Centro De Fajas La Belleza Es

First and for most a customers credibility should never be put in questionI obviously went into the store with the intention of buying a product and being satisfied with my purchaseIf I were serviced properly I would not be presenting this complaint It infuriates me that my word is being questionedBefore even entering the store there is a sign advertising Salome waist cinchersWhen I went into the store that is what I asked forThe cincher sold to me is a Greñua which is why I initially said the brand was Salome, I assumed it was the same cincher or brand There was no way for me to notice that the cincher did not fit me well in the backAs most humans I do not have eyes on my backNot to mention the dressing room is extremely small with barely any room to moveThe sales associates was standing right in back of meTherefore she definitely noticed that the cincher did not fit my body appropriatelyThere was fat pouring over the cincher, which is not the way a cincher is supposed to fitA person who works in a corset or cincher shop should be able to tell clients what fits properly and what doesn't, after all they are supposed to be the expertsShe was so worried about making a sale that she persuaded me into buying the first item she put on meNot only that but she insisted I went home with the cincher onNot even allowing me time to exterminate what I was buying After taking off the cincher I realized it isn't even proportioned, one side is longer than the otherIt is no wonder it was so painful to wearI took this clincher to another store which sales the same exact products and I was told I was taken for a fool and should demand my money back because that clincher isn't properly made I repeat I was not told about the store's policy until I had purchased the product and was almost two steps out of the doorAs the pictures prove this product is poorly made and so I demand my money back I am a very dissatisfied customer, will definitely not be returning and will share my experience with as many people as possible to save them from experiencing the sameI especially do not appreciate the response I received after my complaint as if I am lyingThis is no way to run a business

Dear Revdex.com, We apologize that [redacted] feels her complaint has not been resolvedAs I mentioned in the pervious response, it is hard to believe that the sales person did not mention to deliver this policy if they are trained to do soIn addition, the store policy is found on every receipt given to each customer, in each fitting room and by the register; also available in English and SpanishTherefore, I’m extremely sure [redacted] s saw the policy on the side of the mirrorsFuthermore, [redacted] states she does not have eyes behind her back, because of that reason, every fitting room is equipped with large mirrors so you can view how each item fits you In response to her comment about the girdle being made terribly and one side being longer than the other, the Grenua brand is styled to have the zipper on the sideIf the zipper is not on the side the girdle is not being worn correctly, hence why there is a longer sideThe longer side of the girdle should be placed in front of the abdominal areaThe longer length of the girdle gives the individual wearing the girdle more abdominal support in the frontMost importantly, [redacted] states she went to another store where Grenua girdles are sold and they claim that she was taken advantage of and that the girdle is poorly madeLet me just explain that, only four locations sell this band in New York including the location where [redacted] purchased hers and they are all owned by the same personIn other words, [redacted] could have not gotten that statement from another store because, Grenua is being sold by the same individual and all four stores carry the same style Again, I apologize that she feels her complaint has not be resolvedBut what [redacted] is asking for I cannot do, because that is the store policyThere is no exchange or refund of any purchase and that policy, like I mentioned before is available in every receipt, in every fitting room and by the register Our sincerest apologizes, [redacted]

Revdex.com:
At this time, I have not been contacted by Centro De Fajas La Belleza Es regarding complaint ID ***
Sincerely,
*** ***

Dear Revdex.com,
We apologize that [redacted] feels her complaint has not been resolved. As I mentioned in the pervious response, it is hard to believe that the sales person did not mention to deliver this policy if they are trained to do so. In addition, the store policy is found on every receipt given to each customer, in each fitting room and by the register; also available in English and Spanish. Therefore, I’m extremely sure [redacted]s saw the policy on the side of the mirrors. Futhermore, [redacted] states she does not have eyes behind her back, because of that reason, every fitting room is equipped with large mirrors so you can view how each item fits you.
In response to her comment about the girdle being made terribly and one side being longer than the other, the Grenua brand is styled to have the zipper on the side. If the zipper is not on the side the girdle is not being worn correctly, hence why there is a longer side. The longer side of the girdle should be placed in front of the abdominal area. The longer length of the girdle gives the individual wearing the girdle more abdominal support in the front. Most importantly, [redacted] states she went to another store where Grenua girdles are sold and they claim that she was taken advantage of and that the girdle is poorly made. Let me just explain that, only four locations sell this band in New York including the location where [redacted] purchased hers and they are all owned by the same person. In other words, [redacted] could have not gotten that statement from another store because, Grenua is being sold by the same individual and all four stores carry the same style.
Again, I apologize that she feels her complaint has not be resolved. But what [redacted] is asking for I cannot do, because that is the store policy. There is no exchange or refund of any purchase and that policy, like I mentioned before is available in every receipt, in every fitting room and by the register.
Our sincerest apologizes,
[redacted]

Unicode', sans-serif;">Hello [redacted],
First and foremost, it saddens us to know that [redacted] is not satisfied with her purchase, because, we work hard to give all of our customer’s first class help. In her complaint, [redacted] first states that she bought a Salome girdle and then switches to saying she bought a Grenua girdle. Which one did she buy? In her complaint, she states that our sales person did not inform her about how the girdle fit in the back. Every fitting room is installed with a mirror so each customer can view him or herself and see if they are satisfied with their purchase. If [redacted] did not like the way her girdle fit, while in the STORE, she would have had the privilege to exchange it for a different one. [redacted] is the only judge of how her girdle fits, because she is the one who has to wear it. [redacted] also states that our salesperson did not inform her about the "no refund and exchange policy" until the last minute. That statement is hard to believe because every salespers on is trained to inform this important detail to each customer that walks through the door. Furthermore, this policy in installed in every fitting room and by the register so each customer can view it before they checkout. The policy is also displayed in English and in Spanish. In addition, the policy is also visible in fine print on the receipt. When she heard our salesperson say it to her before she left and she felt like she wanted to exchange the item, she would have had the privilege as long as she was in the store. This is why we allow our clients to try on the item so they can leave as satisfy as possible because of the “no refund and exchange” policy. We apologize if [redacted] felt lied to because those were not our intention. We treat each customer with great care. However, store policies are there to keep things in order and I cannot change that.
In addition to her comment about “wearing the girdle on for a couple of minutes and feeling pain”, again, this is why you try the girdle on before you leave the store. If [redacted] felt discomfort when she tried it on, then why not exchange it for something more comfortable or not buy the item at all. The finest material in Colombia makes our girdles; in addition, there are millions of different types of girdles. The opinion of a second individual cannot determine whether or not our product works. We apologize if [redacted] felt lied to because those were not our intention. We treat each customer with great care. However, store policies are there to keep things in order and I cannot change that.
Respectfully,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

First and for most a customers credibility should never be put in question. I obviously went into the store with the intention of buying a product and being satisfied with my purchase. If I were serviced properly I would not be presenting this complaint. 
It infuriates me that my word is being questioned. Before even entering the store there is a sign advertising Salome waist cinchers. When I went into the store that is what I asked for. The cincher sold to me is a Greñua which is why I initially said the brand was Salome, I assumed it was the same cincher or brand. 
There was no way for me to notice that the cincher did not fit me well in the back. As most humans I do not have eyes on my back. Not to mention the dressing room is extremely small with barely any room to move. The sales associates was standing right in back of me. Therefore she definitely noticed that the cincher did not fit my body appropriately. There was fat pouring over the cincher, which is not the way a cincher is supposed to fit. A person who works in a corset or cincher shop should be able to tell clients what fits properly and what doesn't, after all they are supposed to be the experts. She was so worried about making a sale that she persuaded me into buying the first item she put on me. Not only that but she insisted I went home with the cincher on. Not even allowing me time to exterminate what I was buying. 
After taking off the cincher I realized it isn't even proportioned, one side is longer than the other. It is no wonder it was so painful to wear. I took this clincher to another store which sales the same exact products and I was told I was taken for a fool and should demand my money back because that clincher isn't properly made. 
I repeat I was not told about the store's policy until I had purchased the product and was almost two steps out of the door. As the pictures prove this product is poorly made and so I demand my money back.
I am a very dissatisfied customer, will definitely not be returning and will share my experience with as many people as possible to save them from experiencing the same. I especially do not appreciate the response I received after my complaint as if I am lying. This is no way to run a business.

Review: I bought a Salome waist cincher at Centro De Fajas La Belleza Es located in [redacted]. When the associate helped me try on the cincher it seemed to fit fine. Once I got home I realized what the associate did not tell me was that my back was hanging over the cincher, which is NOT the way a cincher should fit. Before purchasing the cincher I was not told that returns or exchanges are not allowed. I contacted the store respectfully to express my dissatisfaction with the product. I was told nothing could be done. The associate made sure to secure the sale without telling me there were no refunds or exchanges until I had paid and I was practically out the store when she said it, she was facing my back. I feel tricked and lied to, that is no way to run a business. Not to mention I lost $50.00 dollars, I obviously cannot wear that clincher.Desired Settlement: I want my money back which is $50.00.

Consumer

Response:

At this time, I have not been contacted by Centro De Fajas La Belleza Es regarding complaint ID [redacted].

Sincerely,

Business

Response:

Hello [redacted],

First and foremost, it saddens us to know that [redacted] is not satisfied with her purchase, because, we work hard to give all of our customer’s first class help. In her complaint, [redacted] first states that she bought a Salome girdle and then switches to saying she bought a Grenua girdle. Which one did she buy? In her complaint, she states that our sales person did not inform her about how the girdle fit in the back. Every fitting room is installed with a mirror so each customer can view him or herself and see if they are satisfied with their purchase. If [redacted] did not like the way her girdle fit, while in the STORE, she would have had the privilege to exchange it for a different one. [redacted] is the only judge of how her girdle fits, because she is the one who has to wear it. [redacted] also states that our salesperson did not inform her about the "no refund and exchange policy" until the last minute. That statement is hard to believe because every salespers on is trained to inform this important detail to each customer that walks through the door. Furthermore, this policy in installed in every fitting room and by the register so each customer can view it before they checkout. The policy is also displayed in English and in Spanish. In addition, the policy is also visible in fine print on the receipt. When she heard our salesperson say it to her before she left and she felt like she wanted to exchange the item, she would have had the privilege as long as she was in the store. This is why we allow our clients to try on the item so they can leave as satisfy as possible because of the “no refund and exchange” policy. We apologize if [redacted] felt lied to because those were not our intention. We treat each customer with great care. However, store policies are there to keep things in order and I cannot change that.

In addition to her comment about “wearing the girdle on for a couple of minutes and feeling pain”, again, this is why you try the girdle on before you leave the store. If [redacted] felt discomfort when she tried it on, then why not exchange it for something more comfortable or not buy the item at all. The finest material in Colombia makes our girdles; in addition, there are millions of different types of girdles. The opinion of a second individual cannot determine whether or not our product works. We apologize if [redacted] felt lied to because those were not our intention. We treat each customer with great care. However, store policies are there to keep things in order and I cannot change that.

Respectfully,

Business

Response:

Dear Revdex.com,

We apologize that [redacted] feels her complaint has not been resolved. As I mentioned in the pervious response, it is hard to believe that the sales person did not mention to deliver this policy if they are trained to do so. In addition, the store policy is found on every receipt given to each customer, in each fitting room and by the register; also available in English and Spanish. Therefore, I’m extremely sure [redacted]s saw the policy on the side of the mirrors. Futhermore, [redacted] states she does not have eyes behind her back, because of that reason, every fitting room is equipped with large mirrors so you can view how each item fits you.

In response to her comment about the girdle being made terribly and one side being longer than the other, the Grenua brand is styled to have the zipper on the side. If the zipper is not on the side the girdle is not being worn correctly, hence why there is a longer side. The longer side of the girdle should be placed in front of the abdominal area. The longer length of the girdle gives the individual wearing the girdle more abdominal support in the front. Most importantly, [redacted] states she went to another store where Grenua girdles are sold and they claim that she was taken advantage of and that the girdle is poorly made. Let me just explain that, only four locations sell this band in New York including the location where [redacted] purchased hers and they are all owned by the same person. In other words, [redacted] could have not gotten that statement from another store because, Grenua is being sold by the same individual and all four stores carry the same style.

Again, I apologize that she feels her complaint has not be resolved. But what [redacted] is asking for I cannot do, because that is the store policy. There is no exchange or refund of any purchase and that policy, like I mentioned before is available in every receipt, in every fitting room and by the register.

Our sincerest apologizes,

Consumer

Response:

First and for most a customers credibility should never be put in question. I obviously went into the store with the intention of buying a product and being satisfied with my purchase. If I were serviced properly I would not be presenting this complaint.

It infuriates me that my word is being questioned. Before even entering the store there is a sign advertising Salome waist cinchers. When I went into the store that is what I asked for. The cincher sold to me is a Greñua which is why I initially said the brand was Salome, I assumed it was the same cincher or brand.

There was no way for me to notice that the cincher did not fit me well in the back. As most humans I do not have eyes on my back. Not to mention the dressing room is extremely small with barely any room to move. The sales associates was standing right in back of me. Therefore she definitely noticed that the cincher did not fit my body appropriately. There was fat pouring over the cincher, which is not the way a cincher is supposed to fit. A person who works in a corset or cincher shop should be able to tell clients what fits properly and what doesn't, after all they are supposed to be the experts. She was so worried about making a sale that she persuaded me into buying the first item she put on me. Not only that but she insisted I went home with the cincher on. Not even allowing me time to exterminate what I was buying.

After taking off the cincher I realized it isn't even proportioned, one side is longer than the other. It is no wonder it was so painful to wear. I took this clincher to another store which sales the same exact products and I was told I was taken for a fool and should demand my money back because that clincher isn't properly made.

I repeat I was not told about the store's policy until I had purchased the product and was almost two steps out of the door. As the pictures prove this product is poorly made and so I demand my money back.

I am a very dissatisfied customer, will definitely not be returning and will share my experience with as many people as possible to save them from experiencing the same. I especially do not appreciate the response I received after my complaint as if I am lying. This is no way to run a business.