Hello, my name is Charlie M[redacted] and I am the employee who helped this customer. He was in a huge rush and even though I told him multiple times if he didn't want to pay what we were charging him he should take his business to a [redacted] retail store as that was the only place in town who could...
possibly charge him less. He complained about the cost over and over and I told him I don't know what the price the [redacted] store would charge him but he was insiting it was smaller than it was ( I measured the length width and height twice) and that he could get a price better over at the [redacted] store (like somehow they would have different measurements than me). I told him he should go over there as he was so obviously unhappy but he said his items were too heavy and hard to move to do that and didn't want to waste any more of his time (while causing a scene and disturbing my other customers as well as myself and wasting my time and my others customers time, though I never for a second acted unprofessionally or less than polite to him as I can understand that it is expensive to ship items out of Hawaii)... Everything is expensive in hawaii) and I sincerely doubt that his claim has any validity to it even if that wasn't the case. He was a problem customer who was rude, swore, and insulted me but I provided the best serivce available and he wouldn't have even saved that much money if he was being truthfull about everything. It is weird he never came to talk or even call us prior to filing the complaint. I guess that is because he knows he has no valid complaint in my opinion, in fact I resent having to explain myself to a third party after fully dealing with him. I would kindly ask you to dismiss this case/complaint with predjuidice against the complaintant if there is such a thing. I would be happy to answer any questions at work [redacted] or you can even call me at my own person cell number at [redacted]. Thank you very much for your time, I am sorry this has been a bother to you as well as myself and wish you only the happiest of holiday seasons.
Charlie M[redacted] of Hawaii Mail Box Service
[redacted]
Complaint: [redacted]
I am rejecting this response because: The response is full of lies. I never raised my voice, swore, or even saw another customer while doing business in the store. If in fact I had done what is claimed here, this business would have asked me to leave the store. They never did. The fact that they did business with me suggests that I was never out of line. Had I actually done what this response says I did, and this store did business with me in spite of such reprehensible behavior, then I believe that this would make my point. It would suggest that their inordinate profit was the most important thing to them, and that it was a ridiculously large enough profit to put up with a customer whose behavior I do not recognize.My complaint is simple, and it stands from the first allegation. The business model is fraudulent, and that is the source of my complaint. This store purports to be an approved [redacted] outlet, yet it uses a table of costs more than 40% greater than [redacted]. And they would not explain that to me, denying that they were using what could only be usurious rates. My original complaint stands. This is certainly deception if not outright fraud. Ask yourselves, Revdex.com, if any of you would actually do business which consists of dropping off a sealed parcel to be picked up by [redacted] 90 minutes later for a greater than 40 percent markup over [redacted] rates. Of course you would not; no one would.
Sincerely,
[redacted]
Hello, my name is Charlie M[redacted] and I am the employee who helped this customer. He was in a huge rush and even though I told him multiple times if he didn't want to pay what we were charging him he should take his business to a [redacted] retail store as that was the only place in town who could...
possibly charge him less. He complained about the cost over and over and I told him I don't know what the price the [redacted] store would charge him but he was insiting it was smaller than it was ( I measured the length width and height twice) and that he could get a price better over at the [redacted] store (like somehow they would have different measurements than me). I told him he should go over there as he was so obviously unhappy but he said his items were too heavy and hard to move to do that and didn't want to waste any more of his time (while causing a scene and disturbing my other customers as well as myself and wasting my time and my others customers time, though I never for a second acted unprofessionally or less than polite to him as I can understand that it is expensive to ship items out of Hawaii)... Everything is expensive in hawaii) and I sincerely doubt that his claim has any validity to it even if that wasn't the case. He was a problem customer who was rude, swore, and insulted me but I provided the best serivce available and he wouldn't have even saved that much money if he was being truthfull about everything. It is weird he never came to talk or even call us prior to filing the complaint. I guess that is because he knows he has no valid complaint in my opinion, in fact I resent having to explain myself to a third party after fully dealing with him. I would kindly ask you to dismiss this case/complaint with predjuidice against the complaintant if there is such a thing. I would be happy to answer any questions at work [redacted] or you can even call me at my own person cell number at [redacted]. Thank you very much for your time, I am sorry this has been a bother to you as well as myself and wish you only the happiest of holiday seasons.
Charlie M[redacted] of Hawaii Mail Box Service
[redacted]
Complaint: [redacted]
I am rejecting this response because: The response is full of lies. I never raised my voice, swore, or even saw another customer while doing business in the store. If in fact I had done what is claimed here, this business would have asked me to leave the store. They never did. The fact that they did business with me suggests that I was never out of line. Had I actually done what this response says I did, and this store did business with me in spite of such reprehensible behavior, then I believe that this would make my point. It would suggest that their inordinate profit was the most important thing to them, and that it was a ridiculously large enough profit to put up with a customer whose behavior I do not recognize.My complaint is simple, and it stands from the first allegation. The business model is fraudulent, and that is the source of my complaint. This store purports to be an approved [redacted] outlet, yet it uses a table of costs more than 40% greater than [redacted]. And they would not explain that to me, denying that they were using what could only be usurious rates. My original complaint stands. This is certainly deception if not outright fraud. Ask yourselves, Revdex.com, if any of you would actually do business which consists of dropping off a sealed parcel to be picked up by [redacted] 90 minutes later for a greater than 40 percent markup over [redacted] rates. Of course you would not; no one would.
Sincerely,
[redacted]