I provide an upstanding, professional and above average service to all my clientsI do not *push [redacted] people into making decisions that they would not otherwise makeAs I do with EVERY new client, at the end of each massage I offer the individual the opportunity to receive their second massage at a discounted rateSpecifically, $off an $dollar massage if they wish to pay for it at that timeHowever, for the discount there are two stipulations: 1) No refunds on a prepay, and 2) there is a month period in which to use the prepay, otherwise it gets absorbedThis was fully explained to this individual and I would have stopped the transaction on the spot if there was a concern.In this case, this individual waited for a year and called the prepay a "credit" to his account, which it was never intended to beIt is not a credit, it is a prepay with an expiration dateI suppose I could have contacted this individual as the 3-months neared, however, this is not my dutyI am very sorry, but an entire year is months beyond the expiration date of the prepay indicates that the prepay has expiredI have received an insulting email from this individual when he didn't get his way, criticizing the way that I do business, and that "he's not sure this would fly in the real world" and intimated that my practice is shady, when in fact there were no shades at allEverything was out in the lightThis report to Revdex.com is simply another attempt to get his own way.I am very sorry for any confusion about the agreement, and that this individual doesn't remember the conversation, but I stand my groundI explained absolutely everything to this person in a very fair and professional manner, as I would any of my clientsI refuse to refund this individual's $dollarsIt is he who broke his agreement, not meHowever, I do promise to mark his record as DNC (Do Not Contact), and I promise never to bother this individual again with any further communications from my officeThis I absolutely can and will do out of respect for our business relationship.Kind regards, [redacted] ProActive Therapeutic Massage
I provide an upstanding, professional and above average service to all my clients. I do not *push* people into making decisions that they would not otherwise make. As I do with EVERY new client, at the end of each massage I offer the individual the opportunity to receive their second massage at a...
discounted rate. Specifically, $20 off an $85 dollar massage if they wish to pay for it at that time. However, for the discount there are two stipulations: 1) No refunds on a prepay, and 2) there is a 3 month period in which to use the prepay, otherwise it gets absorbed. This was fully explained to this individual and I would have stopped the transaction on the spot if there was a concern.In this case, this individual waited for a year and called the prepay a "credit" to his account, which it was never intended to be. It is not a credit, it is a prepay with an expiration date. I suppose I could have contacted this individual as the 3-months neared, however, this is not my duty. I am very sorry, but an entire year is 9 months beyond the expiration date of the prepay indicates that the prepay has expired. I have received an insulting email from this individual when he didn't get his way, criticizing the way that I do business, and that "he's not sure this would fly in the real world" and intimated that my practice is shady, when in fact there were no shades at all. Everything was out in the light. This report to Revdex.com is simply another attempt to get his own way.I am very sorry for any confusion about the agreement, and that this individual doesn't remember the conversation, but I stand my ground. I explained absolutely everything to this person in a very fair and professional manner, as I would any of my clients. I refuse to refund this individual's $65 dollars. It is he who broke his agreement, not me. However, I do promise to mark his record as DNC (Do Not Contact), and I promise never to bother this individual again with any further communications from my office. This I absolutely can and will do out of respect for our business relationship.Kind regards,
[redacted]ProActive Therapeutic Massage
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Please consider this complaint closed.I agree that the business policies were present. I do not recall what was said and I waited too long to request services. And no credit will be considered by the business for future services. I was stupid for prepaying. Again, my mistake. Thank you for your time and consideration.
Regards,
Louie Fratini
I run a reputable medical massage practice out of an office at Thomas & Central in Phoenix, AZ. I specialize in deep tissue massage. In practice for 8 years. I care very much about my clients. More than anyone will...
know. As to the "pain" that I caused [redacted] from "extreme pressure", here is her first email response to me sent 2/13/2016 when I sent her a follow-up email after their first deep tissue massage asking "How are you feeling today?" She said, "Hi Harrison! I wasn't as sore as I thought I would be. I know it's definitely improved...looking forward to next treatment! Thank you for checking in. Have a great day! [redacted]" And here is [redacted]s request for her money back sent March 5th indicating no blame to me: " “Hi Harrison! It's [redacted]. I've been doing some research & I'm pretty sure my main problem with my shoulders/arm pain and numbness in my hand is due to a medical condition called Cervical radiculopathy. I'm going to make an appointment on Monday with an Orthopaedist specialist. I've shown no improvement since our two sessions and don't think it's a question of what you're doing right or wrong, but more a medical issue that can't be fixed with massage.” I offer my clients discounted sessions with the stipulation that there are no refunds on a Prepay and you have 3 months to use it. Because I have had this exact same problem with others, I now have a legal Cancellation Policy which also covers Prepays (See attached), which I verbally review with new clients. I even use my index finger to point to the words on the agreement as I did with [redacted] I have been kind, dignified and professional to [redacted] in my interactions with her. I said to her that if she'd like to read her signed Policy, she could view it online or I could send it to her, which I did on March 8th 2016. She has sent me long, emotional and insulting emails in response. I am standing by ProActive Therapeutic Massage's Cancellation Policy. It clearly states: NO REFUNDS ON A PREPAY.
I provide an upstanding, professional and above average service to all my clientsI do not *push [redacted] people into making decisions that they would not otherwise makeAs I do with EVERY new client, at the end of each massage I offer the individual the opportunity to receive their second massage at a discounted rateSpecifically, $off an $dollar massage if they wish to pay for it at that timeHowever, for the discount there are two stipulations: 1) No refunds on a prepay, and 2) there is a month period in which to use the prepay, otherwise it gets absorbedThis was fully explained to this individual and I would have stopped the transaction on the spot if there was a concern.In this case, this individual waited for a year and called the prepay a "credit" to his account, which it was never intended to beIt is not a credit, it is a prepay with an expiration dateI suppose I could have contacted this individual as the 3-months neared, however, this is not my dutyI am very sorry, but an entire year is months beyond the expiration date of the prepay indicates that the prepay has expiredI have received an insulting email from this individual when he didn't get his way, criticizing the way that I do business, and that "he's not sure this would fly in the real world" and intimated that my practice is shady, when in fact there were no shades at allEverything was out in the lightThis report to Revdex.com is simply another attempt to get his own way.I am very sorry for any confusion about the agreement, and that this individual doesn't remember the conversation, but I stand my groundI explained absolutely everything to this person in a very fair and professional manner, as I would any of my clientsI refuse to refund this individual's $dollarsIt is he who broke his agreement, not meHowever, I do promise to mark his record as DNC (Do Not Contact), and I promise never to bother this individual again with any further communications from my officeThis I absolutely can and will do out of respect for our business relationship.Kind regards, [redacted] ProActive Therapeutic Massage
I provide an upstanding, professional and above average service to all my clients. I do not *push* people into making decisions that they would not otherwise make. As I do with EVERY new client, at the end of each massage I offer the individual the opportunity to receive their second massage at a...
discounted rate. Specifically, $20 off an $85 dollar massage if they wish to pay for it at that time. However, for the discount there are two stipulations: 1) No refunds on a prepay, and 2) there is a 3 month period in which to use the prepay, otherwise it gets absorbed. This was fully explained to this individual and I would have stopped the transaction on the spot if there was a concern.In this case, this individual waited for a year and called the prepay a "credit" to his account, which it was never intended to be. It is not a credit, it is a prepay with an expiration date. I suppose I could have contacted this individual as the 3-months neared, however, this is not my duty. I am very sorry, but an entire year is 9 months beyond the expiration date of the prepay indicates that the prepay has expired. I have received an insulting email from this individual when he didn't get his way, criticizing the way that I do business, and that "he's not sure this would fly in the real world" and intimated that my practice is shady, when in fact there were no shades at all. Everything was out in the light. This report to Revdex.com is simply another attempt to get his own way.I am very sorry for any confusion about the agreement, and that this individual doesn't remember the conversation, but I stand my ground. I explained absolutely everything to this person in a very fair and professional manner, as I would any of my clients. I refuse to refund this individual's $65 dollars. It is he who broke his agreement, not me. However, I do promise to mark his record as DNC (Do Not Contact), and I promise never to bother this individual again with any further communications from my office. This I absolutely can and will do out of respect for our business relationship.Kind regards,
[redacted]ProActive Therapeutic Massage
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Please consider this complaint closed.I agree that the business policies were present. I do not recall what was said and I waited too long to request services. And no credit will be considered by the business for future services. I was stupid for prepaying. Again, my mistake. Thank you for your time and consideration.
Regards,
Louie Fratini
I run a reputable medical massage practice out of an office at Thomas & Central in Phoenix, AZ. I specialize in deep tissue massage. In practice for 8 years. I care very much about my clients. More than anyone will...
know. As to the "pain" that I caused [redacted] from "extreme pressure", here is her first email response to me sent 2/13/2016 when I sent her a follow-up email after their first deep tissue massage asking "How are you feeling today?" She said, "Hi Harrison! I wasn't as sore as I thought I would be. I know it's definitely improved...looking forward to next treatment! Thank you for checking in. Have a great day! [redacted]" And here is [redacted]s request for her money back sent March 5th indicating no blame to me: " “Hi Harrison! It's [redacted]. I've been doing some research & I'm pretty sure my main problem with my shoulders/arm pain and numbness in my hand is due to a medical condition called Cervical radiculopathy. I'm going to make an appointment on Monday with an Orthopaedist specialist. I've shown no improvement since our two sessions and don't think it's a question of what you're doing right or wrong, but more a medical issue that can't be fixed with massage.” I offer my clients discounted sessions with the stipulation that there are no refunds on a Prepay and you have 3 months to use it. Because I have had this exact same problem with others, I now have a legal Cancellation Policy which also covers Prepays (See attached), which I verbally review with new clients. I even use my index finger to point to the words on the agreement as I did with [redacted] I have been kind, dignified and professional to [redacted] in my interactions with her. I said to her that if she'd like to read her signed Policy, she could view it online or I could send it to her, which I did on March 8th 2016. She has sent me long, emotional and insulting emails in response. I am standing by ProActive Therapeutic Massage's Cancellation Policy. It clearly states: NO REFUNDS ON A PREPAY.