says "$179 thats it" so I said "ok cool." Then when I go down there he says its guna be $210 and that includes the 1 year warranty and also the labor work which is $15. So I say ok thats fine and I leave a deposit down so he can start working on it which was $60. But then I come back towards the end of the month, I come and have the rest of the money for the phone to be fixed and paid off hoping he has it done already but no he tells me hey man I gotta tell you something, I say yeah whats up and he says so I found out your wifi antena is broken and your service antena is broken plus your home button us broken so its guna be like $40 more to fix it and ill fix your button for free but the thing is how could my button be broken wen it was working fine before I gave it to hime same as my service and same as my wifi because people would call me when my lcd was broken so that was a lie and my button now is missing parts so thats tells me he lost it while he was fixing it and when he broke it not me plus to top it off he loses my sims card and trys to lie to me and tell me no man you took it with you I remember so then he tells me hey my buddy at metro will give you a free one and I say ok let me go see while the guy at metro never herd of tthis guy and chargers me for a new sims card so im just really upset because nobody wants to help me out with this situation and he just yelled at me when I went back saying get out of my store go find someone else to fix it for you. Please help me out this is not professional and I want my money back for the stuff they broke and charged me for it.Desired Settlement: I would like the guy to fix the problem he made and I want my money back I dont think they deserve any cent from me or if not that just a full refund.

Business

Response:

Business states they provided services(at a negotiated cost) paid for by customer and even provided him with a free home button because customer could not afford it at the time. After 5 months customer comes back asking for a replacement home button at no cost to him. That was not acceptable to the business. Business is willing to replace home button but at cost to customer.

Consumer

Response:

I am rejecting this response because: I did some research and when he chargered me for the fixes on my phone this items that he charged me where impossible to be broken by a fall plus I could recieve calls and texts when my screen went black and I have a copy of a conversation with a professional and its right here.

Business

Response:

We replaced the lcd.

Customer cannot come back six months later and fix the home button(that he got for free).

Consumer

Response:

I am rejecting this response because: my button wasnt broken in the first place and I knew that because I could hold the button and the phone would respond plus they charged me for more than a screen they charged me for a broken antena and ik it wasnt broken so all I want is my money back from the items he charged me and if I can I just want everything back because tbis was a crappy job anyway im not coming back because of the botton im mainly coming back because this isnt right how they did things not professional at all.

Review: On 12/12/2014 my boyfriend brought my lap top at Central Wireless because he wanted to get my lap top screen repaired for Christmas. He was promised that the lap top would be repaired before Christmas. Weeks went by and the lap top was still not fixed. On 01/12/2015, my boyfriend got a call from a representative of the shop telling him that my lap top was ready. I went into the shop and paid $128.58 for the services. The Rep. there told me that he verified that the lap top powered on when it was brought into the shop before the screen was replaced but he said that he was unable to check it before me leaving with it because we did not leave the charger with him. He told me it should be fine and to charge it when I get home. So, I took his word for it and took my lap top back and went home. When I got home, I put the lap top on the charger and after an hour it still would not power on. My boyfriend and I brought it back in the shop and the representative told us that there may have been an issue that occurred while replacing the screen. He said that he would have his technician take a look at it and if it was their fault, he said they would repair it at no cost to us. This time I left my name and phone number with them and asked them to call me with an update. Weeks had went by and we still heard no update so my boyfriend stopped by their store and the rep. told him that he had to order a part from China. Weeks went by again and still no update. My boyfriend stopped by the store again and the Rep there said that the part had arrived but he wanted to repair the lap top with my boyfriend and I both present and he also said it would cost us another $45. It had been about two months and I never received a call for an update and they were trying to charge us more money. On 03/24/15 I went in the shop and the Rep was very defensive and tried arguing with me saying it was not there fault and we had to pay. He yelled at me telling me to just take the lap top leaving us with it broken and us out of $128.Desired Settlement: My lap top was in working condition and powered on just fine before we brought it to Central Wireless. Since then, we have not been able to power it on. I'm not even sure if the screen is legit. I would like a full refund of $128.58.

Business

Response:

Business states that consumer brought a laptop( that was not turning on from the beginning) that needed a screen replacement. Consumer was given an option of having a diagnostic done which she declined. Business went ahead and provided a free diagnostic afterwards and concluded her charging port was not functioning. Consumer failed to provide the charger from the beginning and was now adamant that the business absorb the repair cost. Business believes that they have provided the services that they were paid for and even provided consumer a free diagnostic check. Consumer's request for a refund is denied.

Consumer

Response:

I am rejecting this response because: The business is giving false information on their part. I'm reading that they're saying that my laptop did not power since before they had it in their possession which is not true. When my boyfriend dropped off my laptop for the screen to be repaired, the customer rep powered on the lap top. When I picked up my laptop and paid for the repair, I was told that since we did not leave the charger with them they could not check to see if it powered on. I was told to go home and charge it for a couple of hours in which I did. My lap top never powered on. My question to the business is how can you call yourself repairing the lap top screen if you were never able to check it by powering it on? Does not make any sense to me and I do not believe that this business is even licensed. I did my research and found out that this place has multiple complaints and was even investigated and reported on the news for a similar complaint. I believe that this place should be shut down but the least they can do is give me my refund. Since I can't power my lap top on, I can't even verify if the screen is fixed. For all I know, the costs to repair the damage they made may even exceed what I paid them! If the business chooses to not grant my request, I will be sure to take further action and bring them to court if necessary.

Review: On May 5, 2014 I walked into this business with my laptop looking to have four issues taken care of. I have as a witness to this my mother, Ms. [redacted]. The person who was the only person working was [redacted], as he called himself. He said he would take care of the problem for $75.00. I agreed to the price. I then asked him if he knew any editors. He said he worked for one that was famous and who worked for the [redacted]. I asked him how much he charged and he said $257.00. He wanted the money in cash and upfront. Unfortunately, I agreed and said I would give him the cash tomorrow when I pick up my laptop. I also asked for the name of his editor and he said he would call me. The next day arrived and I paid $110.00 for the laptop since [redacted] said that it had three viruses and gave him the cash. I asked when the editor would call and [redacted] said there would be no call. He did not provide a name either. When I got home I found out that the computer was not fixed. I told him this and he refused to fix it. We talked every two weeks about the editing. The last time was the 7th of August of 2014 that we talked he told me that the editor had quit the [redacted] and would not return [redacted]s calls. I told him again about the computer and that I wanted all my money back. It's been three months. He got upset and said to take him to court. I said I would and hung up on him. I paid for the laptop by my ATM card and cash for the editing.Desired Settlement: I want the entire $367.00 or I will go further.

Business

Response:

Company states: The laptop is non-refundable. We are awaiting the check from the editor for the refund.

Consumer

Response:

Sorry that I didn't respond sooner. I was filled with fear with my dealings with [redacted] and that was why I wasn't careful. I reject the idea that we resolved all this. The only resolution is all my money back. I wanted him to fix four items: 1) My laptop doesn't burn information well 2) I wanted to remove a dialog balloon and box 3) I wanted my indentation set at 5 spaces 4) I wanted to know if I needed a new laptop.

Review: I took my phone into Central Wireless because I had a cracked screen. The phone worked fine prior to the taking my phone in I just did not have a whole screen. Upon arrival he stated it would be about 20 minuets and I was fine with that. He replaced my screen and I went back to work. I checked the camera and the touch feature on the screen but I realized that suddenly the speaker on my phone where I listen was very low, I could only hear regularly if I used a headset or bluetooth to hear. I took the phone back the very next day during my lunch break and the person that originally fixed my phone was there. I told him my problem and he just looked at my phone with a blank stare, he did not test the phone out or try to take it apart. Instead he just slid my screen back and forth with his finger. He got my phone number and said that he would "send a signal to my phone" to calibrate my speaker and he would be prior to sending this "signal" which he never did. He said "they" sent a signal.(Mind you he does not work for [redacted] or my cell phone carrier so who is "they". (I worked for a cell phone company this is the first time I have heard of "sending a signal to calibrate a speaker). I spoke to an [redacted] Rep and that is not even possible. It sounded really fishy but I had to get back to work and if this "signal" did not "calibrate" my speaker I would be back after work. I was not surprised when it did not work. I went back to the store and he finally took my phone apart, touched the speaker and attempted to make a call. Its an obvious difference in the quality of the speaker as well as the volume. He came back and said this is something I did when I dropped the phone. When I dropped the phone the parts were compressed and when he took it apart they weren't. Even though the speaker worked perfectly prior to him taking it apart it just had a cracked screen. He never attempted to fix a problem that was obvious that he messed up. He refuses to take responsibility for further damaging my phone.Desired Settlement: I would like to be reimbursed for the damage that he did to my phone. I had to take the phone somewhere else to be fixed. If it was not for his lack of knowledge of phones and unprofessionalism I would not be paying twice for something that should have been done correctly the first time.

Business

Response:

Company states: She cracked her screen and brought it in for a screen replacement. I part all of the parts back that she brought with her old phone. I did this all in front of her. I advised her that the speakers may have an issue. I only did what she asked me to do which was replace the screen. She did tell me that the volume was low on her speaker. I told her that there is a soft reset that she can do. After the soft reset was sent, she still had the same problem according to her. I showed it to her that physically there is nothing wrong. Neither of us knew that the speaker was the problem but I even offered to to cover half the cost for the speaker. I was not even going to charge for labor. So we are not going to reimburse. We normally charge a lot more than the $15. But she walked away and was very rude and I tried to cooperate with her. I did not mind helping her but she started accusing us of breaking the speakers. We tried to work with her.

Consumer

Response:

I am rejecting this response because: The man never told me that my speaker may not work by replacing a screen. If that is the case then why was the speaker never tested upon giving back the phone? When I came back and told you that it was not working you never suggested a hard reset. I did that on my own while I waiting for a "signal" to be sent to my phone to "recalibrate" the speaker. When I came into the store to have my screen replaced my phone speaker worked fine. I was on my phone up until the time that I came into your store with not problems. If it is working prior to coming into your store then afterwards the speaker is not working correctly then obviously the problem is in the quality of your work. From the complaints on the Revdex.com to [redacted] which states you moved but you never did to the news articles on channel 10 news this is not the first time nor am I the first customer that has had problems with getting one issue fixed at this location and coming out with a whole new batch of problems. This person is obviously not qualified to work on phones or troubleshooting issues.

Review: I purchased an LCD for a galaxy s4 from them. I was told it was new. At the store he didn't let me see it until I payed for it, but he showed it to me. Once I got home and open the package, I notice that it was a used part and the screen was broken. I immediately went back to let him know, and to get another one that was not broken. As soon as I walked in he said that there was no refunds. I told him that I did not want my money I just needed that part exchanged to a new one. That it was used and broken. He said no that it was not like that when he gave it to me. He took out another one that was also broken and he still did not want to change my part. they where customers in the store and I took witnesses. Yesterday, July 23, 2014, I went back to see if they would be able to help me again and he would not even let me talk. he was doing hand movements and telling me to leave. I call the Sacramento Police Station on [redacted], but they told me that they can't send an officer down for that.Desired Settlement: I would like a refund for my $100 dollars or my part replaced.

Review: On may 12.2014.I dropped my phone off at central wireless to have my phone flashed to net 10.Thegentleman working told it would be ready the following day .I paid for the service.The following. day I went to central to pick up my phone"the my informed. me it would be a few f.I was patiently waiting or 3hrs.within this 3hrs.thegentleman had cancelled my previous servicewith [redacted] transferred my nmber to net 10.I didnot have service from my provider anylonger.after 2hrs c.fI grntelman informed me that the t. Had been on my phone and that he couldntfigure out why it wasnt working and that he had done his part of flashing the phone and he was really helping me out and it not his fault then phone wouldnt work and basically he was doing me a favor at this point I no longer had service with any cell phone company any no phone.I told the gentleman to can cell the service because he coulnt connect and then net ten called and told him the phone couldnt have service because it was still on [redacted] service I told him after hearing this from net 10 that my phone was still on [redacted] ,proved to me he never flased my phone at all ,he had lied and breached our contract I told him I .would just take my phone the way it was.He told me he wasnt gonna return my phone and I could call the cops,he didnt care,I told him I would resolve this legally and left the store with no phone and no service.Desired Settlement: My phone returned and a refund for him not providing me with what hewas supposed to do he dint do anything but lied to me about the whole situation of flashing the phone.

Business

Response:

I would like to give the customer her phone back and not charge her for the services

Business

Response:

I would like to give the customer her phone back and not charge her for the services

Consumer

Response:

Consumer states that she went to get her phone and not only is it not flashed but she was also charged for the services. She would like her money back.

Business

Response:

Company states that the consumer came and got her phone and it was flashed. The consumer did not pay the company for the first month service and that is why her account was suspended.

Consumer

Response:

I am rejecting this response because: When the company did not flash my phone I did not want their service anymore. If phone would have been flashed it would have got service. He never flashed my phone.