Centura Health Emergency and Urgent Care - Indian Peaks

I have contacted Ms [redacted] and informed her that we are no longer perusing payment from her because the error was with? the insurance Carrier.? Since then I have contacted the insurance carrier and had them send back both her Physician and? Facility charge back for reprocessing and addition payment will be coming from them not the Insurer.? At this time we are not billing the Insurer and will continue to work with the Insurance Carrier until this matter is corrected.? Please rest assure we are doing everything we can to? correct this situation and apology to the Insurer about her experience at this facility.? I have also provider them with my contact information so they can get in touch with me directly.? I'm sadden by this and hope that we can resolve this matter very quickly.Linda C***

Complaint: [redacted] I am rejecting this response because: this only partially addresses the issue? I have yet to receive confirmation that a re-bill was actually submitted to my Insurance other than this communication? However, the business failed to address the second portion of the complaint? As a result of this business incorrectly billing this visit, I was also billed by their contracted ER physician for an ER visit that did not occur? This is a separate bill from [redacted] and needs to be removed as well being we did not use the ER services? I need to know that the business has resolved this piece of the complaint as well to consider this matter acceptably being handled and that I will not get any further billings from [redacted] for the ER services.? Regards, [redacted]

[redacted] Thank you for your quick responseI was able to resolve the issue this morning with the patient advocate Linda C***She was very helpful in resolving our issue, removed my husband from the collections que, and resolved our billing error.? Regards,? [redacted]

My name is Linda C*** and I have contacted the Insurance Carrier (***) and s/w *** ref # *** and after reviewing the claim that was sent to them from us, it was processed incorrectly as a ER visit instead of Urgent Care. *** will be sending the claim back for reprocessing. In the
mean time we have stop all billing to the Card Holder for the Facility billing and waiting correcting payment from *** before moving forward. If you like to contact me on this matter, once again my name is Linda and my call back number is *** *** ***. PS.I have also call the member and left message for them to contact me as well.ThanksLinda C***Patient Advocated Specialist

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me providing they do as I am told they are goign to
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me providing they do as I am told they are goign to
Regards,
*** ***

*** * ***
*** *** *** *** ***
*** *** *** *** *** ** *** **
*** *** *** *** * *** *** *** *** *** *** ***
Thank you for your quick responseI was able to resolve the issue this morning with the
patient advocate Linda C***She was very helpful in resolving our issue, removed my husband from the collections que, and resolved our billing error. Regards, ***

Complaint: ***
I am rejecting this response because: this only partially addresses the issue I have yet to receive confirmation that a re-bill was actually submitted to my Insurance other than this communication However, the business failed to address the second portion of the complaint As a result of this business incorrectly billing this visit, I was also billed by their contracted ER physician for an ER visit that did not occur This is a separate bill from *** *** and needs to be removed as well being we did not use the ER services I need to know that the business has resolved this piece of the complaint as well to consider this matter acceptably being handled and that I will not get any further billings from *** for the ER services.
Regards,
*** ***

I have contacted Ms *** and informed her that we are no longer perusing payment from her because the error was with the insurance Carrier. Since then I have contacted the insurance carrier and had them send back both her Physician and Facility charge back for reprocessing and addition payment will be coming from them not the Insurer. At this time we are not billing the Insurer and will continue to work with the Insurance Carrier until this matter is corrected. Please rest assure we are doing everything we can to correct this situation and apology to the Insurer about her experience at this facility. I have also provider them with my contact information so they can get in touch with me directly. I'm sadden by this and hope that we can resolve this matter very quickly.Linda C***

I have contacted Ms *** and informed her that we are no longer perusing payment from her because the error was with the insurance Carrier. Since then I have contacted the insurance carrier and had them send back both her Physician and Facility charge back for reprocessing and addition payment will be coming from them not the Insurer. At this time we are not billing the Insurer and will continue to work with the Insurance Carrier until this matter is corrected. Please rest assure we are doing everything we can to correct this situation and apology to the Insurer about her experience at this facility. I have also provider them with my contact information so they can get in touch with me directly. I'm sadden by this and hope that we can resolve this matter very quickly.Linda C***

My name is Linda C*** and I have contacted the Insurance Carrier (***) and s/w *** ref # *** and after reviewing the claim that was sent to them from us, it was processed incorrectly as a ER visit instead of Urgent Care. *** will be sending the claim back for reprocessing. In the
mean time we have stop all billing to the Card Holder for the Facility billing and waiting correcting payment from *** before moving forward. If you like to contact me on this matter, once again my name is Linda and my call back number is *** *** ***. PS.I have also call the member and left message for them to contact me as well.ThanksLinda C***Patient Advocated Specialist

*** * ***
*** *** *** *** ***
*** *** *** *** *** ** *** **
*** *** *** *** * *** *** *** *** *** *** ***
Thank you for your quick responseI was able to resolve the issue this morning with the
patient advocate Linda C***She was very helpful in resolving our issue, removed my husband from the collections que, and resolved our billing error. Regards, ***

Complaint: ***
I am rejecting this response because: this only partially addresses the issue? I have yet to receive confirmation that a re-bill was actually submitted to my Insurance other than this communication? However, the business failed to address the second portion of the complaint? As a result of this business incorrectly billing this visit, I was also billed by their contracted ER physician for an ER visit that did not occur? This is a separate bill from *** *** and needs to be removed as well being we did not use the ER services? I need to know that the business has resolved this piece of the complaint as well to consider this matter acceptably being handled and that I will not get any further billings from *** for the ER services.?
Regards,
*** ***