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Century 2000 Electronics, Inc

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Reviews Century 2000 Electronics, Inc

Century 2000 Electronics, Inc Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. A $99 dollar plus tax refund is better then nothing.Will believe it when it arrive's in the mail. For them not to have a filing system to track customer information is very poor and not to stand behind products that they install is also poor. But that is just me. As being in skilled trade's I have to stand up for my work man ship or I lose my job and people may lose there life.

My last response was that we would give a refund of $99, I was waiting to hear from the Revdex.com with the customers information so we can mail out a refund check and have not heard anything kind of hard to give somebody a refund if we do not even know their phone number or their address. If somebody would like to give me their name and address I would be More than happy to send out a refund check in the mail, Tom

We remember the customer coming in once to have us check it out but not sure when that was because we do not have a computerized receipt program, not sure when the original install was but it was done by us.We told the customer to properly diagnose the issues that we would need his 2nd key...

thatstarts the truck and offered to hold his spot in line while he went and got it so we could determine the issue.He declined due to time restraints and we told him to bring the other key next time he came in so we could solve issue, that was the last time we had heard from him until now, we suspect that the bypass module used in the install was bad but without 2nd key we could not be sure.It would have been an easy repair if both keys were present, not sure why he never came back.I am remembering this was in April or early spring.We do not do refunds but would make a hardship exception and refund 99$ plus tax which would be the cost of the Car starter plus the bypass.We cannot refund the labor . The lowest price was on Black fri weekend at $199 installed.Had the customers returned with the other key a proper diagnose could have been made and issue resolved.Tom

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Address: 779 East Tallmadge Avenue, Akron, Ohio, United States, 44310

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