Centro Salud

Hello,We contacted Mr [redacted] yesterday (12/1/2014) and scheduled our return visit for 12/4/2014.We will return on that day to inspect Mr***'s concerns and to resolve the situation.I would like to add that when our service man (***) was out to Mr***'s on 11/26/14, [redacted] called in to our office and relayed Mr***'s frustrationsThe office passed on this information to our Operations Manger's follow up/contact notes to contact Mr [redacted] on Monday December 1, when our Operations Manager would be returning to the office and have the service ticket in front of him to look over[redacted] did let Mr [redacted] know that we would be contacting him but maybe Mr [redacted] was expecting a call earlier than that.I just wanted to add this because we had planned to contact Mr [redacted] to address his concerns before he filed a Revdex.com complaintMaybe, a December contact date was not soon enough for Mr [redacted] and that is why he filed a Revdex.com complaint, but, I just felt the need to add it could not have been due to our refusal to address his concerns.Thank you and I will follow up with this complaint after our return visit on 12/4.Sincerely, [redacted] ***Kettle Moraine Heating & Air Conditioning, LLC###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: Kettle Moraine has been very responsive regarding my complaint ID [redacted] , and has completely resolved the issue by both returning my check for the initial service call about the humidifier and sending a skilled serviceman to correct the wiring problem at no charge I was impressed with the professionalism Kettle Moraine exhibited in resolving this issue.I would also like to thank the Revdex.com for its assistance and intervention with this ***er Regards, [redacted] ***

Hello,We contacted Mr. [redacted] yesterday (12/1/2014) and scheduled our return visit for 12/4/2014.We will return on that day to inspect Mr. [redacted]'s concerns and to resolve the situation.I would like to add that when our service man ([redacted]) was out to Mr. [redacted]'s on 11/26/14, [redacted] called in to our...

office and relayed Mr. [redacted]'s frustrations. The office passed on this information to our Operations Manger's follow up/contact notes to contact Mr. [redacted] on Monday December 1, when our Operations Manager would be returning to the office and have the service ticket in front of him to look over.[redacted] did let Mr. [redacted] know that we would be contacting him but maybe Mr. [redacted] was expecting a call earlier than that.I just wanted to add this because we had planned to contact Mr. [redacted] to address his concerns before he filed a Revdex.com complaint. Maybe, a December 1 contact date was not soon enough for Mr. [redacted] and that is why he filed a Revdex.com complaint, but, I just felt the need to add it could not have been due to our refusal to address his concerns.Thank you and I will follow up with this complaint after our return visit on 12/4.Sincerely,[redacted]Kettle Moraine Heating & Air Conditioning, LLC###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Kettle Moraine has been very responsive regarding my complaint ID [redacted], and has completely resolved the issue by both returning my check for the initial service call about the humidifier and sending a skilled serviceman to correct the wiring problem at no charge.  I was impressed with the professionalism Kettle Moraine exhibited in resolving this issue.I would also like to thank the Revdex.com for its assistance and intervention with this [redacted]er. 
Regards,
 
[redacted]