Dear [redacted] :I am responding to your letter dated September 11, in reference to ID [redacted] The complainant states that she did not notice the missing CDs until sometime after she had left the premisesDespite the fact that customers are able to watch every step of the process and all services are performed within plain view of all customers, she stated to me that she never specifically saw any employee take her CD folioI have spoken to my manager and employees about the purported incident and find the allegation to be false, as I attempted to explain in good faith to the customerCentralwood Carwash has been providing excellent customer care and service to the community for more than three decades and we do so with the utmost in professionalism and respect of our customers.Kindest Regards, Paul E
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have a statement of a person that used that carwash and his system broke her mirror on the same side as the damage to my car The system broker her mirror and the owner offered to pay and did get the mirror ordered and paid also for the installation of the new mirror This proves his system does and can cause damage to vehiclesThe damage to the other persons car happened approx a month before my damage I received quote for repairs and it is less than We can resolve this and it al go awayIf not I am prepared to take legal steps as my next recourse Regards, [redacted]
Dear [redacted] :I am responding to your letter dated September 11, in reference to ID [redacted] The complainant states that she did not notice the missing CDs until sometime after she had left the premisesDespite the fact that customers are able to watch every step of the process and all services are performed within plain view of all customers, she stated to me that she never specifically saw any employee take her CD folioI have spoken to my manager and employees about the purported incident and find the allegation to be false, as I attempted to explain in good faith to the customerCentralwood Carwash has been providing excellent customer care and service to the community for more than three decades and we do so with the utmost in professionalism and respect of our customers.Kindest Regards, Paul E
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have a statement of a person that used that carwash and his system broke her mirror on the same side as the damage to my car The system broker her mirror and the owner offered to pay and did get the mirror ordered and paid also for the installation of the new mirror This proves his system does and can cause damage to vehiclesThe damage to the other persons car happened approx a month before my damage I received quote for repairs and it is less than We can resolve this and it al go awayIf not I am prepared to take legal steps as my next recourse Regards, [redacted]