[A default letter is provided here which indicates your acceptance of ArbitrationIf you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID .11191606,and find that arbitration is necessarySincerely,
Business states "there were loans that [redacted] created and both were activeSo the payments we made them for were getting split up and going to a different accountBut we did meet with the [redacted] 's and there was a refund check issued to them
I am rejecting this response because: Courtesy Motors Claims are inaccurateCourtesy is very aware of our displeasure with the transaction and this was clearly and adamantly expressed upon signing the dealThis was also reiterated in the follow up call directly to [redacted] the ownerWe became exhausted with the lack of cooperation and accountability the dealership and GMC were willing to take for the mis-diagnosis of the cars malfunction and being inconvenienced without a vehicle for over weeks.Fortunately we are in a financial position to incur the the lose of registration fees and the difference in previous purchase price and trade in value we were offered we just had no further belief in good will negotiations would ensue so chose to close the dealUpon initial diagnosis of the malfunction the repair was not completed correctly and upon delivery of vehicle after repair the problem and unstable steering still existedAfter disclosing the issue we were advised by Courtesy to just drive vehicle as the steering issue is from air in a line and if we continue to drive it will correct itselfThat advise was inaccurate and was a safety concern for my family so we did not take the vehicle thankfully as Courtesy and GMC escalated the issue for further diagnosis for addl weeks and confirmed the initial repair and diagnosis/air in the line directive was incorrect We lost confidence in the safety of the vehicle due to the cavalier initial repair response and encouragement to take vehicle as is and complications in timeline to proper diagnose and resolve The steering wheel seized up and became undrivable while we were transporting kids for a school field trip and the thought of another mis-diagnosed issue after previous instructions was not a risk we were willing to take as it could have been a life or death matterIt was emotionally unsuitable to continue to operate the previous vehicle due to the chain of errors incorrect parts being replaced so we just chose to move on because we could however other customers may not be and this is valid information consumers should know from a customer service experience rather than a save face business replyOur dissatisfaction is well documented to Courtesy and GMC and in there is no recourse they can take to change our viewpoint and reality
I want to acknowledge receipt of this complaint. I will be out of the office until April 8, I will research and reply formally to this complaint when I return to the office.*** ***Aftersales Director
I am rejecting this response because:I am rejecting this response because: Pursuant to the information provided to me by the dealer (including paperwork) and my notes after my visits to the dealer site, the vehicle was in the shop times, and brake work was performed times (including rotors replacement)The first problem occurred a few days after I purchased the vehicleAfter each brake work I was experiencing the same brake issues after a day or two driving regardless of who was driving the vehicleAfter the last brake replacement (about 9,miles ago) the vehicle performs (so-so) well, with the detail that it is driven only in the city limit.Im asking the dealer why the vehicle was not fixed during the first 32,miles of operation, which made my driving experience miserable ( whiteout counting the unsafe conditions)If the issues with the brakes were a result of unadequate brake work performed by the dealer, the dealer need to take responsibility for that and compensate me for the time I was paying for unsafe and dangerous vehicle I wasn't able to enjoy If the brake issues were a result of manufacturing defect or design/engineering mistakes with this model, the dealer needs to disclose this and I'm going to use other means to ask Mercedes USA to take responsibility for that.I don't accept the statement that my driving habits were the reason for these brake problems Currently I have two vehicle, both of them with above 100,milesNever had issues with brakesOne of these vehicles is a sports roadster, which involves much aggressive drivingI can make the same statement for all vehicles I owed in the last years - never had issues with brakes; I can provide maintenance/ repair records for all of these vehicle.Last, as it was mentioned by the dealer, the vehicle hasn't have brake problems in the last 9,miles If bad driving was the reason for these brake issues, why the brakes perform well now, and were not working during the first 32,miles
Business states "there were 2 loans that [redacted] created and both were active. So the payments we made them for were getting split up and going to a different account. But we did meet with the [redacted]'s and there was a refund check issued to them
I am rejecting this response because: Courtesy Motors Claims are inaccurate. Courtesy is very aware of our displeasure with the transaction and this was clearly and adamantly expressed upon signing the deal. This was also reiterated in the follow up call directly to [redacted] the owner. We became exhausted with the lack of cooperation and accountability the dealership and GMC were willing to take for the mis-diagnosis of the cars malfunction and being inconvenienced without a vehicle for over 3 weeks.Fortunately we are in a financial position to incur the the lose of registration fees and the difference in previous purchase price and trade in value we were offered we just had no further belief in good will negotiations would ensue so chose to close the deal. Upon initial diagnosis of the malfunction the repair was not completed correctly and upon delivery of vehicle after repair the problem and unstable steering still existed. After disclosing the issue we were advised by Courtesy to just drive vehicle as the steering issue is from air in a line and if we continue to drive it will correct itself. That advise was inaccurate and was a safety concern for my family so we did not take the vehicle thankfully as Courtesy and GMC escalated the issue for further diagnosis for 2 addl weeks and confirmed the initial repair and diagnosis/air in the line directive was incorrect. We lost confidence in the safety of the vehicle due to the cavalier initial repair response and encouragement to take vehicle as is and complications in timeline to proper diagnose and resolve. The steering wheel seized up and became undrivable while we were transporting kids for a school field trip and the thought of another mis-diagnosed issue after previous instructions was not a risk we were willing to take as it could have been a life or death matter. It was emotionally unsuitable to continue to operate the previous vehicle due to the chain of errors incorrect parts being replaced so we just chose to move on because we could however other customers may not be and this is valid information consumers should know from a customer service experience rather than a save face business reply. Our dissatisfaction is well documented to Courtesy and GMC and in there is no recourse they can take to change our viewpoint and reality
[A default letter is provided here which indicates your acceptance of...
Arbitration. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID .11191606, , and find that arbitration is necessary. Sincerely,
Thank you for bringing this matter to our attention. The Client's vehicle was traded for a new vehicle under the manufacturer's Trade Assist Program in order to promote goodwill after a power steering pump replacement under the manufacturer's warranty. The process was speedy and they were able to...
take delivery of their new vehicle in early November and at the time they were happy with the exchange program and of course the vehicle. Thru follow up after the exchange we found that their position in regards to the exchange had changed in respect to the deal but since the issue here is the $389 we choose not to comment on the clients position in regards to the details of the deal and do not agree with the comments. Right before the end of the year (approximately 3 months after the exchange) we ere contact by the client demanding a refund for the registration fees that were paid months prior to the exchange on the vehicle that was turned in. We tried to explain that those fees go to the state of California so we can not rebate them since we are not the recipient of those fees but assured them that if the fees had not been paid the value of the vehicle they turned in would have had to had been adjusted down including the penalties that would have been imposed by the department of motor vehicles. We appreciate the opportunity of being of service to the client in assisting them in exchanging their vehicle with another they felt better about even though their original vehicle we repaired to the manufacturer's standards. Both the manufacturer and the dealer made heavy investments in making this exchange possible and there are no additional resources available to meet this latest demand almost two months later.Respectfully Submitted,Courtesy Automotive
Revdex.com:I have reviewed the response made by the consumer in reference to complaint ID .11191606, , and find that arbitration is necessary. Sincerely,
Thank you for bringing this complaint to our attention. For clarification purposes only, please note this vehicle was purchased before Courtesy Automotive Center opened for business in May of 2015, nevertheless, we are a Full Service Authorized Mercedes Benz Dealer. This vehicle has been in...
the shop for brake replacement and according to the client it's been over a year and 10,000 miles without needing brakes. Please keep in mind brakes of any automobile is a wear item and depending on the type and style of driving has a limited life cycle. The original breaks were worn out rather fast but the last two brake jobs have lasted normally of a year and more importantly over 10,000 miles. All brake jobs were at no cost to the client. Reading the clients notes, it is not clear as to what exactly is being requested since the vehicle is operating normally.
Revdex.com:I have reviewed the response made by the consumer in reference to complaint ID .11191606,and find that arbitration is necessarySincerely,
[A default letter is provided here which indicates your acceptance of ArbitrationIf you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID .11191606,and find that arbitration is necessarySincerely,
Business states "there were loans that [redacted] created and both were activeSo the payments we made them for were getting split up and going to a different accountBut we did meet with the [redacted] 's and there was a refund check issued to them
I am rejecting this response because: Courtesy Motors Claims are inaccurateCourtesy is very aware of our displeasure with the transaction and this was clearly and adamantly expressed upon signing the dealThis was also reiterated in the follow up call directly to [redacted] the ownerWe became exhausted with the lack of cooperation and accountability the dealership and GMC were willing to take for the mis-diagnosis of the cars malfunction and being inconvenienced without a vehicle for over weeks.Fortunately we are in a financial position to incur the the lose of registration fees and the difference in previous purchase price and trade in value we were offered we just had no further belief in good will negotiations would ensue so chose to close the dealUpon initial diagnosis of the malfunction the repair was not completed correctly and upon delivery of vehicle after repair the problem and unstable steering still existedAfter disclosing the issue we were advised by Courtesy to just drive vehicle as the steering issue is from air in a line and if we continue to drive it will correct itselfThat advise was inaccurate and was a safety concern for my family so we did not take the vehicle thankfully as Courtesy and GMC escalated the issue for further diagnosis for addl weeks and confirmed the initial repair and diagnosis/air in the line directive was incorrect We lost confidence in the safety of the vehicle due to the cavalier initial repair response and encouragement to take vehicle as is and complications in timeline to proper diagnose and resolve The steering wheel seized up and became undrivable while we were transporting kids for a school field trip and the thought of another mis-diagnosed issue after previous instructions was not a risk we were willing to take as it could have been a life or death matterIt was emotionally unsuitable to continue to operate the previous vehicle due to the chain of errors incorrect parts being replaced so we just chose to move on because we could however other customers may not be and this is valid information consumers should know from a customer service experience rather than a save face business replyOur dissatisfaction is well documented to Courtesy and GMC and in there is no recourse they can take to change our viewpoint and reality
I want to acknowledge receipt of this complaint. I will be out of the office until April 8, I will research and reply formally to this complaint when I return to the office.*** ***Aftersales Director
I am rejecting this response because:I am rejecting this response because: Pursuant to the information provided to me by the dealer (including paperwork) and my notes after my visits to the dealer site, the vehicle was in the shop times, and brake work was performed times (including rotors replacement)The first problem occurred a few days after I purchased the vehicleAfter each brake work I was experiencing the same brake issues after a day or two driving regardless of who was driving the vehicleAfter the last brake replacement (about 9,miles ago) the vehicle performs (so-so) well, with the detail that it is driven only in the city limit.Im asking the dealer why the vehicle was not fixed during the first 32,miles of operation, which made my driving experience miserable ( whiteout counting the unsafe conditions)If the issues with the brakes were a result of unadequate brake work performed by the dealer, the dealer need to take responsibility for that and compensate me for the time I was paying for unsafe and dangerous vehicle I wasn't able to enjoy If the brake issues were a result of manufacturing defect or design/engineering mistakes with this model, the dealer needs to disclose this and I'm going to use other means to ask Mercedes USA to take responsibility for that.I don't accept the statement that my driving habits were the reason for these brake problems Currently I have two vehicle, both of them with above 100,milesNever had issues with brakesOne of these vehicles is a sports roadster, which involves much aggressive drivingI can make the same statement for all vehicles I owed in the last years - never had issues with brakes; I can provide maintenance/ repair records for all of these vehicle.Last, as it was mentioned by the dealer, the vehicle hasn't have brake problems in the last 9,miles If bad driving was the reason for these brake issues, why the brakes perform well now, and were not working during the first 32,miles
Business states "there were 2 loans that [redacted] created and both were active. So the payments we made them for were getting split up and going to a different account. But we did meet with the [redacted]'s and there was a refund check issued to them
I am rejecting this response because: Courtesy Motors Claims are inaccurate. Courtesy is very aware of our displeasure with the transaction and this was clearly and adamantly expressed upon signing the deal. This was also reiterated in the follow up call directly to [redacted] the owner. We became exhausted with the lack of cooperation and accountability the dealership and GMC were willing to take for the mis-diagnosis of the cars malfunction and being inconvenienced without a vehicle for over 3 weeks.Fortunately we are in a financial position to incur the the lose of registration fees and the difference in previous purchase price and trade in value we were offered we just had no further belief in good will negotiations would ensue so chose to close the deal. Upon initial diagnosis of the malfunction the repair was not completed correctly and upon delivery of vehicle after repair the problem and unstable steering still existed. After disclosing the issue we were advised by Courtesy to just drive vehicle as the steering issue is from air in a line and if we continue to drive it will correct itself. That advise was inaccurate and was a safety concern for my family so we did not take the vehicle thankfully as Courtesy and GMC escalated the issue for further diagnosis for 2 addl weeks and confirmed the initial repair and diagnosis/air in the line directive was incorrect. We lost confidence in the safety of the vehicle due to the cavalier initial repair response and encouragement to take vehicle as is and complications in timeline to proper diagnose and resolve. The steering wheel seized up and became undrivable while we were transporting kids for a school field trip and the thought of another mis-diagnosed issue after previous instructions was not a risk we were willing to take as it could have been a life or death matter. It was emotionally unsuitable to continue to operate the previous vehicle due to the chain of errors incorrect parts being replaced so we just chose to move on because we could however other customers may not be and this is valid information consumers should know from a customer service experience rather than a save face business reply. Our dissatisfaction is well documented to Courtesy and GMC and in there is no recourse they can take to change our viewpoint and reality
[A default letter is provided here which indicates your acceptance of...
Arbitration. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID .11191606, , and find that arbitration is necessary. Sincerely,
Thank you for bringing this matter to our attention. The Client's vehicle was traded for a new vehicle under the manufacturer's Trade Assist Program in order to promote goodwill after a power steering pump replacement under the manufacturer's warranty. The process was speedy and they were able to...
take delivery of their new vehicle in early November and at the time they were happy with the exchange program and of course the vehicle. Thru follow up after the exchange we found that their position in regards to the exchange had changed in respect to the deal but since the issue here is the $389 we choose not to comment on the clients position in regards to the details of the deal and do not agree with the comments. Right before the end of the year (approximately 3 months after the exchange) we ere contact by the client demanding a refund for the registration fees that were paid months prior to the exchange on the vehicle that was turned in. We tried to explain that those fees go to the state of California so we can not rebate them since we are not the recipient of those fees but assured them that if the fees had not been paid the value of the vehicle they turned in would have had to had been adjusted down including the penalties that would have been imposed by the department of motor vehicles. We appreciate the opportunity of being of service to the client in assisting them in exchanging their vehicle with another they felt better about even though their original vehicle we repaired to the manufacturer's standards. Both the manufacturer and the dealer made heavy investments in making this exchange possible and there are no additional resources available to meet this latest demand almost two months later.Respectfully Submitted,Courtesy Automotive
Revdex.com:I have reviewed the response made by the consumer in reference to complaint ID .11191606, , and find that arbitration is necessary. Sincerely,
We have been working with the client to resolve the issue. Should be completed within the next week.
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Thank you for bringing this complaint to our attention. For clarification purposes only, please note this vehicle was purchased before Courtesy Automotive Center opened for business in May of 2015, nevertheless, we are a Full Service Authorized Mercedes Benz Dealer. This vehicle has been in...
the shop for brake replacement and according to the client it's been over a year and 10,000 miles without needing brakes. Please keep in mind brakes of any automobile is a wear item and depending on the type and style of driving has a limited life cycle. The original breaks were worn out rather fast but the last two brake jobs have lasted normally of a year and more importantly over 10,000 miles. All brake jobs were at no cost to the client. Reading the clients notes, it is not clear as to what exactly is being requested since the vehicle is operating normally.