Century 21/Acre Realty

Review: During a Legal Separation I agreed to a listing contract with [redacted] of Century 21 on May 29, 2014 for the price of $169,900. This is what the market analysis reflected. I live in the house and pay all bills. I made it very clear that I should be informed of any communication with my wife regarding the property as she was very bitter. I trusted this realtor. I signed the contract and my wife signed it later on.

My wife secretly signed an amendment dated 7/11/14 to lower the price $12,000 without my knowledge. I was not informed via e-mail, or phone call, or any other type of communication. This was Lie or Deception # 1.

Not realizing the new listing price, I called [redacted] at 6:45PM on 7/16/14. I was going to suggest lowering the price to $164,900, but was informed that the price had already been reduced to $159,900 by my wife 2 days before. (I would find out later that it actually was $157,900 and changed 5 days earlier.) Lie #2.

Sent detailed e-mail to [redacted] next day on 7/17/14 11:55 PM explaining and notifying that I would not agree or authorize any changes to the listing contract without my approval. I also informed her to send necessary paperwork to raise the price back up to $164,900, and to not allow any other changes without my knowledge and approval. I suggested getting prior approval from both parties as we had already agreed upon prior. We should all try to work together. Informed my lawyer about the situation & agree that I should raise price.

Received an e-mail at 1:54 pm on 7/18/2014 from [redacted] saying she would not change the price until we both agree. I sent another e-mail at 10:54PM that night explaining and emphasizing again that the price must be changed to $164,900 until an agreement could be reached between all of us, and that I could not directly communicate with my wife per her lawyer. [redacted] was aware of all this all along.

I would find out at a later date that [redacted] and my wife had corresponded back and forth via e-mail and phone several times after 1:54 PM on 7/18/2014. I was never consulted or informed about these, and it was later lied about. Lie #3.

[redacted] sends e-mail saying the zip form is on the way later in the day. Finally received the paperwork from Ziplogix to change the price back up to $164,900 7/21/14 at 12:16 PM

Sent paperwork back to [redacted] to raise price back to $164,900 at 12:24AM 7/22/14 @ 12 hours later.

I received a letter on 7/25 forwarded from wife’s attorney dated 7/21/14. This letter criticized me for not “following the advice of a realtor”, and suggested listing the house now at $157,900. This led me to assume the house was still at $164.900 & they were not happy that I raised the price. (It also contained an e-mail correspondence between my wife and [redacted].)

Had Open house on 8/3/14 & the price appeared to be $164,900.

8/16/14- Informed by another real estate agent from Coldwell Banker that the listing of our house stated 1150 sq. ft. instead of 2300. He said we would probably never get a private showing with the price and sq. ft. ratio as listed. I had not seen the listing prior to this.

Called [redacted] at @ 5:00PM ON 8/16/14 & had discussion for @ 15 minutes. Informed her of the SQ. Ft. inaccuracy. I also said a few pictures were not as good as they should be. We discussed lowering the price again, but I said “no, let’s see if we get any action with price of $164,900 & the sq. ft. change 1st then maybe we can drop it a couple thousand in a couple of weeks”. [redacted] did not inform me that the price was not $164,900. Lie # 4. Asked about my wife having any more discussion with her and she said “no, she had never talked to her.” Lie # 5. After confronting her with the evidence of her e-mailing my wife without informing me, she became flustered and told me to be understanding because she was being “pressured on the phone by my wife’s attorney...Of course I was never informed of this either, even though I had asked to be. I reaffirmed again and again that “NO changes to the contract could be made without my approval under any circumstances. Period.”

Came home after an open house on 8/17/14 to see brochures listing the house at $157,900 ($7000 less than I expected).

I sent notice to [redacted] that she violated the contract and was fired. She refuses to unlist the house, or pick up the sign which is now killing some of my grass. Both [redacted] and the office manager refused to void the contract. Office manager was snobbish and tried to make lame excuses. I now may be forced to sell my house by the divorce court with a realtor who refuses to communicate, or work with me in an honest manner. I no longer wish to work with this company. I have copies of e-mail correspondence.Desired Settlement: Would like an apology and the contract voided so I can list with another realtor I can trust. I went to great lengths to try working with this realtor, but she lied, refused to do what I said, and lied again to cover it up. I cannot work with this kind of person.

Business

Response:

Century 21 Acre Realty, Operated by Acre Realty 21, LLC and [redacted] and [redacted] entered into a listing agreement on May 29th, 2014 to November 29th, 2014. Of course working with a couple who have filed for divorce and have separate lawyers, us Realtor's walk on very thin ice.

Review: I contracted the Century 21 Acre agent [redacted] in late April 2014. I wish to sell my home in Neenah WI as I have moved for work to NYS. Tami told me at the time that their policy at Acre was if I became dissatisfied with their service, I am welcome to fire them at any time. Over the past three months, their office has not actively tried to sell the home. I have repeatedly asked for status updates and either ignored or have received one report showing passive website activity. When I inquire as to what is their ACTIVE marketing strategy they plan to follow, I am ignored. My main concern is selling this house! July is typically a very active month but there is no activity toward a sale. I want to turn this over to a new agent in a different sales office who has come to me with a plan and has been closing homes weekly during this same time period! I have been calling the Broker, [redacted] at [redacted] in hope of reaching her and securing an immediate termination of C21 services, but after a week of trying have received no response. Furthermore, I believe that C21 Acre Realty has broken their contract to me by not performing and meeting reasonable expectations of this customer. As a result, I believe they have a moral and ethical obligation to void this contract and allow me to take reasonable measures myself to sell the property. I believe to block me on this constitutes C21 interfering in the speedy sale of this property!Desired Settlement: I want the C21 Acre Realty Broker to release themselves from this sale, remove their sign from my yard, immediately!

Business

Response:

Century 21 Acre Realty, Operated by Acre Realty 21, LLC and [redacted] entered into a listing agreement on May 6th, 2014 to September 6th, 2014. We feel very strongly we’re marketing Mr. [redacted] home very aggressively and have a proven track