Centurion Solar Energy

Complaint: [redacted] I am rejecting this response because: Although I agree with the premise of the response, my concern is that I can not get a test done within days and am reluctant to close the complaint until I have been reimbursed by Centurion for the necessary workMy experience with this company is that they say whatever is needed to get regulators off their back and then just lead the customer on Please advise how best to deal with this How can I be sure they will actually pay? I have no intention of letting this issue go unattended into the winter But getting trades people to come out for a small job is challenging in my areaHave been in touch with several at this point Any thoughts with regard to keeping the issue open until financial restitution has been made? Will advise as soon as I have confirmed a roofer who will come out to do test and carpenter to make repairs and painter to paint the ceiling Sincerely, [redacted]

Dear Mrs***, It was nice talking to you over the phoneWe have been in touch with Mrs [redacted] and agreed that she will hire a roofing company to conduct a leak/moister test for her roof We will pay for such expenseUpon the satisfactory result of the test and us painting the ceiling where she has the water stain she has agreed to remove the negative review from our Revdex.com accountMany thanks,

Complaint: [redacted] I am rejecting this response because: The technician did not confirm source of water damage Panels were removed and sealant was used on all screw holes I will not accept closure on this issue until a water roof leak test has been performed with acceptable resultsAlso please note- this house has no attic Mr R [redacted] has clearly not spoken with anyone connected to the realities on this job The water damage is visible on the ceiling inside the living space This ceiling will have to be repainted when issue is ultimately resolved I would expect Centurion to cover costs of repainting/repair of ceiling as neededThank you for your follow thorough on this issue Sincerely, [redacted]

Dear BBB, We have reached out to Mrs. [redacted] and resolved the issue a couple of weeks ago. Mrs. [redacted] had a small water stain on her ceiling, she assumed that the water leak was due to the installation of the solar system that we installed back in March. After... going on the roof and into the attic it was determined by our technician that the water leak was not due to the solar system installation but to a small hole that was found under one of the solar panels. We sealed the hole and expect for this to resolve the water leak issue.Many thanks, Albert G. R***

I wish I could say we were new customers. Our contract with Renewable Resources became Centurion during our job, was through our town a few years ago. Within months of the installation we became aware of a leak in the roof as a result of the panel installation. After a lot of angry phone calls their electrician (who complained of having been stiffed by the company) came out but was unable to fix the hole sufficiently which we had no way of knowing until a while later when it leaked again. Attempts to find Adam Lutsky - our contact at Centurion went unanswered. and it was impossible to get a roofer to do any work without getting the panels off the roof. This proved impossible at the time. Thankfully the leak was quiet for a few years. I kept checking moisture in the water stained ceiling never enough to rain in though. Now unfortunately southern New England is seeing a lot of rain and we have been revisited by a puddle in my office under the same spot as the original one. It's too many years to get any action from them I know so am putting those out there to warn other consumers. I do wish there was a way to rate Adam and his new company negatively. 1 star doesn't begin to express the detritus effect of knowing one has a hole in their roof and no way to fix it. Sorry to see this company is still in the business. Buyer be very ware!

Complaint: ***
I am rejecting this response because:Although I agree with the premise of the response, my concern is that I can not get a test done within days and am reluctant to close the complaint until I have been reimbursed by Centurion for the necessary work.My experience with this company is that they say whatever is needed to get regulators off their back and then just lead the customer on. Please advise how best to deal with this. How can I be sure they will actually pay?I have no intention of letting this issue go unattended into the winter. But getting trades people to come out for a small job is challenging in my area.Have been in touch with several at this point. Any thoughts with regard to keeping the issue open until financial restitution has been made?Will advise as soon as I have confirmed a roofer who will come out to do test and carpenter to make repairs and painter to paint the ceiling
Sincerely,
*** ***

Dear Revdex.com,We have reached out to Mrs*** and resolved the issue a couple of weeks ago. Mrs*** had a small water stain on her ceiling, she assumed that the water leak was due to the installation of the solar system that we installed back in March. After going on the
roof and into the attic it was determined by our technician that the water leak was not due to the solar system installation but to a small hole that was found under one of the solar panels. We sealed the hole and expect for this to resolve the water leak issue.Many thanks,Albert GR***

Dear Mrs. [redacted], It was nice talking to you over the phone. We have been in touch with Mrs. [redacted] and agreed that she will hire a roofing company to conduct a leak/moister test for her roof.  We will pay for such expense. Upon the satisfactory result of the test and us painting the ceiling where she has the water stain she has agreed to remove the negative review from our Revdex.com account. Many thanks,

Complaint: [redacted]
I am rejecting this response because:The technician did not confirm source of water damage.  Panels were removed and sealant was used on all screw holes.  I will not accept closure on this issue until a water roof leak test has been performed with acceptable results.Also please note- this house has no attic.  Mr R[redacted] has clearly not spoken with anyone connected to the realities on this job.  The water damage is visible on the ceiling inside the living space.  This ceiling will have to be repainted when issue is ultimately resolved.  I would expect Centurion to cover costs of repainting/repair of ceiling as needed.Thank you for your follow thorough on this issue.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Although I agree with the premise of the response, my concern is that I can not get a test done within 7 days and am reluctant to close the complaint until I have been reimbursed by Centurion for the necessary work.
My experience with this company is that they say whatever is needed to get regulators off their back and then just lead the customer on. 
Please advise how best to deal with this.  How can I be sure they will actually pay?
I have no intention of letting this issue go unattended into the winter.  But getting trades people to come out for a small job is challenging in my area.
Have been in touch with several at this point. 
Any thoughts with regard to keeping the issue open until financial restitution has been made?
Will advise as soon as I have confirmed a roofer who will come out to do test and carpenter to make repairs and painter to paint the ceiling.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The technician did not confirm source of water damage.  Panels were removed and sealant was used on all screw holes.  I will not accept closure on this issue until a water roof leak test has been performed with acceptable results.
Also please note- this house has no attic.  Mr R[redacted] has clearly not spoken with anyone connected to the realities on this job. 
The water damage is visible on the ceiling inside the living space.  This ceiling will have to be repainted when issue is ultimately resolved. 
I would expect Centurion to cover costs of repainting/repair of ceiling as needed.
Thank you for your follow thorough on this issue.
Sincerely,
[redacted]

Dear Revdex.com,
We have reached out to Mrs. [redacted] and resolved the issue a couple of weeks ago.  Mrs. [redacted] had a small water stain on her ceiling, she assumed that the water leak was due to the installation of the solar system that we installed back in March.  After...

going on the roof and into the attic it was determined by our technician that the water leak was not due to the solar system installation but to a small hole that was found under one of the solar panels.  We sealed the hole and expect for this to resolve the water leak issue.Many thanks,
Albert G. R[redacted]

Review: Centurion installed solar panels on our roof just before the winter. It's taken some time but in the ensuing months we've begun to see signs of water damage in our ceiling directly under where the panels have been installed.

I have been in touch with Adam L[redacted] of Centurian Solar who promised a site visit by Marco, the electrician on record and foreman of this installation, by the end of the week. This was as of August 17, 2015. In my experience with this company getting them to say they'll show up is not a problem getting them to actually follow through and appear, unless there is money due them - is a huge problem and potentially impossible.Desired Settlement: Site visit to confirm damage and roof repair. Centurion is the only contractor to have worked on this roof in the last 10 years. Water damage is directly under panel installation and began right after the first winter post installation.

Would like any roof repair to be witnessed by my own roofer as well.

Business

Response:

Dear Revdex.com,We have reached out to Mrs. [redacted] and resolved the issue a couple of weeks ago. Mrs. [redacted] had a small water stain on her ceiling, she assumed that the water leak was due to the installation of the solar system that we installed back in March. After going on the roof and into the attic it was determined by our technician that the water leak was not due to the solar system installation but to a small hole that was found under one of the solar panels. We sealed the hole and expect for this to resolve the water leak issue.Many thanks,Albert G. R[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: