Centralwest Construction

Review: [redacted] and CentralWest was hired to install Shutters but did not install bottom frame causing damage to window sill.

Kevin Lam and CentralWest was hired to install Shutters but did not install the bottom frame of the shutters causing damage to window sill. Instead it is resting on the window sill. The shutter is rubbing against the window sill causing the paint to rub off. My neighbor has the same shutters and his was installed with bottom frame. When I enquired about the bottom frame, [redacted] response was that it looks better on the window sill. I informed him that I asked for the same shutters as my neighbor who purchased from him as well. [redacted] became irritated and wanted to charge me $500 plus labor for the bottom frame which should have been installed with my shutters in the first place. I also requested for touch up paint which was never delivered.

I have contacted other shutter companies and they all told me that every shutter includes the bottom frame unless specifically requested by the customer that they did not want the bottom frame.Desired Settlement: I would like to get what I paid for. All the shutters should have a bottom frame and should not be resting on my window sill and damaging it. I would also like touchup paint as requested.

Business

Response:

Business' Initial Response

The staff who ordered these shutters forgot to order the bottom pieces. I personally went to his house to see what was wrong, and apologized for the mistake. We offered the customer a partial refund, which he accepted and signed a release form stating he was satisfied.

Consumer's Final Response

Since the design that was ordered didn't fit, they offered to re-order. I didn't want to deal with the hassle and delay. So, they offered a partial refund of what was paid. I accepted it and signed off. They were very apologetic. I am happy they owned up to their mistake and made things right.