Thank you for this opportunity to assist Ms [redacted] in clarification on her collection account again Ms [redacted] identifies in this complaint that she asked to speak with a supervisor regarding settlement On October 30, 2015, Ms [redacted] spoke with [redacted] from our office During that conversation Ms [redacted] indicated she was unwilling to pay further due to a lack of progress on her balance Ms [redacted] explained to Ms [redacted] at that time that her payments were being applied towards the principle balance on her account Ms [redacted] also offered automatic payments in order to stop interest from accruing again, something Ms [redacted] had previously refused Ms [redacted] refused automatic payments during this conversation as well Ms [redacted] did ask about a settlement, but did not make an offer indicating that she had previously been instructed that a 10% discount is an option to approach settlement negotiations Ms [redacted] confirmed this information but offered Ms [redacted] to speak with her supervisor, [redacted] Ms [redacted] refused explaining she had already been given this answer before Ms [redacted] did not transfer the call due to Ms [redacted] indication that she had already discussed settlement which was in line with what Ms [redacted] suggested in her previous complaint Credit Systems does not purchase debt Accounts are placed with our office by St Peter’s Hospital for collections There are no fees assessed to the consumers that owe these debts Interest does, however, accrue in accordance with Montana State law, as indicated in the previous response to Ms [redacted] first complaint As we are not a government entity, we are not bound by the Freedom of Information Act The contracts held between Credit Systems and its clients are confidential in nature and are not shared with consumers If Ms [redacted] has further questions about the legality of debts being placed with third parties for collections, the obligations of consumers to pay said debts, as well as interest accruing against the balance, Credit Systems suggests that Ms [redacted] seeks appropriate legal counsel for an explanation The payments accounted for in the total presented to Ms [redacted] in the previous response only considers payments made directly to Credit Systems Payments made prior to the account being placed with our office for collections are already credited to the consumers balance before the account is placed The amount placed for collections is an accurate reflection of the consumer’s current balance at the time the account is placed.Credit Systems is collecting a valid debt, in accordance with both state and federal laws that govern debt collections If Ms [redacted] feels she needs to obtain attorney representation to assist her in this matter, please have Ms [redacted] contact our office to provide consent to communicate with her attorney along with her attorney’s contact information If Ms [redacted] has any other questions regarding her account, she may contact our office at [redacted] or by mail at [redacted] ** *** Thank you, [redacted] Collection Department Supervisor Centron Services, Incd/b/a Credit Systems
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Dear Ms [redacted] , Thank you for this opportunity to assist Mrs [redacted] in this matter Mrs [redacted] suggests that she received a phone call from our office requesting to speak with her husband, [redacted] This is accurate She is also correct in that this is a personal business matter regarding Mr [redacted] and, due to the personal nature of the call, we were unable to assist Mrs [redacted] further due to her refusal to confirm her date of marriage to Mr [redacted] The subject of this personal business matter may potentially be discussed with Mrs [redacted] if she is willing to confirm a date of marriage Depending on the date Mrand Mrs [redacted] were married, it may be possible for us to release this information to her If she prefers to not disclose their date of marriage, Mr [redacted] may contact us to provide his consent to disclose his personal business His consent may be provided to us verbally or in writing We apologize that Mrs [redacted] feels we should not be asking for personal information such as this, but it is necessary for any potential communication we may have with individuals Thank you, Mike H [redacted] Centron Services, Incd/b/a Credit Systems (800) 223-
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and while I do not agree with all of the details in the response, I do find that this resolution is satisfactory to meSincerely, [redacted]
Thank you for this opportunity to assist Ms [redacted] in clarification on her collection account again Ms [redacted] identifies in this complaint that she asked to speak with a supervisor regarding settlement On October 30, 2015, Ms [redacted] spoke with [redacted] from our office During that conversation Ms [redacted] indicated she was unwilling to pay further due to a lack of progress on her balance Ms [redacted] explained to Ms [redacted] at that time that her payments were being applied towards the principle balance on her account Ms [redacted] also offered automatic payments in order to stop interest from accruing again, something Ms [redacted] had previously refused Ms [redacted] refused automatic payments during this conversation as well Ms [redacted] did ask about a settlement, but did not make an offer indicating that she had previously been instructed that a 10% discount is an option to approach settlement negotiations Ms [redacted] confirmed this information but offered Ms [redacted] to speak with her supervisor, [redacted] Ms [redacted] refused explaining she had already been given this answer before Ms [redacted] did not transfer the call due to Ms [redacted] indication that she had already discussed settlement which was in line with what Ms [redacted] suggested in her previous complaint Credit Systems does not purchase debt Accounts are placed with our office by St Peter’s Hospital for collections There are no fees assessed to the consumers that owe these debts Interest does, however, accrue in accordance with Montana State law, as indicated in the previous response to Ms [redacted] first complaint As we are not a government entity, we are not bound by the Freedom of Information Act The contracts held between Credit Systems and its clients are confidential in nature and are not shared with consumers If Ms [redacted] has further questions about the legality of debts being placed with third parties for collections, the obligations of consumers to pay said debts, as well as interest accruing against the balance, Credit Systems suggests that Ms [redacted] seeks appropriate legal counsel for an explanation The payments accounted for in the total presented to Ms [redacted] in the previous response only considers payments made directly to Credit Systems Payments made prior to the account being placed with our office for collections are already credited to the consumers balance before the account is placed The amount placed for collections is an accurate reflection of the consumer’s current balance at the time the account is placed.Credit Systems is collecting a valid debt, in accordance with both state and federal laws that govern debt collections If Ms [redacted] feels she needs to obtain attorney representation to assist her in this matter, please have Ms [redacted] contact our office to provide consent to communicate with her attorney along with her attorney’s contact information If Ms [redacted] has any other questions regarding her account, she may contact our office at [redacted] or by mail at [redacted] ** *** Thank you, [redacted] Collection Department Supervisor Centron Services, Incd/b/a Credit Systems
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Dear Ms [redacted] , Thank you for this opportunity to assist Mrs [redacted] in this matter Mrs [redacted] suggests that she received a phone call from our office requesting to speak with her husband, [redacted] This is accurate She is also correct in that this is a personal business matter regarding Mr [redacted] and, due to the personal nature of the call, we were unable to assist Mrs [redacted] further due to her refusal to confirm her date of marriage to Mr [redacted] The subject of this personal business matter may potentially be discussed with Mrs [redacted] if she is willing to confirm a date of marriage Depending on the date Mrand Mrs [redacted] were married, it may be possible for us to release this information to her If she prefers to not disclose their date of marriage, Mr [redacted] may contact us to provide his consent to disclose his personal business His consent may be provided to us verbally or in writing We apologize that Mrs [redacted] feels we should not be asking for personal information such as this, but it is necessary for any potential communication we may have with individuals Thank you, Mike H [redacted] Centron Services, Incd/b/a Credit Systems (800) 223-
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and while I do not agree with all of the details in the response, I do find that this resolution is satisfactory to meSincerely, [redacted]