Centurion Home Shield Service Contract

Dear, MrsF [redacted] We apologize for the delay in your request for a copy of your warrantyWe did send out your Original copy in December under the name Jen K***Centurion did get your messages last week but no phone number was left to return your calls and due to the name change we unable to find your information in our systemThe fee to transfers warranties to new owner is $per appliance with a letter from the original owner (you) transferring to new ownersUnfortunately we do not offer electronic transfer options so it does need to be mailed to the P.OBox We contract with local servicers so we have to abide by their schedulingWe have sent you an emailed copy of your warranty and also attached a copy to this response Sincerely, Autumn Y***

We have left a message for *** *** letting her know we will be honoring her contractWe did send out a corrected contract but it was our mistake to start with and we apologize for any inconvenience and will be happy to service her unit. Any questions you can call*** at Centurion
Thank you, ***

Dear, Mrs. F[redacted]
 
 We apologize for the delay in your request for a copy of your warranty. We did send out your Original copy in December 2013 under the name Jen K[redacted]. Centurion did get your messages last week but no phone number was left to return your calls and due...

to the name change we unable to find your information in our system. The fee to transfers warranties to new owner is $10.00 per appliance with a letter from the original owner (you) transferring to new owners. Unfortunately we do not offer electronic transfer options so it does need to be mailed to the P.O. Box.  We contract with local servicers so we have to abide by their scheduling. We have sent you an emailed copy of your warranty and also attached a copy to this response.  
Sincerely,
 
Autumn Y[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will consider this complaint resolved.
The end result is that I received the warranty  paperwork in the mail. I had spoken severs times with the company prior to my complaint. They were able to locate my file regardless of the name difference. So I feel that part is erroneous, but in the end, I have the warranty. I appreciate your help getting them to comply. 
Regards,
Jennifer F[redacted]

We have left a message for [redacted] letting her know we will be honoring her contract. We did send out a corrected contract but it was our mistake to start with and we apologize for any inconvenience and will be happy to service her unit.  Any questions you can call[redacted] at Centurion....

Thank you, [redacted]