Centurion Management Corp

I was attempting to pay for [redacted] using the automated payment machine in the [redacted] I selected days of [redacted] and the total cost was $I put in a $bill and the machine read it as $I put in another $and the machine said the total I had put into the machine was $There was a line of people behind me and one of them suggested I hit cancel and the bills I had put into the machine would be returned to meI took their advice but the machine returned to the start screen without returning my money or printing a receiptWhen I complained to the hotel's front desk I was told to call a number, which I did, but no one answeredI left a message, but have not received a call back After sending the complaint above to the Revdex.com, I received a dismissive response from the [redacted] management company, [redacted] ***, and sent the following response that has b**n redacted to remove the name of their representative [ [redacted] Representative] attached the same photo to his letter twiceI do not think this was his intentionThe photo does not contain a sign saying that the machine does not accept fifty or one hundred dollar bills[ [redacted] Representative] believes that because he has posted signs saying that his machine does not give cash refunds that he can keep money for a transaction that has b**n cancelled before being completedFurthermore, he believes it is lawful to not provide a receipt for the cancelled transaction or any electronic warning while a transaction is being cancelled that all money entered will be forfeited – apparently without any record of the transaction being recorded by the machineThe machine could have b**n programmed to issue a [redacted] pass for the amount of time equal to the amount of money I had entered into it, but instead that money simply vanishedI believe this to be theft by softwareIn addition, the machine in question certainly knew the fifty dollar bill it accepted was American currency, it knows how to distinguish betw**n American currency of smaller denominations, so it must have known that the bill I entered was at least worth twenty dollars, but was not a twenty dollar bill The machine should have rejected the bill, but it accepted it, as it was programmed to do, and recorded the value of the bill as twenty dollars, again something it was programmed to doThis is theft by software I did speak to a lady at the [redacted] ***, but [ [redacted] Representative] must be confusing me with a different caller since I am sure he receives numerous calls from irate customers that have b**n similarly fl**cedI was polite on the call despite the rudeness exhibited by the representative of the [redacted] *** When I first explained to her what had occurred she said a sign was posted saying fifty and one hundred dollar bills are not accepted by the machine and that there was nothing she could do to help meShe then abruptly hung upI immediately called the [redacted] Hotel and asked if there was a sign saying that in the [redacted] and they said noAfter speaking with the hotel, I called [redacted] again and the same lady answered the phone, she asked in a condescending tone if I knew how to read Eventually she told me that the sign had been posted after my visit to Hawaii I would have preferred to conduct my transaction with the [redacted] machine using a credit card, but the card reader would not read my cardAlso, while I was waiting to use the machine, I noticed that the customer in front of me was unable to use her credit card, despite trying many times, and finally had to resort to using cashI did not see anyone successfully use a credit card using the [redacted] machineAt the time I believed this was an innocent machine malfunction, but now it seems more likely that this is by design since the [redacted] ***’s [redacted] machine does not record cash transactions and accepts bills worth more than twenty dollars as having only a twenty dollar valueIt is the perfect con, with no downside During my transaction with the [redacted] machine there were several other customers waiting behind me that observed what occurredHad I know about the dishonest nature of the [redacted] ***, I would have asked them for their contact information so they could corroborate what occurredAll of them were equally appalled that the machine stole my moneyHowever, I am not surprised that [ [redacted] Representative] flippantly accuses me of being a liarAfter all his machine is programmed in such a way that it does not provide customers paying with cash with any record of their cancelled transactionsIt was more than a week after the money was stolen from me that [ [redacted] Representative] claims the machine was checked for a fifty dollar bill Either the machine was not checked, and/or the cash within the machine had been removed before it was checked At this point I am not concerned about the $that was stolen by the [redacted] ***; The time I have spent pursuing this is worth far more than $I am more concerned that other people who are visiting the great state of Hawaii are being grifted in a similar mannerMany are foreigners and do not know English wellThe [redacted] machine has no contact information and there is no [redacted] attendantWhen I complained to the hotel clerk, I was given a phone number that was answered by a gentleman that told me I had called the wrong number and he gave me a different number by which to contact the [redacted] ***These obstacles must dissuade most of their grifted customers from pursuing justice, especially if they are only visiting for a weekend since the office of the [redacted] is closed on weekends Also, their answering machine requires that you press pound after leaving a messageIf you hang up without completing this process, your message is deleted The only solution I will accept is a complete overhaul of the programming of the [redacted] machine and the [redacted] being held criminally liable for their fraudulent business practices

Please s [redacted] the attached photos of the machine that [redacted] claims to have lost money inI spoke to him and explained that Itis posted on our machines that we do not give cash refunds.Itis further posted that the machines do not accept $or $(please s [redacted] photograph) Mr [redacted] became very loud and aggressive with me on the telephone, even though I tried to explain that it is clearly posted in many areas on both the signs and the machines.Despite his attitude; I asked my assistant to go to the hotel and check the machine to be sure that there was not a $bill insideShe did and there was "No" $bill inside the machineTherefore, Mr [redacted] was, in our opinion, not telling the truth, and trying to get cash from usWe have this happen occasionallyThat is why our machines are clearly posted; and also, there are signs on the wall in both English and Japanese stating "No Cash Refunds" and "machine does not accept $and $bills.There is no way for us to verify a cash transactionOur machines do record credit/debit cards; and if there is an error with those; we are able to see it within hours and refund any duplicate charges made with a credit or debit card as they would occur one after the other with the same cardThank you for forwarding your concernsI sincerely believe, that Mr [redacted] was not telling the truth; that he did not lose a $bill in our machineIt simply was not thereWe went to the extent to pay our staff to verify this.Please call me if you have any further questions at [redacted] ***

This company owns parking garages in HonoluluThey have a towing company that walks around checking tickets, if your even a couple minutes late they tow your carEven though you pay $an hour to park you get towedThat costs $Tried to call then but they don’t answer phonesI was told by the police that this is a real problem and they are often called out for this reason

I was attempting to pay for *** using the automated payment machine in the *** *** *** *** ***I selected days of *** and the total cost was $I put in a $bill and the machine read it as $I put in another $and the machine said the total I had put into the machine was $There was a line of people behind me and one of them suggested I hit cancel and the bills I had put into the machine would be returned to meI took their advice but the machine returned to the start scr**n without returning my money or printing a receiptWhen I complained to the hotel's front desk I was told to call a number, which I did, but no one answeredI left a message, but have not received a call back

Unfortunately I did not take a picture of the machineI did not realize that the business would add signage after I had used the machine and then lie about when they had added itAlso, I did not want to have a picture of the *** machine in the middle of my vacation photos of Hawaii that would remind me of how I had b**n robbedYou may be able to find out when the signage was added from the hotel staffPlease let me know if you n**d anything elseSincerely,
*** ***

They are terribly managing their monarch parking propertyThe sign isn't clearI bought a $over night parking in a slot where the sign read "reserved for 24hrs-days I thought that ILuke park thereThe tow truck that they've hired was there when I parked and conveniently didn't say a thing to us parking thereI called the company for reimburseming atleast my $for over night and was told "NO"The tow truck that they have hired also conveniently doesn't take credit cards I had to pay for a cab to get to the tow trucks garage where my car was held to be told cash onlyHad to order another cab to get cash and one more to return to the garage You would think that a star business bureau rating company would do business with a reputable tow truck companySorry but centurion should not be an A plus business Thank you for your time and have a nice day Loved your island of Oahu

Unfortunately I did not take a picture of the machineI did not realize that the business would add signage after I had used the machine and then lie about when they had added itAlso, I did not want to have a picture of the *** machine in the middle of my vacation photos of Hawaii that would remind me of how I had b**n robbedYou may be able to find out when the signage was added from the hotel staffPlease let me know if you n**d anything else.Sincerely,*** ***

Please s** the attached photos of the machine that [redacted] claims to have lost money in. I spoke to him and explained that Itis posted on our machines that we do not give cash refunds.Itis further posted that the machines do not accept $50 or $100. (please s** photograph)  Mr. [redacted]...

became very loud and aggressive with me on the telephone, even though I tried to explain that it is clearly posted in many areas on both the signs and the machines.Despite his attitude; I asked my assistant to go to the hotel and check the machine to be sure that there was not a $50 bill inside. She did and there was "No" $50 bill inside the machine. Therefore, Mr. [redacted] was, in our opinion, not telling the truth, and trying to get cash from us. We have this happen occasionally. That is why our machines are clearly posted; and also, there are signs on the wall in both English and Japanese stating "No Cash Refunds" and "machine does not accept $50 and $100 bills.There is no way for us to verify a cash transaction. Our machines do record credit/debit cards; and if there is an error with those; we are able to see it within 24 hours and refund any duplicate charges made with a credit or debit card as they would occur one after the other with the same card. Thank you for forwarding your concerns. I sincerely believe, that Mr [redacted] was not telling the truth; that he did not lose a $50 bill in our machine. It simply was not there. We went to the extent to pay our staff to verify this.Please call me if you have any further questions at [redacted].

Please find attached the photo of the [redacted] machine.  We welcome you to go there to see it if necessary.Mahalo, Bobbi A. L**, Managing Director[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

I was attempting to pay for [redacted] using the
automated payment machine in the [redacted]I
selected days of [redacted] and the total cost was $I put in a $bill and
the machine read it as $I put in another $and the machine said the total
I had put into the machine was $There was a line of people behind me and
one of them suggested I hit cancel and the bills I had put into the machine
would be returned to meI took their advice but the machine returned to the start
screen without returning my money or printing a receiptWhen I complained to
the hotel's front desk I was told to call a number, which I did, but no one
answeredI left a message, but have not received a call back
After sending the complaint above to the Revdex.com, I received a dismissive
response from the [redacted] management company, [redacted], and
sent the following response that has b**n redacted to remove the name of their
representative
[[redacted] Representative] attached the same photo to his letter
twiceI do not think this was his intentionThe photo does not contain a sign
saying that the machine does not accept fifty or one hundred dollar bills[[redacted] Representative] believes that because he has posted signs saying that
his machine does not give cash refunds that he can keep money for a transaction
that has b**n cancelled before being completedFurthermore, he believes it is
lawful to not provide a receipt for the cancelled transaction or any electronic
warning while a transaction is being cancelled that all money entered will be
forfeited – apparently without any record of the transaction being recorded by
the machineThe machine could have b**n programmed to issue a [redacted] pass for
the amount of time equal to the amount of money I had entered into it, but
instead that money simply vanishedI believe this to be theft by softwareIn
addition, the machine in question certainly knew the fifty dollar bill it
accepted was American currency, it knows how to distinguish betw**n American
currency of smaller denominations, so it must have known that the bill I
entered was at least worth twenty dollars, but was not a twenty dollar bill
The machine should have rejected the bill, but it accepted it, as it was
programmed to do, and recorded the value of the bill as twenty dollars, again
something it was programmed to doThis is theft by software
I did speak to a lady at the [redacted], but [[redacted] Representative] must be confusing me with a different caller since I am
sure he receives numerous calls from irate customers that have b**n similarly
fl**cedI was polite on the call despite the rudeness exhibited by the
representative of the [redacted]. When I first explained to
her what had occurred she said a sign was posted saying fifty and one hundred
dollar bills are not accepted by the machine and that there was nothing she
could do to help meShe then abruptly hung upI immediately called the [redacted] Hotel and asked if there was a sign saying that in the [redacted] and they said noAfter speaking with the hotel, I called [redacted] again and the same lady answered the phone, she asked in a
condescending tone if I knew how to read Eventually she told me that the
sign had been posted after my visit to Hawaii
I would have preferred to conduct my transaction with the [redacted]
machine using a credit card, but the card reader would not read my cardAlso,
while I was waiting to use the machine, I noticed that the customer in front of
me was unable to use her credit card, despite trying many times, and finally
had to resort to using cashI did not see anyone successfully use a credit
card using the [redacted] machineAt the time I believed this was an innocent
machine malfunction, but now it seems more likely that this is by design since
the [redacted]'s [redacted] machine does not record cash transactions
and accepts bills worth more than twenty dollars as having only a twenty dollar
valueIt is the perfect con, with no downside
During my transaction with the [redacted] machine there were several
other customers waiting behind me that observed what occurredHad I know about
the dishonest nature of the [redacted], I would have asked them
for their contact information so they could corroborate what occurredAll of
them were equally appalled that the machine stole my moneyHowever, I am not
surprised that [[redacted] Representative] flippantly accuses me of being a
liarAfter all his machine is programmed in such a way that it does not
provide customers paying with cash with any record of their cancelled
transactionsIt was more than a week after the money was stolen from me that [[redacted] Representative] claims the machine was checked for a fifty dollar bill
Either the machine was not checked, and/or the cash within the machine had been
removed before it was checked
At this point I am not concerned about the $that was stolen by the
[redacted]; The time I have spent pursuing this is worth far more
than $I am more concerned that other people who are visiting the great
state of Hawaii are being grifted in a similar mannerMany are foreigners and
do not know English wellThe [redacted] machine has no contact information and
there is no [redacted] attendantWhen I complained to the hotel clerk, I was
given a phone number that was answered by a gentleman that told me I had called
the wrong number and he gave me a different number by which to contact the
[redacted]These obstacles must dissuade most of their grifted
customers from pursuing justice, especially if they are only visiting for a
weekend since the office of the [redacted] is closed on weekends
Also, their answering machine requires that you press pound after leaving a
messageIf you hang up without completing this process, your message is
deleted
The only solution I will accept is a complete overhaul of the
programming of the [redacted] machine and the [redacted] being held
criminally liable for their fraudulent business practices

The staff of this company is very rude in answering my enquiry via telephone. I made a call on 5 Oct 2016 from Hong Kong enquiring about the extra charge of fee to my credit card for parking at Pacific Monarch Public Parking building managed by this company. The staff Ms. LEE (as she saild) spoke rudely without checking the details and cut telephone conversation before I finished my case. I have never experienced such a rude person during my stay in Honolulu and also in any place in the world when I made any enquiry.

I was attempting to pay for [redacted] using the
automated payment machine in the [redacted]. I
selected 4 days of [redacted] and the total cost was $100. I put in a $50 bill and
the machine read it as $20. I put in another $20 and the machine said the total
I had put into the machine was $40. There was a line of people behind me and
one of them suggested I hit cancel and the bills I had put into the machine
would be returned to me. I took their advice but the machine returned to the start
screen without returning my money or printing a receipt. When I complained to
the hotel's front desk I was told to call a number, which I did, but no one
answered. I left a message, but have not received a call back.
After sending the complaint above to the Revdex.com, I received a dismissive
response from the [redacted] management company, [redacted], and
sent the following response that has b**n redacted to remove the name of their
representative.
[[redacted] Representative] attached the same photo to his letter
twice. I do not think this was his intention. The photo does not contain a sign
saying that the machine does not accept fifty or one hundred dollar bills. [[redacted]
[redacted] Representative] believes that because he has posted signs saying that
his machine does not give cash refunds that he can keep money for a transaction
that has b**n cancelled before being completed. Furthermore, he believes it is
lawful to not provide a receipt for the cancelled transaction or any electronic
warning while a transaction is being cancelled that all money entered will be
forfeited – apparently without any record of the transaction being recorded by
the machine. The machine could have b**n programmed to issue a [redacted] pass for
the amount of time equal to the amount of money I had entered into it, but
instead that money simply vanished. I believe this to be theft by software. In
addition, the machine in question certainly knew the fifty dollar bill it
accepted was American currency, it knows how to distinguish betw**n American
currency of smaller denominations, so it must have known that the bill I
entered was at least worth twenty dollars, but was not a twenty dollar bill.
The machine should have rejected the bill, but it accepted it, as it was
programmed to do, and recorded the value of the bill as twenty dollars, again
something it was programmed to do. This is theft by software.
 
I did speak to a lady at the [redacted], but [[redacted]
[redacted] Representative] must be confusing me with a different caller since I am
sure he receives numerous calls from irate customers that have b**n similarly
fl**ced. I was polite on the call despite the rudeness exhibited by the
representative of the [redacted].  When I first explained to
her what had occurred she said a sign was posted saying fifty and one hundred
dollar bills are not accepted by the machine and that there was nothing she
could do to help me. She then abruptly hung up. I immediately called the [redacted]
[redacted] Hotel and asked if there was a sign saying that in the [redacted]
[redacted] and they said no. After speaking with the hotel, I called [redacted]
[redacted] again and the same lady answered the phone, she asked in a
condescending tone if I knew how to read.  Eventually she told me that the
sign had been posted after my visit to Hawaii.
 
I would have preferred to conduct my transaction with the [redacted]
machine using a credit card, but the card reader would not read my card. Also,
while I was waiting to use the machine, I noticed that the customer in front of
me was unable to use her credit card, despite trying many times, and finally
had to resort to using cash. I did not see anyone successfully use a credit
card using the [redacted] machine. At the time I believed this was an innocent
machine malfunction, but now it seems more likely that this is by design since
the [redacted]’s [redacted] machine does not record cash transactions
and accepts bills worth more than twenty dollars as having only a twenty dollar
value. It is the perfect con, with no downside.
 
During my transaction with the [redacted] machine there were several
other customers waiting behind me that observed what occurred. Had I know about
the dishonest nature of the [redacted], I would have asked them
for their contact information so they could corroborate what occurred. All of
them were equally appalled that the machine stole my money. However, I am not
surprised that [[redacted] Representative] flippantly accuses me of being a
liar. After all his machine is programmed in such a way that it does not
provide customers paying with cash with any record of their cancelled
transactions. It was more than a week after the money was stolen from me that [[redacted]
[redacted] Representative] claims the machine was checked for a fifty dollar bill.
Either the machine was not checked, and/or the cash within the machine had been
removed before it was checked.
 
At this point I am not concerned about the $70 that was stolen by the
[redacted]; The time I have spent pursuing this is worth far more
than $70. I am more concerned that other people who are visiting the great
state of Hawaii are being grifted in a similar manner. Many are foreigners and
do not know English well. The [redacted] machine has no contact information and
there is no [redacted] attendant. When I complained to the hotel clerk, I was
given a phone number that was answered by a gentleman that told me I had called
the wrong number and he gave me a different number by which to contact the
[redacted]. These obstacles must dissuade most of their grifted
customers from pursuing justice, especially if they are only visiting for a
weekend since the office of the [redacted] is closed on weekends.
Also, their answering machine requires that you press pound after leaving a
message. If you hang up without completing this process, your message is
deleted.
 
The only solution I will accept is a complete overhaul of the
programming of the [redacted] machine and the [redacted] being held
criminally liable for their fraudulent business practices.

Please s** the attached photos of the machine that [redacted] claims to have lost money in. I spoke to him and explained that Itis posted on our machines that we do not give cash refunds.Itis further posted that the machines do not accept $50 or $100. (please s** photograph)  Mr....

[redacted] became very loud and aggressive with me on the telephone, even though I tried to explain that it is clearly posted in many areas on both the signs and the machines.Despite his attitude; I asked my assistant to go to the hotel and check the machine to be sure that there was not a $50 bill inside. She did and there was "No" $50 bill inside the machine. Therefore, Mr. [redacted] was, in our opinion, not telling the truth, and trying to get cash from us. We have this happen occasionally. That is why our machines are clearly posted; and also, there are signs on the wall in both English and Japanese stating "No Cash Refunds" and "machine does not accept $50 and $100 bills.There is no way for us to verify a cash transaction. Our machines do record credit/debit cards; and if there is an error with those; we are able to see it within 24 hours and refund any duplicate charges made with a credit or debit card as they would occur one after the other with the same card. Thank you for forwarding your concerns. I sincerely believe, that Mr [redacted] was not telling the truth; that he did not lose a $50 bill in our machine. It simply was not there. We went to the extent to pay our staff to verify this.Please call me if you have any further questions at [redacted].

Complaint: [redacted]
April 8,
MrBobbi A[redacted] attached the same photo to his letter
twiceI do not think this was his intentionThe photo does not contain a sign
saying that the machine does not accept fifty or one hundred dollar billsMr
L** believes that because he has posted signs saying that his machine does not
give cash refunds that he can keep money for a transaction that has been
cancelled before being completedFurthermore, he believes it is lawful to not
provide a receipt for the cancelled transaction or any electronic warning while
a transaction is being cancelled that all money entered will be forfeited –
apparently without any record of the transaction being recorded by the machine
The machine could have been programmed to issue a [redacted] pass for the amount
of time equal to the amount of money I had entered into it, but instead that
money simply vanishedI believe this to be theft by softwareIn addition, the
machine in question certainly knew the fifty dollar bill it accepted was
American currency, it knows how to distinguish between American currency of
smaller denominations, so it must have known that the bill I entered was at
least worth twenty dollars, but was not a twenty dollar billThe machine
should have rejected the bill, but it accepted it, as it was programmed to do,
and recorded the value of the bill as twenty dollars, again something it was
programmed to doThis is theft by software
I did speak to a lady at the [redacted], but
MrL** must be confusing me with a different caller since I am sure he
receives numerous calls from irate customers that have been similarly fleeced
I was polite on the call despite the rudeness exhibited by the representative
of the [redacted]. When I
first explained to her what had occurred she said a sign was posted saying
fifty and one hundred dollar bills are not accepted by the machine and that
there was nothing she could do to help meShe then abruptly hung upI immediately
called the [redacted] Hotel and asked if there was a sign saying that
in the [redacted] and they said noAfter speaking with the hotel, I called
[redacted] again and the same lady answered the phone, she asked
in a condescending tone if I knew how to read Eventually she told me that the sign had b**n
posted after my visit to Hawaii
I would have preferred to conduct my transaction with the
[redacted] machine using a credit card, but the card reader would not read my
cardAlso, while I was waiting to use the machine, I noticed that the customer
in front of me was unable to use her credit card, despite trying many times,
and finally had to resort to using cashI did not see anyone successfully use
a credit card using the [redacted] machineAt the time I believed this was an
innocent machine malfunction, but now it seems more likely that this is by
design since the [redacted]'s [redacted] machine does not record cash
transactions and accepts bills worth more than twenty dollars as having only a
twenty dollar valueIt is the perfect con, with no downside
During my transaction with the [redacted] machine there were
several other customers waiting behind me that observed what occurredHad I
know about the dishonest nature of the [redacted], I would have
asked them for their contact information so they could corroborate what
occurredAll of them were equally appalled that the machine stole my money
However, I am not surprised that MrL** flippantly accuses me of being a liar
After all his machine is programmed in such a way that it does not provide
customers paying with cash with any record of their cancelled transactionsIt
was more than a week after the money was stolen from me that MrL** claims the
machine was checked for a fifty dollar billEither the machine was not
checked, and/or the cash within the machine had been removed before it was
checked
At this point I am not concerned about the $that was
stolen by the [redacted]; The time I have spent pursuing this is
worth far more than $I am more concerned that other people who are visiting
the great state of Hawaii are being grifted in a similar mannerMany are
foreigners and do not know English wellThe [redacted] machine has no contact
information and there is no [redacted] attendantWhen I complained to the hotel
clerk, I was given a phone number that was answered by a gentleman that told me
I had called the wrong number and he gave me a different number by which to
contact the [redacted]These obstacles must dissuade most of
their grifted customers from pursuing justice, especially if they are only
visiting for a w**kend since the office of the [redacted] is
closed on weekendsAlso, their answering machine requires that you press pound
after leaving a messageIf you hang up without completing this process, your
message is deleted
The only solution I will accept is a complete overhaul of
the programming of the [redacted] machine and the [redacted] being
held criminally liable for their fraudulent business practices
Sincerely,
[redacted]