Centurion Technology Group Inc

Complaint: ***
I am rejecting this response because: Pacage received was empty
Sincerely,
*** ***

We apologize that you received a defective unitA return shipping label has been sent to you, however it appears that you are not able to open it due to technical problems. We have sent you another return shipping label directly from UPSThis will go to the email address associated with your
order and will be from UPSIf you do not see this in your inbox, please check your spam and junk files

The order was shipped via *** Surepost as selected by the buyer upon check out through ***. According to the tracking information provided by both *** and ***, the package was delivered to the address provided by the buyer. Unfortunately *** does not allow us to start investigations on
Surepost packages that show a status of "delivered" to the correct address. The buyer did open an "item not received" case through *** which was closed and found in our favor. Based on all of the information provided, it sounds as though the package was stolen from the buyers property. As the seller, we are only responsible for delivering the package to the correct address as we can not be responsible for the package after delivery. Fortunately for the buyer, *** generously issued a refund for the sale out of their own funds

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Order was shipped via USPS tracking number: *** to the address provided to us through eBayAccording to the tracking information, the package was delivered to the correct addressThe buyer opened an "Item Not Received" case through the eBay resolution centereBay closed the
case in our favor determining that the package was delivered to the correct addressThe buyer also opened a PayPal claim that was decided in our favor as well. The buyer has the option to contact USPS for additional information regarding the package

We apologize for any misunderstanding.  Once we received the returned unit back, we did check with [redacted] and verified that the serial number on the unit is for a [redacted] 50S.  We waived our 15% restocking fee as a courtesy.  Because this unit was verified to be exactly what you...

ordered, this return is considered a "buyers remorse" return.  We are not able to issue a reimbursement for shipping cost for buyers remorse returns.

This order was purchased on 4/29/17. The customer contacted us on 6/30/17 stating the unit was having issues. As per eBay policy, the unit was then outside of the 30 day return period through our company. The customer was directed to the Manufacturer Lowrance for the advertised 90 day warranty. The...

buyer claims that Lowrance wants to have him pay additional fees for a new unit, and we are unable to provide funding for that as it is no longer in our jurisdiction. The buyer was informed that we would take the unit back if he returned it to us, but he refused stating the manufacturer would not send his unit back to him. The root of the problem is between the customer and Lowrance, as we have fulfilled all the necessary requirements of this transaction.

Hello,
 
We apologize for our error in shipping the incorrect item. A full refund has been issued to your PayPal account for the returned unit. We have also sent a payment of $25 to your PayPal account for the shipping charges.

Complaint: [redacted]
I am rejecting this response because: Your team advised me to reach out to the MFGR. They knew the situation and they told me its has to deal with the MFGR now. Not you.When I said something to the rep the first time she said they CAN NOT RETURN IT, She said its up to them(the mgfr). Then told me to contact them, I told her about how the listing was not clear as who the warranty was with. Your company has a long standing of not owning up to the responsibilities of providing the consume protection. All I am asking is for you guys to cover the cost of the RMA + Shipping. That much. You can reach out to Lowrance ask them about the reason for the fee.  
Sincerely,
[redacted]

USPS has confirmed that the package arrived intact to the mailbox of the correct address.

As per eBay policy there is a 30 day return period. In this case, that window had closed, which then opens the product up to warranty. In this case, the warranty is through the manufacturer, which is why the customer was referred to Lowrance, this is stated directly under the title of the listing: “Lowrance Certified Refurbished Product w/ 90 Day Warranty” As per policy, which has been approved by eBay, the customer is directed to the manufacturer for repair or replacement once they enter the warranty period. Often, shipping is not covered during warranty, which is also our personal policy if the warranty is through us directly. We are not liable for shipping cost or issues that arise between the manufacturer and the customer.

Complaint: [redacted]
I am rejecting this response because: These people just don’t seem to
get it, they do not understand the difference between doing the right thing and
not doing anything. The only reason [redacted] ruled in their favor originally is
because of standard operating procedure, so when a package says “delivered” by
the [redacted] they do this automatically. Upon further inspection [redacted] clearly sided
on my behalf refunding the money in full and putting this company under the
magnifying glass for possible fraud and unlawful practices. The fact that this company
fails to understand that unforeseen circumstances in business are a part of doing
business and refuses to take any accountability is the problem. All that I have
heard from them is that they seemingly do not want to take any responsibility
for their products, shipping methods or their customer care, which is quite appalling
unacceptable by any measure. Furthermore this company stating as a fact that the package was
stolen from my property is nothing but mere conjecture and speculation on their
behalf. Maybe the package was never sent, or they shipped the wrong item, or maybe
they have an ongoing scam? I don’t know, it could be either scenario? But I won’t
speculate like they do. The bottom line is this company chooses to wash their
hands of all responsibility as soon as the item in question leaves their sight.
This kind of irresponsible and questionable business ethics, if not calculated
and integrated systematic business fraud, to downright incompetence should not
be tolerated as an acceptable behavior for business practices anywhere. At this
point I am done with these people justifying, allotting circumstance and
assigning blame to everyone but themselves. When a problem arises they should
take care of the problem, but that requires problem solvers and resolute individuals
not scammers and cheaters. I have also filed an internet crime police report
and reported the company’s dubious activities to [redacted]. I feel that although  I should do so much more, at this point I am
done dealing with this company the mere 150 dollars or the used Samsung
Chromebook 1 are not the issue or important to me. A quick replacement or a
refund would have sufficed but at this point all I want is this company to stop taking advantage of others like they did to me.
Sincerely,