Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I look forward to seeing their "verified" proof and where on their website their return toll disclosure is hurried. I still wish for a refund as well.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Carmel Car & Limousine Service has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Dear Sir,[redacted] was picked up on time, by driver [redacted] (Mr. Baljit S[redacted]), and was dropped off in the airport within 25 minutes, which is an smooth and quick ride. The issue with the safety belt is an important issue, which is being still investigated. It is a disciplinary / legal issue. However...
this issue doesn't have nothing to do with the quality of the service, or the customer payment due to the driver, since the service was rendered to [redacted]. So there is no merit for a full refund for this ride.As far as the route, our service is not a taxi service with a paid meter, in which the customer can choose the route. Our service is a flat rate service, which by its definition, the route is chosen by the driver based on the best traffic conditions or the shortest way. The driver charged the quoted tolls amount to NWK airport, which is $17.50 which consist of: $15 (tunnel charge for the driver return to Manhattan-no other way to return), plus $2.50 for the turnpike ($1.25 each way). if we'll assume that the driver didn't take the turnpike (which he denies), we can refund the customer for the $1.25 toll, for one way of the turnpike toll charge.In regards to the gratuity, since the customer claims that the driver didn't help him with the bags, we can refund him with the $5 the customer paid for the gratuity due to lack of service.As far as the complaint against the customer service department, [redacted] lodged a complaint on 1/**/17, he got a call back from the C.S. agent on the same day within a few hours. We would dare to say that this is a quite quick response. To summarize this claim response, we do apologize for the customer inconvenience, as described in the complaint. In general, the customer got the service he ordered and he was transferred safely and on time to the airport. We do understand that the customer had a few points with merit, so we will be willing to refund the customer with the amount of $6.25. This amount includes refund for the gratuity he paid, and the one way turnpike tolls the customer paid. We believe that will be the most fair outcome for this complaint. Respectfully, Samantha, Carmel Customer Service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Carmel is an absolutely awful service. I will never use them and will make sure to spread the word to all colleagues, friends, and family to stay far away. I will continue to dispute this charge with [redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Sir,We are sorry that our response wasn't satisfactory to the customer, as all the facts provided in our response were correct and can be verified. In reference to the customer claims, Carmel never ripped off any customer and we definitely didn't overcharge [redacted]. Our purpose was then and still is to provide the best customer service we can. That doesn't mean that we'll provide the service for free. We are a business which follow a specific policy. The amounts which [redacted] was charged, were quoted to him and are posted in our website. This fact can be verified by checking our website at: [redacted]Respectfully,Ms. S[redacted] Carmel Customer Service Rep'.
Revdex.com:At this time, my complaint, ID [redacted] regarding Carmel Car & Limousine Service has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am unable to reply becasue the case was closed. The company discussed stated they would be issuing me a refusing in 5-6 days I should receive. It has been 1 month now and an additional phone call to carmel limo stating I never received my refund with no call back. How can I get them to follow through on their agreement to refund me the money?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The business seems to imply that just because I was driven to the airport and I arrived on time for my flight, everything else the driver did is justified and not the responsibility of the business. We all understand that the customer is right, and even if the driver denies it, I think you can take my word for it. I would not be going through this if I didn't think that the driver's behavior, the damages that I experienced, and Carmel's responsibility were not significant. The treatment that I received by the driver, which I have explained multiple times and in detail, (including the threat of aggression to my person, and the fact that the driver endangered me by dropping me off - 6 months pregnant - in the middle of a highly trafficked road, in the dark, before sunrise, without me being able to lift the luggage and move it to the curb, should be more than enough to justify me getting a full refund for the fees that I paid Carmel. I will never use Carmel again, especially after the responses I have received. I don't think Carmel understands customer service or their liability as the service provider. Again, I'm being reasonable and all I want is a full refund as compensation for the damages that Carmel is responsible for (not just the refund for the tip and a discount coupon that I will never use). Best regards,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Sir,We apologize for the misunderstanding and the inconvenience caused to the customer. The driver picked up [redacted] on 6/**/17 at 9:48 PM. He brought the customer From LGA airport to the destination in Manhattan at 10:21 PM. As in all transfers, the driver asked the customer for payment and...
the customer gave his CC. While processing the customer CC, the driver entered automatically 20% tip and swipe the card, since this is the regular tip which customers usually pays. [redacted] didn't agree to pay 20% and he decided to give the driver $40 in cash. The driver took the cash, but at that time, the CC was charged already. The driver didn't have the technical means to refund the customer at that moment.[redacted] filed the complaint with our C.S. department on 6/**/17, asking a refund for the extra CC charge. Our C.S. department processed the claim and after we verified with the driver that he actually got $40 in cash, the customer was refunded the full amount of $45 on 6/**/2017. The double payment occurred due to a misunderstanding and the issue was resolved to the customer satisfaction. We see this matter closed.RespectfullySamantha, Carmel Customer Service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Dear Sir,We apologize for the late response, as we were in a process of moving our offices, in the past few weeks. As far as the complaint, the customer order a transfer from Great Neck to Manhattan on 7/**/2017 for the same day, at 5 PM. The driver picked up the customer and dropped [redacted],...
as requested, earlier and quickly. A few hours later, the customer called and complained that she was overcharged for the tolls. The dispatcher which spoke with the customer, sent [redacted] a courtesy $8 discount for the next ride, and transferred her complaint to our customer service dept'. Our C.S. team called [redacted] to hear the complaint, and explained that we will have to check with the driver the overcharge claim. The driver responded that he didn't double charge the customer for the toll, he claimed that due to constructions on the highway that day, he decided to take a detour which resulted in additional toll for the customer. We checked his claim with his GPS report, and we found out that the driver did take a detour through the Bronx, due to heavy traffic and that detour resulted in an extra toll of $8.50. Our customer service agent called the customer back on 7/**/17 and explained [redacted] that she wasn't double charged, and due to that there will be no refund. As we got this Revdex.com complaint, we took another look at the case. We decided that despite the fact that the additional charge was justified, and as a courtesy, to our loyal customer, we will refund the customer the requested $8.50. With that said, we apologize to the customer again, for the inconvenience, and we see this matter closed.Respectfully,Samantha, Customer Service,Carmel Limo.
Dear [redacted],We received the first complaint on 11/**/16. we tried to reach you twice on 11/** & 11/** with no reply. Our rep' spoke with you first on 11/**/16 and then again, after we investigated the issue on 11/**/16. You made the initial reservation to be taken to Great Neck, LI. Then you...
called to change the destination and you asked to be taken to East Norwich, LI. with a stop in Great Neck. Our rep' stated the new fare and added it to the total fare, which you agreed to. This additional fare was charged only to cover the additional distance and time it takes to make the additional stop you requested. The stop never included any long waiting time above 10-15 minutes of courtesy free wait. So when you decided to to keep the driver waiting an additional 100 minutes, it had to be charged. That is our policy which is mentioned on our website (Late arrival waiting time), and it's clear that no driver will wait for free without limitation and without being paid for it. We understand that you claimed that the dispatcher didn't mentioned it, so we asked the dispatcher regarding that, since we don't have these conversations recorded. The dispatcher didn't remember the specific conversation, but he claimed that he knew the policy, and he would reply to any customer "only" according to the company policy. Unfortunately we can't reimburse you with the waiting time amount, since the driver had to be paid for it. However we do sincerely apologize for the misunderstanding and the inconvenience. We also emailed you $12 discount for your next trip, as a customer service courtesy to you. We hope that this reply will satisfy your claim.RespectfullySamantha - customer serviceCarmel Car and Limo.
Dear Sir,The customer was dropped off on 1/*/2017 at 1:30 AM, when they forgot the item in the car. The driver is a night driver and he left his shift to go home at approximately 5 AM. The driver didn't respond to the dispatch calls at that morning. The customer filed a lost & Found claim on...
1/*/17 at 10 AM. The driver responded on 1/*/17 and after search he notified that he found the bag. The driver brought the item to our office on 1/*/17, and the customer was contacted at the same day, to notify them that they can pickup their lost item.The customer picked up their lost item on 1/*/2017 and the customer currently is very happy of the outcome.Unfortunately this claim was sent to us last night (1/**/17), 10 days after this matter was resolved. Please close the case.Respectfully,Samantha, Carmel Customer Service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The customer service representative did not address the rudeness with with I was treated by the dispatcher, nor the fact that the credit card swipe was broken and I was blamed for not being able to pay, when it was the driver who did not want to tell the company that the credit card swipe was broken.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Sir,We apologize for the inconvenience and the misunderstanding. [redacted] filed this complaint twice with our customer service department. Our C.S. rep' spoke with him apologized, and explain the charge and sent him a discount voucher for the next ride, as a courtesy for the inconvenience.As...
far as the complaint itself[redacted] ordered the car to NWK airport (trip # [redacted]) for a fare of $59, not including the tolls or the gratuity. [redacted] used a discount of $3 which was honored. In addition there were tolls $17.50, which consist of $15 for the tunnel and $2.50 for the turnpike. The gratuity was up to the customer's discretion. The customer was charged $56 ($59-$3) plus $17.50 (tolls), for a total of $73.50. This was the correct amount, since [redacted] decided not to tip the driver, despite the fact that the driver picked him up on time and provided him with a full professional service to the airport. [redacted] is requesting in this claim a refund of $15.35 which is a part of the tolls. These tolls are an additional mandatory charge at this ride. The tolls charge amount is mentioned in our company website in the FAQ section. The toll amount is being charged, since the driver must pay it, on the way back to the city after he dropped the customer off. Based on on these facts, we respectfully deny [redacted] request for any refund.In regards to [redacted] complaint of the driver overcharge attempt of $7, we had an internal hearing with the driver. Despite the driver denial, he got an official warning letter, in order to prevent him from having such a behavior in the future.Sincerely Samantha, Carmel customer service.
Dear [redacted],We apologize for the inconvenience. As soon as we realize that the driver will not be able to pick you up in time, due to constructions which caused heavy delays in the airport, we informed you of the problem and apologize. At the same time, we issued to you a full refund and an...
apology voucher of $12 for your next ride. This is a customer service courtesy voucher, due to the lack of service. Please check your credit card records for the credit issued to you.RespectfullySamantha, customer serviceCarmel Car and Limo Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I attached the receipt from the trip from NYC to Great Neck from the same day. There was only 1 toll. I have been traveling round trip from Great Neck to Manhattan for more than 50 years and have never paid 2 tolls going in one direction. In fact, if you take the [redacted], there aren't any tolls. If Carmel doesn't know this, they shouldn't be transporting passengers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],We are sorry for the inconvenience. We recognized that you did notified us regarding the change of your arrival time ahead, which gave us enough time to communicate it to our affiliated driver in Cancun. We actually did just that and we were assured by the driver that your party will...
be picked up on time, as requested. We were surprised that it didn't happened, due to a local logistical issues, which were communicated to us after the scheduled pickup.The decision to pay you half of the base amount you paid, was based on a wrong facts, relayed to us by the local affiliate, which was that your party didn't show up. Since we realized that these facts were incorrect, we decided to refund you the balance of your payment. The amount that we charged you was $75, (not $78 as you mentioned in your complaint) so you will be refunded $36. You should see this refund back in your account within a few days.Again, we apologize for the lack of service, and for the miscommunication. We do appreciate you as a Carmel loyal customer, and we hope that you will continue doing business with us in the future.Sincerely,Samantha - Carmel Customer Service.
Revdex.com:At this time, I have not been contacted by Carmel Car & Limousine Service regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I look forward to seeing their "verified" proof and where on their website their return toll disclosure is hurried. I still wish for a refund as well.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Carmel Car & Limousine Service has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Dear Sir,[redacted] was picked up on time, by driver [redacted] (Mr. Baljit S[redacted]), and was dropped off in the airport within 25 minutes, which is an smooth and quick ride. The issue with the safety belt is an important issue, which is being still investigated. It is a disciplinary / legal issue. However...
this issue doesn't have nothing to do with the quality of the service, or the customer payment due to the driver, since the service was rendered to [redacted]. So there is no merit for a full refund for this ride.As far as the route, our service is not a taxi service with a paid meter, in which the customer can choose the route. Our service is a flat rate service, which by its definition, the route is chosen by the driver based on the best traffic conditions or the shortest way. The driver charged the quoted tolls amount to NWK airport, which is $17.50 which consist of: $15 (tunnel charge for the driver return to Manhattan-no other way to return), plus $2.50 for the turnpike ($1.25 each way). if we'll assume that the driver didn't take the turnpike (which he denies), we can refund the customer for the $1.25 toll, for one way of the turnpike toll charge.In regards to the gratuity, since the customer claims that the driver didn't help him with the bags, we can refund him with the $5 the customer paid for the gratuity due to lack of service.As far as the complaint against the customer service department, [redacted] lodged a complaint on 1/**/17, he got a call back from the C.S. agent on the same day within a few hours. We would dare to say that this is a quite quick response. To summarize this claim response, we do apologize for the customer inconvenience, as described in the complaint. In general, the customer got the service he ordered and he was transferred safely and on time to the airport. We do understand that the customer had a few points with merit, so we will be willing to refund the customer with the amount of $6.25. This amount includes refund for the gratuity he paid, and the one way turnpike tolls the customer paid. We believe that will be the most fair outcome for this complaint. Respectfully, Samantha, Carmel Customer Service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Carmel is an absolutely awful service. I will never use them and will make sure to spread the word to all colleagues, friends, and family to stay far away. I will continue to dispute this charge with [redacted].
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Sir,We are sorry that our response wasn't satisfactory to the customer, as all the facts provided in our response were correct and can be verified. In reference to the customer claims, Carmel never ripped off any customer and we definitely didn't overcharge [redacted]. Our purpose was then and still is to provide the best customer service we can. That doesn't mean that we'll provide the service for free. We are a business which follow a specific policy. The amounts which [redacted] was charged, were quoted to him and are posted in our website. This fact can be verified by checking our website at: [redacted]Respectfully,Ms. S[redacted] Carmel Customer Service Rep'.
Revdex.com:At this time, my complaint, ID [redacted] regarding Carmel Car & Limousine Service has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by Carmel Car & Limousine Service regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I am unable to reply becasue the case was closed. The company discussed stated they would be issuing me a refusing in 5-6 days I should receive. It has been 1 month now and an additional phone call to carmel limo stating I never received my refund with no call back. How can I get them to follow through on their agreement to refund me the money?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The business seems to imply that just because I was driven to the airport and I arrived on time for my flight, everything else the driver did is justified and not the responsibility of the business. We all understand that the customer is right, and even if the driver denies it, I think you can take my word for it. I would not be going through this if I didn't think that the driver's behavior, the damages that I experienced, and Carmel's responsibility were not significant. The treatment that I received by the driver, which I have explained multiple times and in detail, (including the threat of aggression to my person, and the fact that the driver endangered me by dropping me off - 6 months pregnant - in the middle of a highly trafficked road, in the dark, before sunrise, without me being able to lift the luggage and move it to the curb, should be more than enough to justify me getting a full refund for the fees that I paid Carmel. I will never use Carmel again, especially after the responses I have received. I don't think Carmel understands customer service or their liability as the service provider. Again, I'm being reasonable and all I want is a full refund as compensation for the damages that Carmel is responsible for (not just the refund for the tip and a discount coupon that I will never use). Best regards,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Sir,We apologize for the misunderstanding and the inconvenience caused to the customer. The driver picked up [redacted] on 6/**/17 at 9:48 PM. He brought the customer From LGA airport to the destination in Manhattan at 10:21 PM. As in all transfers, the driver asked the customer for payment and...
the customer gave his CC. While processing the customer CC, the driver entered automatically 20% tip and swipe the card, since this is the regular tip which customers usually pays. [redacted] didn't agree to pay 20% and he decided to give the driver $40 in cash. The driver took the cash, but at that time, the CC was charged already. The driver didn't have the technical means to refund the customer at that moment.[redacted] filed the complaint with our C.S. department on 6/**/17, asking a refund for the extra CC charge. Our C.S. department processed the claim and after we verified with the driver that he actually got $40 in cash, the customer was refunded the full amount of $45 on 6/**/2017. The double payment occurred due to a misunderstanding and the issue was resolved to the customer satisfaction. We see this matter closed.RespectfullySamantha, Carmel Customer Service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Dear Sir,We apologize for the late response, as we were in a process of moving our offices, in the past few weeks. As far as the complaint, the customer order a transfer from Great Neck to Manhattan on 7/**/2017 for the same day, at 5 PM. The driver picked up the customer and dropped [redacted],...
as requested, earlier and quickly. A few hours later, the customer called and complained that she was overcharged for the tolls. The dispatcher which spoke with the customer, sent [redacted] a courtesy $8 discount for the next ride, and transferred her complaint to our customer service dept'. Our C.S. team called [redacted] to hear the complaint, and explained that we will have to check with the driver the overcharge claim. The driver responded that he didn't double charge the customer for the toll, he claimed that due to constructions on the highway that day, he decided to take a detour which resulted in additional toll for the customer. We checked his claim with his GPS report, and we found out that the driver did take a detour through the Bronx, due to heavy traffic and that detour resulted in an extra toll of $8.50. Our customer service agent called the customer back on 7/**/17 and explained [redacted] that she wasn't double charged, and due to that there will be no refund. As we got this Revdex.com complaint, we took another look at the case. We decided that despite the fact that the additional charge was justified, and as a courtesy, to our loyal customer, we will refund the customer the requested $8.50. With that said, we apologize to the customer again, for the inconvenience, and we see this matter closed.Respectfully,Samantha, Customer Service,Carmel Limo.
Dear [redacted],We received the first complaint on 11/**/16. we tried to reach you twice on 11/** & 11/** with no reply. Our rep' spoke with you first on 11/**/16 and then again, after we investigated the issue on 11/**/16. You made the initial reservation to be taken to Great Neck, LI. Then you...
called to change the destination and you asked to be taken to East Norwich, LI. with a stop in Great Neck. Our rep' stated the new fare and added it to the total fare, which you agreed to. This additional fare was charged only to cover the additional distance and time it takes to make the additional stop you requested. The stop never included any long waiting time above 10-15 minutes of courtesy free wait. So when you decided to to keep the driver waiting an additional 100 minutes, it had to be charged. That is our policy which is mentioned on our website (Late arrival waiting time), and it's clear that no driver will wait for free without limitation and without being paid for it. We understand that you claimed that the dispatcher didn't mentioned it, so we asked the dispatcher regarding that, since we don't have these conversations recorded. The dispatcher didn't remember the specific conversation, but he claimed that he knew the policy, and he would reply to any customer "only" according to the company policy. Unfortunately we can't reimburse you with the waiting time amount, since the driver had to be paid for it. However we do sincerely apologize for the misunderstanding and the inconvenience. We also emailed you $12 discount for your next trip, as a customer service courtesy to you. We hope that this reply will satisfy your claim.RespectfullySamantha - customer serviceCarmel Car and Limo.
Dear Sir,The customer was dropped off on 1/*/2017 at 1:30 AM, when they forgot the item in the car. The driver is a night driver and he left his shift to go home at approximately 5 AM. The driver didn't respond to the dispatch calls at that morning. The customer filed a lost & Found claim on...
1/*/17 at 10 AM. The driver responded on 1/*/17 and after search he notified that he found the bag. The driver brought the item to our office on 1/*/17, and the customer was contacted at the same day, to notify them that they can pickup their lost item.The customer picked up their lost item on 1/*/2017 and the customer currently is very happy of the outcome.Unfortunately this claim was sent to us last night (1/**/17), 10 days after this matter was resolved. Please close the case.Respectfully,Samantha, Carmel Customer Service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The customer service representative did not address the rudeness with with I was treated by the dispatcher, nor the fact that the credit card swipe was broken and I was blamed for not being able to pay, when it was the driver who did not want to tell the company that the credit card swipe was broken.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Sir,We apologize for the inconvenience and the misunderstanding. [redacted] filed this complaint twice with our customer service department. Our C.S. rep' spoke with him apologized, and explain the charge and sent him a discount voucher for the next ride, as a courtesy for the inconvenience.As...
far as the complaint itself[redacted] ordered the car to NWK airport (trip # [redacted]) for a fare of $59, not including the tolls or the gratuity. [redacted] used a discount of $3 which was honored. In addition there were tolls $17.50, which consist of $15 for the tunnel and $2.50 for the turnpike. The gratuity was up to the customer's discretion. The customer was charged $56 ($59-$3) plus $17.50 (tolls), for a total of $73.50. This was the correct amount, since [redacted] decided not to tip the driver, despite the fact that the driver picked him up on time and provided him with a full professional service to the airport. [redacted] is requesting in this claim a refund of $15.35 which is a part of the tolls. These tolls are an additional mandatory charge at this ride. The tolls charge amount is mentioned in our company website in the FAQ section. The toll amount is being charged, since the driver must pay it, on the way back to the city after he dropped the customer off. Based on on these facts, we respectfully deny [redacted] request for any refund.In regards to [redacted] complaint of the driver overcharge attempt of $7, we had an internal hearing with the driver. Despite the driver denial, he got an official warning letter, in order to prevent him from having such a behavior in the future.Sincerely Samantha, Carmel customer service.
Dear [redacted],We apologize for the inconvenience. As soon as we realize that the driver will not be able to pick you up in time, due to constructions which caused heavy delays in the airport, we informed you of the problem and apologize. At the same time, we issued to you a full refund and an...
apology voucher of $12 for your next ride. This is a customer service courtesy voucher, due to the lack of service. Please check your credit card records for the credit issued to you.RespectfullySamantha, customer serviceCarmel Car and Limo Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I attached the receipt from the trip from NYC to Great Neck from the same day. There was only 1 toll. I have been traveling round trip from Great Neck to Manhattan for more than 50 years and have never paid 2 tolls going in one direction. In fact, if you take the [redacted], there aren't any tolls. If Carmel doesn't know this, they shouldn't be transporting passengers.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],We are sorry for the inconvenience. We recognized that you did notified us regarding the change of your arrival time ahead, which gave us enough time to communicate it to our affiliated driver in Cancun. We actually did just that and we were assured by the driver that your party will...
be picked up on time, as requested. We were surprised that it didn't happened, due to a local logistical issues, which were communicated to us after the scheduled pickup.The decision to pay you half of the base amount you paid, was based on a wrong facts, relayed to us by the local affiliate, which was that your party didn't show up. Since we realized that these facts were incorrect, we decided to refund you the balance of your payment. The amount that we charged you was $75, (not $78 as you mentioned in your complaint) so you will be refunded $36. You should see this refund back in your account within a few days.Again, we apologize for the lack of service, and for the miscommunication. We do appreciate you as a Carmel loyal customer, and we hope that you will continue doing business with us in the future.Sincerely,Samantha - Carmel Customer Service.